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eVejledning/eGuidance
Jannie Meedom Nielsen
+45 41741604
jmn@stil.dk
What is eGuidance?
• A national education and career guidance for all age groups about all types of
education in Denmark
• Started i 2011
• Based on digital media
17. juni 2020 2
Target groups / users
17. juni 2020 3
• Youngsters/pupils in ground school and their parents
Councelling about choice of upper secondary school
• Youngsters in upper secondary school and their parents + young adults
about choice of higher education or a new upper secondary
education/vocational training
• Adults about courses, certificates, further education, secondary school and
higher education
• Professionals (teachers, councellors etc.) at educational institutions or
jobcenters + colleagues in the ministry
• Private and puplic work places
17. juni 2020 4
Media (+Skype)
17. juni 2020 5
You can send an e-mail and you will receive an answer within 48
hours.
In the chat you can have a direct and individual dialogue with a
counsellor and you can receive links during the chat
By using Phone you can get quick answers to your
questions or a long, individual talk about your options
We offer webinars on different topics and we offer live
chats up to application deadlines
Three different Facebook profiles to different target
groups
Which Medium is preferred by whom?
Youngsters
Young Adults
Adults
Parents
Other professionals
17. juni 2020 6
New roles in the career
counselling session
• The end of the stereotype
• The counsellees make contact
• When needed and on their own initiative
• From a place chosen by themselves and around the clock
• With the responsibility to be active on the chat
• With the option to end the chat whenever you like
17. juni 2020 7
Working as an eGuidance
councellor
• 34 Skilled career counsellors
• Offices in Copenhagen and Aarhus
• 10 work from home (combi)
• Shift work
Counsellors in action
• Common guidelines
• Common knowledge base
• Seminars
• Supervision and knowledge-
swap sessions
• Work groups
• Networking
• A digital communication platform (Puzzel)
• A team chat and a knowledge sharing system
( Skype for business and Confluence)
17. juni 2020 10
17. juni 2020 11
17. juni 2020 12
17. juni 2020 13
17. juni 2020 14
17. juni 2020 15
17. juni 2020 16
17. juni 2020
17
4C Model
CONTACT CONTRACT
CONCLUSION COMMUNICATION

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Online guidance tools and activities for students, youth and adults 

  • 2. What is eGuidance? • A national education and career guidance for all age groups about all types of education in Denmark • Started i 2011 • Based on digital media 17. juni 2020 2
  • 3. Target groups / users 17. juni 2020 3 • Youngsters/pupils in ground school and their parents Councelling about choice of upper secondary school • Youngsters in upper secondary school and their parents + young adults about choice of higher education or a new upper secondary education/vocational training • Adults about courses, certificates, further education, secondary school and higher education • Professionals (teachers, councellors etc.) at educational institutions or jobcenters + colleagues in the ministry • Private and puplic work places
  • 5. Media (+Skype) 17. juni 2020 5 You can send an e-mail and you will receive an answer within 48 hours. In the chat you can have a direct and individual dialogue with a counsellor and you can receive links during the chat By using Phone you can get quick answers to your questions or a long, individual talk about your options We offer webinars on different topics and we offer live chats up to application deadlines Three different Facebook profiles to different target groups
  • 6. Which Medium is preferred by whom? Youngsters Young Adults Adults Parents Other professionals 17. juni 2020 6
  • 7. New roles in the career counselling session • The end of the stereotype • The counsellees make contact • When needed and on their own initiative • From a place chosen by themselves and around the clock • With the responsibility to be active on the chat • With the option to end the chat whenever you like 17. juni 2020 7
  • 8. Working as an eGuidance councellor • 34 Skilled career counsellors • Offices in Copenhagen and Aarhus • 10 work from home (combi) • Shift work
  • 9. Counsellors in action • Common guidelines • Common knowledge base • Seminars • Supervision and knowledge- swap sessions • Work groups • Networking • A digital communication platform (Puzzel) • A team chat and a knowledge sharing system ( Skype for business and Confluence)
  • 17. 17. juni 2020 17 4C Model CONTACT CONTRACT CONCLUSION COMMUNICATION

Editor's Notes

  1. Why are we called eGuidance: We offer career guidance and counselling to all citizens through digital or electronic media: telephone, chat, email, Facebook, webinars and Skype. We don’t have the possibility to offer classic offline f2f-sessions.
  2. Who uses eGuidance today?
  3. + SKYPE
  4. The graphic tells us, that the younger the more contacts through the chat medium. Not really a surprise. We have a renewed focus on the adults, which according to a new law have eGuidance as the main entrance to career guidance and counselling. We have learned from research, that around 600.000 Danes have difficulties writing , reading and calculating. We will not expect them to prefer the chat and the email.
  5. What did we need to get into action? Platform for the individual sessions A team chat, where we as counsellors check in, our virtuel staff room. Here we small talk about all sort of things and most of all we help each other, when the counselling session becomes challenging or if it’s hard to find the right informations for the counselee. Obligatory supervision – work groups (I work in the ‘higher education’-group)
  6. When we started out on the third of January 2011 none of us were experienced chatters as professional practitioners. Especially the medium chat was challenging for us. We thought the counsellees on that medium would contact us with short questions expecting a quick answer. And we were too quick answering with only links without enough explanation. We became bad reviews and began to develop our own communication model in order to be able to facilitate the chat sessions in a professional way. Inspiration: G. Egan, The skilled helper, 3 stage model and Carl Rogers, personcentered counselling, the core conditions: congruent, unconditional positive regard and empathetic understanding. Four phases with a certain goal, counsellor positions and toolbox for each medium. The contract is crucial for the outcome