1.
PHASE 1 | TRAINING PLAN DEVELOPMENT
Step 1.
Technical and soft skills are collected
from existing job descriptions and
catalogued in the competency matrix.
Step 2.
Using information from the competency
matrix and focus group interviews, skills are
grouped together into learning modules and
organized in the course catalog.
Step 4.
With guidance from focus group interviews
and industry best practices, the job
descriptions are revised with updated skills
and competencies that better represent
daily and future operations.
Step 3.
Modules are further divided into
courses. Each course is assigned a
proficiency level (101, 201, etc.), a
course description, target audience,
learning objectives, instruction format
(computer-based, classroom, field,
etc.), and time duration.

2.
PHASE 2 | TRAINING CONTENT DEVELOPMENT
Step 3.
SME input is used to create course
materials: video or other computer-based
content, classroom presentations, field
instruction materials, or reference guides.
Step 5.
Course materials are stored in a training
content library either in the Legacy FM
Learning Management System or
designated file server.
Step 4.
SMEs review the course materials for
accuracy and intent before they are
finalized for distribution.
The course catalog is updated as
necessary to include details like
instructor information and revised
learning objectives or format.
Step 1.
Courses from the course catalog
are prioritized for content
development and training delivery.
Step 2.
With direction from the course catalog,
subject matter experts (SMEs) are
interviewed for content development in
order of prioritization.

3.
PHASE 3 | TRAINING CONTENT DELIVERY
Step 1.
Courses are scheduled as they’re
available from Phase 2, Content
Development.
Step 2.
Pre-determined instructors complete a
“Train the Trainers” workshop in
preparation for assigned course delivery.
Step 4.
Training participants are invited to
enroll into available courses and
provided with preparatory
information and materials upon
registration.
Step 3.
Developed course materials are provided
to appropriate instructors, who then
become familiar with the course content
and layout prior to training events.
Step 5.
Instructors and training participants meet
in the designated learning environment
on the training date as determined by the
training schedule. Some courses are
delivered via computer-based learning.
Step 6.
Course quizzes are administered to
participants to verify retention.

4.
PHASE 4 | COMPETENCY ASSESSMENTS
Step 1.
Course materials are used to develop
competency assessment questions,
which are organized into a question
bank.
Step 2.
Subject matter experts and other key
personnel review and approve
competency assessment questions to be
finalized and stored in the question
bank.
Step 4.
Participants are registered for
competency assessments based on their
required job competencies and
completed coursework.
Upon receiving an invitation code,
participants complete online competency
assessments via the Legacy FM Learning
Management System.
Step 3.
Competency assessments are built
from the question bank and using
testing criteria such as question and
time limitations, randomization, and
minimum passing thresholds.
Step 5.
An analysis is performed on each
competency assessment.
Test results and training
recommendations are e-mailed to the
participant and other key personnel.