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Enterprise Agility - It's all about ROI and Customer Experience - Harsha Vardhan

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AGILE GURUGRAM 2017 | Day 1 | Workshop | 14:00 - 15:00

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Enterprise Agility - It's all about ROI and Customer Experience - Harsha Vardhan

  1. 1. AGILE GURUGRAM 2017 @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com HARSHA VARDHAN ENTERPRISE AGILITY - IT’S ALL ABOUT ROI AND CUSTOMER EXPERIENCE IT Director United Health Group The contents in this presentation is prepared by Harsha Vardhan in his personal capacity and to the best of his knowledge. No liability whatsoever for the accuracy and completeness of the above information is howsoever assumed. The opinions/ contents expressed/ provided in this article are the author's own and do not reflect the views of the Optum Global Solutions (India) Private Limited (“company”). Neither company nor the author shall not be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information.”
  2. 2. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Power of Discovery
  3. 3. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Agility • What is Agility ? Is it all about time ? Agility əˈdʒɪlɪti/ noun: agility ability to move quickly and easily. ability to think and understand quickly. • What is Business Agility Business agility is the "ability of a business system to rapidly respond to change by adapting its initial stable configuration". Business agility can be maintained by maintaining and adapting goods and services to meet customer demands, adjusting to the changes in a business environment and taking advantage of human resources. Source : https://en.wikipedia.org/wiki
  4. 4. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Agility in IT world It's not just flexible systems. CIOs need to get in touch with the broader definition of business agility in three areas: market, organization and process.
 Business and IT executives think about agility differently. For IT, agility is technology-focused, while non-IT leaders look for broad organization , Business agility is the quality that allows an enterprise to embrace market and operational changes as a matter of routine. Source : http://www.cio.com
  5. 5. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Agility in IT world … continues • Where are we spending most of our attention ? Process, Methodologies, Model, Org hierarchy, Project/Program, Legacy /Modern technology , Next generation solution, Onshore/offshore, Skill – T, Z … • Which are more important ? – Working on the means only – Working on the end only – Means to achieve the end
  6. 6. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Current IT Scenario
  7. 7. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com What about Enterprise Agility • Business and IT are collaborating to bring organization agility • Enterprise agility has 3 core principles 1. Business Agility i.e. Efficiencies within business processes 2. Technology Agility and Business /IT collaboration 3. Customer Experience
  8. 8. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Workshop
  9. 9. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Designing the game • Volunteers • Purpose : Lets create a dating site • Aspects : Involve everyone, Have fun • Discover , Innovate and iterate • Debrief
  10. 10. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Wave 1 1. Business Goals 2. IT Funding 3. Agile/ Sprinting i. Sprint 1 ii. Sprint 2 4. Q1 results 5. Measure Success Wave 1 : 20 min Marketing Sardar Khush Hua !!! IT Upward Velocity , PI sign-off, Time for Q1 party in Goa this time !!! Sponsor Customer feedback  Stock price went down by 10%
  11. 11. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Wave 2 1. Business Goals 2. IT Funding 3. Agile/ Sprinting i. Sprint 1 ii. Sprint 2 4. Q2 results 5. Measure Success Wave 2 : 20 min Marketing Tu e Agile Gurugra ki salary li hai … Ab goli kha ( Fired !!!) IT Velocity went up, Delay in grooming from PO, PI sign-off Sponsor Customer feedback : Yahoo !!! Loving it  Stock price went up 15%
  12. 12. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Wave 1 1. Business Goals 2. IT Funding 3. Agile/ Sprinting 4. Q1 results 5. Measure Success Debrief Wave 2 1. Business Goals 2. IT Funding 3. Agile/ Sprinting 4. Q2 results 5. Measure Success
  13. 13. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Where did we spend most of our times ? Debrief contd…
  14. 14. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com How to achieve Enterprise Agility ?
  15. 15. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Strategy Business Model System Model Technology Model Implementation Operational EnterpriseAgility = Enterprise Agility Inspired by Zachman framework of Enterprise Architecture
  16. 16. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com Thank You

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