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MX: Managing Experience | Day 2 - Radical Candor | Kim Scott

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Say what you think. This may not sound like a big deal, but it is so difficult and rare I call it “radical candor” when it happens. Steve Jobs explained it like this: “You need to [criticize] in a way that does not call into question your confidence in [a person's] abilities but leaves not too much room for interpretation… and that’s a hard thing to do.” Criticizing colleagues can feel brutal, and praising them can feel patronizing. But guidance—praise and criticism—is the single most important thing we do for each other at work. Giving guidance is just the beginning. We must also ask for it and hear it (especially criticism), and encourage it between each other.

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MX: Managing Experience | Day 2 - Radical Candor | Kim Scott

  1. 1. #MX16 Kim Scott CEO, Radical Candor, Inc. Radical Candor NEXT PRESENTATION
  2. 2. RADICAL CANDOR
  3. 3. A Personal Story
  4. 4. Care Personally Challenge Directly
  5. 5. CarePersonally Challenge Directly
  6. 6. CarePersonally
  7. 7. CarePersonally The Give a Damn Axis
  8. 8. The Give a Damn Axis Be more than just “professional.”
  9. 9. The Give a Damn Axis Be more than just “professional.” Bring your whole self to work.
  10. 10. Why are people in the next building such morons?
  11. 11. Why are people in the next building such morons?
  12. 12. Why are people in the next building such morons? Members Non-members
  13. 13. Why are people in the next building such morons? Members Non-members Friend Foe
  14. 14. EO WILSON ON HUMAN NATURE “The reduction of alien societies to the status of inferior species, not fully human, who can be degraded without conscience.” Pseudospeciation
  15. 15. CarePersonally The Give a Damn Axis Pseudospeciation
  16. 16. CarePersonally The Give a Damn Axis Pseudospeciation Apathy
  17. 17. CarePersonally The Give a Damn Axis Pseudospeciation Apathy “Professional”
  18. 18. CarePersonally The Give a Damn Axis Pseudospeciation Apathy “Professional” Give a Damn
  19. 19. CarePersonally The Give a Damn Axis Pseudospeciation Apathy “Professional” Give a Damn Love
  20. 20. CarePersonally Pseudospeciation Apathy “Professional” Give a Damn Love
  21. 21. CarePersonally Challenge Directly
  22. 22. CarePersonally Challenge Directly
  23. 23. The Willing to Piss People Off Axis Challenge Directly
  24. 24. The Willing to Piss People Off Axis Challenge Directly
  25. 25. The Willing to Piss People Off Axis “If you don’t have something nice to say, don’t say it at all.”
  26. 26. The Willing to Piss People Off Axis Now it’s your JOB to say it.
  27. 27. Not just your job, but your moral obligation.
  28. 28. JOHN STUART MILL ON LIBERTY “The source of everything respectable in man either as an intellectual or as a moral being is that his errors are corrigible… Wrong opinions and practices gradually yield to fact and argument.”
  29. 29. CarePersonally Challenge Directly
  30. 30. Radical Candor CarePersonally Challenge Directly
  31. 31. Obnoxious Aggression Radical Candor CarePersonally Challenge Directly
  32. 32. Obnoxious Aggression Radical Candor Ruinous Empathy CarePersonally Challenge Directly
  33. 33. Manipulative Insincerity Obnoxious Aggression Radical Candor Ruinous Empathy CarePersonally Challenge Directly
  34. 34. Radical Candor Obnoxious Aggression Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly
  35. 35. Obnoxious Aggression Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly
  36. 36. Radical Candor Obnoxious Aggression Manipulative Insincerity Ruinous Empathy Challenge Directly CarePersonally
  37. 37. Radical Candor Obnoxious Aggression Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly
  38. 38. Manipulative Insincerity Obnoxious Aggression Radical Candor Ruinous Empathy CarePersonally Challenge Directly
  39. 39. Things You Can Do
  40. 40. Give it.1
  41. 41. Give it. Get it. 1 2
  42. 42. Give it. Get it. Encourage it. 1 2 3
  43. 43. Give it. Get it. Encourage it. Use a tool. 1 2 3 4
  44. 44. Give it
  45. 45. Give it humbly.
  46. 46. Give it humbly. helpfully.
  47. 47. Give it humbly. helpfully. immediately.
  48. 48. Give it humbly. helpfully. immediately. in person.
  49. 49. Give it humbly. helpfully. immediately. in person. in private when criticizing.
  50. 50. Give it humbly. helpfully. immediately. in person. in private when criticizing. in public when praising.
  51. 51. Give it humbly. helpfully. immediately. in person. in private when criticizing. in public when praising. without personalizing.
  52. 52. Get it.
  53. 53. Have a go-to question. Get it.
  54. 54. Have a go-to question. Embrace the discomfort. Get it.
  55. 55. Have a go-to question. Embrace the discomfort. Listen with the intent to understand, not to respond. Get it.
  56. 56. Have a go-to question. Embrace the discomfort. Listen with the intent to understand, not to respond. Reward the candor. Get it.
  57. 57. Encourage it.
  58. 58. Don’t triangulate. Encourage it.
  59. 59. Don’t triangulate. Don’t stir the pot. Encourage it.
  60. 60. Don’t triangulate. Don’t stir the pot. Do encourage people to work it out directly. Encourage it.
  61. 61. Don’t triangulate. Don’t stir the pot. Do encourage people to work it out directly. Do recommend they escalate together. Encourage it.
  62. 62. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  63. 63. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  64. 64. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  65. 65. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  66. 66. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  67. 67. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  68. 68. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy Use a tool.
  69. 69. Use a tool. Radical Candor Manipulative Insincerity Obnoxious Aggression Ruinous Empathy
  70. 70. Use a tool. “A” The first step towards change is awareness. “
  71. 71. But first…
  72. 72. …Put On Your Own Oxygen Mask
  73. 73. You can’t give a damn about others if you don’t give a damn about yourself. …Put On Your Own Oxygen Mask
  74. 74. Thank you! Q & A

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