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Chris Parsons, Sr. Manager, NOC Operations & Engineering, athenahealth
For athenahealth, a leading provider of cloud-based business services for 100,000 healthcare providers, delayed incident response times could put patients’ health and safety at risk. Learn how athenahealth has built an integrated ITOps collaboration system that combines five solutions for monitoring, service desk and chat, while automating problem management. See how this new toolchain increases visibility across the Enterprise and allows for the team to build self-service integrations at a rapid scale for the tools of today and the future. The end result is cost reduction, accelerated response times, and increases in customer satisfaction.