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Smitty's Thank Yous Intro

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Informational powerpoint about Smitty's Thank Yous

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Smitty's Thank Yous Intro

  1. 1. Our nationally award- winning fudge is of unforgettable quality. We also offer Huckleberry Taffy as a unique treat. Every wild berry grows naturally in the high forests of the Pacific Northwest. Thank Your Customers the Old Fashioned Way
  2. 2. These delicious fudge brownies will help ensure that your clients are left with a great-tasting experience after choosing your business! The pricing investment for each of our customer satisfaction packages includes: - Full color “Thank you!” cards with your business logo and message - Survey cards requesting customer feedback, addressed back to you (plus links to respond online) - Shipping & handling costs to deliver your choice of gifts/postcards promptly - Email notifications sent to you based on customer feedback - Password-protected online reports describing your customer satisfaction & marketing efficiency
  3. 3. “Thank you for your supporting our efforts to reach a higher level of true customer satisfaction. Your fudge and mailers are appreciated by our customers, and we find their responses to the short questionnaire invaluable.” - Scott Chaney, CEO, Explore RV “Sending personal gifts to our customers has helped separate us from the competition and cement our commitment to them in an enjoyable, fun manner.” - Wendy Theetge, Merrill Lynch “How we are doing from our customers' perspective is important to us, and Smitty's is a consistent way to say "thank you" and receive customer feedback. That's why we've been using their services for nearly 20 years.” - Kelly King, Mountain Hot Tub
  4. 4. Let Your Customers Lead You to New Contacts
  5. 5. Build Your Customer Network with Referrals
  6. 6. Capture Valuable Feedback from Your Customers
  7. 7. Review Latest Feedback & Address Issues Promptly “We view customer complaints as opportunities! The value of Smitty’s is that it helps us turn unhappy customers into satisfied customers, and improve our business and marketing with every sale.” − Matt Schulte Colorado Springs, CO
  8. 8. Gather Media Information for Targeted Advertising “We have saved thousands of dollars on advertising by paying attention to our customer follow-up responses.” − Pat Murphy, Owner Spokane, WA Highest Customer Satisfaction MAAX Spas
  9. 9. Collect Demographic Data for Pinpoint Advertising
  10. 10. Generate Reports to Discuss at Sales Staff Meetings
  11. 11. We are unique: - Personal touch - Online reviews - Referrals
  12. 12. You are in control - Easy to manage - Turnkey service - Fast
  13. 13. Additional benefits of investment: - Your customers become your consultants - Over 90% of survey takers will mark yes next to “Would you recommend us to others?” - Find out the top two reasons why people buy from you - Preventing 1 unhappy customer is worth the investment

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