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The role of usage data in informing decision making processes, engaging stakeholders and assessing value

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Presented at UKSG E-Resources for Further Education in London on 21st November 2018.
https://www.uksg.org/event/FE211118

Published in: Data & Analytics
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The role of usage data in informing decision making processes, engaging stakeholders and assessing value

  1. 1. The role of usage data in informing decision making processes, engaging stakeholders and assessing value LauraWong, library analytics services analyst, Jisc 21/11/18
  2. 2. Why use e-resource usage data? E-resource usage data provides… »evidence to back up decisions and support cases »metrics used in reporting and monitoring »additional source of information which then enables and supports… »informed collection development decisions »informed discussions »new insights and a different perceptive 21/11/18 UKSG E-Resources for Further Education 2
  3. 3. Analysis and interpretation »Stats need to be interpreted to provide useful information »What is being counted?What is the unit of use? › click, download, search, view etc. »What does that count mean? › Add context › Make comparisons »Not used in isolation – usage data needs to be used alongside other data, information and knowledge 21/11/18 UKSG E-Resources for Further Education 3
  4. 4. Informing decisions Purchasing and renewal decisions Cost-per-use or cost-per- download Trends Access denials What to buy, what to keep and what to cancel 21/11/18 UKSG E-Resources for Further Education 4
  5. 5. Engaging stakeholders Building relationships with stakeholders Open dialogue with lecturers Inform discussions with suppliers Regular reporting to management 21/11/18 UKSG E-Resources for Further Education 5
  6. 6. Feedback and evaluation Delivering the best service Under used titles Access issues High use titles 21/11/18 UKSG E-Resources for Further Education 6
  7. 7. Impact and value Demonstrating impact and value Reporting Value of your service Making a case Evidence 21/11/18 UKSG E-Resources for Further Education 7
  8. 8. JUSP case study »Regularly collected and monitored usage but asked could we make better use? »Systematic journals review › Identified low use titles for review › Calculated cost per use › Considered factors such as impact, subject, cost and format › Consulted with academics »Saved money and re-allocate budget to more relevant resources »https://jusp.jisc.ac.uk/docs/case5.pdf Using JUSP to improve collection management and strategy 21/11/18 UKSG E-Resources for Further Education 8
  9. 9. JUSP 21/11/18 UKSG E-Resources for Further Education 9
  10. 10. Practical challenges of working with usage data 21/11/18 UKSG E-Resources for Further Education 10 Challenges JUSP Collection – time and effort required to collect data Collects on behalf of libraries Single point of access Collation – time and effort required to process data for analysis Aggregates and summarises Supports Jisc Collections Consistency – reliability of data Standards based (COUNTER) Central point of contact, expertise and support Context – combining and matching with other information Export data Core journal titles and KB+ Usage profiling/benchmarking Communication – engaging others Community, support and training Data visualisations
  11. 11. Further information about JUSP »Joining information - http://jusp.jisc.ac.uk/join/uk-academic-libraries/ »Can JUSP help? - http://jusp.jisc.ac.uk/docs/Can_JUSP_help.pdf »Use cases - http://jusp.jisc.ac.uk/use-cases/ »Case studies - http://jusp.jisc.ac.uk/case-studies/ »Video guides - http://jusp.jisc.ac.uk/screencasts/ »Webinars and slides - https://jusp.jisc.ac.uk/events-training/ › JUSP for further education - 16 Jul 2018 21/11/18 UKSG E-Resources for Further Education 11
  12. 12. Contacts »help@jisc.ac.uk »Mention JUSP Any questions about JUSP »Contact your Jisc account manager »https://www.jisc.ac.uk/contact /your-account-manager Any other questions about Jisc and Jisc services 21/11/18 UKSG E-Resources for Further Education 12

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