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LAST 2018 | What your agile transformation needs to get right - more than casual dress and post-its

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Consumers, like never before, have real choice about where they purchase products and services. Organisations large and small need to adapt quickly, or die.
Leading to a number of Australia's largest organisations deciding to 'go agile', in an attempt to tackle this VUCA world head on.
But is putting a nice, customer-centric, wrapper around a whole organisation transformation what agile is actually about?
During the 30 minute discussion Simon will discuss and provide a perspective on:
- Some of the key design principles that need to be considered when undergoing an agile transformation
- Balancing empowerment and control in search of alignment
- Where change like this works; and where and why it doesn't!

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LAST 2018 | What your agile transformation needs to get right - more than casual dress and post-its

  1. 1. Copyright © 2018 Deloitte Consulting Pty. Ltd. 1
  2. 2. Copyright © 2018 Deloitte Consulting Pty. Ltd. 2
  3. 3. 3 What your agile transformation needs to get right - more than casual dress and post-its Simon Minness | Deloitte linkedin.com/in/minness/ siminness@deloitte.com.au
  4. 4. 4 Transformation is serious and it is hard
  5. 5. 5 87% Believe digital will disrupt their industry Source: Deloitte Global Human Capital Survey (2017)
  6. 6. 6 92% Are not correctly structured to operate in this new environment Source: Deloitte Global Human Capital Survey (2017)
  7. 7. 7 32% Are designing their organisation to be more adaptable and team- centric Source: Deloitte Global Human Capital Survey (2017)
  8. 8. 8 11% Feel confident in their ability to get it right Source: Deloitte Global Human Capital Survey (2017)
  9. 9. 9 Why take the risk?
  10. 10. 10 However… only 6% say that they are ‘highly agile’ today Source: Deloitte Global Human Capital Survey (2017) 94% of business leaders think that ‘agility and collaboration’ is critical to their organisation’s success
  11. 11. 11 However… only 6% say that they are ‘highly agile’ today Source: Deloitte Global Human Capital Survey (2017)
  12. 12. 12 What do they want?
  13. 13. 13 Give customers what they want and do it quicker without letting things get in the way and do it with less, for less 01 02 03 04
  14. 14. 14 It’s not about transforming to be agile You need to be agile to transform
  15. 15. 15 What do organisations need to get right?
  16. 16. 16 Have a clear customer purpose
  17. 17. 17 “There is only one valid definition of business purpose: to create a customer The customer is the foundation of a business and keeps it in existence” Source: Peter Drucker, Management (1973)
  18. 18. 18 Set measurable goals
  19. 19. 19 Do the smallest thing that changes customer behaviour Find the customer behaviours that impact metrics Measure the metrics that matter
  20. 20. 20 Understand what you need to ask of Leaders
  21. 21. 21 Tight on the ‘what’ loose on the ‘how’ Sign-up over sign-off Step-in over step-out Red buttons
  22. 22. 22 Make deliberate choices
  23. 23. 23 Traditional channels Digital channels Hierarchical structure Network of teams Fixed strategy Teams with missions Aligned by discipline Aligned by outcome Shareholder value Customer value
  24. 24. 24 Take a principles- first approach
  25. 25. 25 Everything (I mean everything) is transparent Collaboration is a contact sport Mercilessly put things in the bin Organisational heartbeat Those with the data, make the decision
  26. 26. 26 What would I think about next?
  27. 27. 27 Ways of Working Talent & Culture Strategy & Org Design
  28. 28. 28 Value streams End-to-end accountability Funding supporting sticky teams Business and tech change together Clear prioritisation and sequencing Strategy & Org Design
  29. 29. 29 A tested delivery model Incubate hype with proof Blend design, lean, agile principles Playbooks for people on day one Dedicated coaching and training Ways of Working
  30. 30. 30 Dedicated focus on leaders Learning is mandatory Challenge is accepted Trust your people Reward based on shared outcomes People & Culture
  31. 31. 31 Ways of Working Talent & Culture Strategy & Org Design
  32. 32. 32 Agile is not the goal The goal is delivering value for customers
  33. 33. 33 What your agile transformation needs to get right - more than casual dress and post-its Simon Minness | Deloitte linkedin.com/in/minness/ siminness@deloitte.com.au

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