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LIBS Connect: FOW - Benedict Heaver

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LIBS Connect: FOW - Benedict Heaver

  1. 1. Transforming Hospital Information Systems for the digital age www.streets-heaver.com
  2. 2. Hospital Information Systems Founded 1986 53 Employees Headquartered in Lincoln
  3. 3. ISO 9001 and ISO 27001 for over 15 years Cyber Essentials/Plus NHS Data Security and Protection Toolkit Microsoft Gold Partner NHS Accredited Data Centre
  4. 4. Our journey to Microsoft Teams 2010 Lync 2010 (virtual phone system) 2012 Skype for Business 2014 Exchange Outage 2015 Migrated to Office 365 2016 Skype for Business On line (no phone system) 2017 Microsoft Teams Pilot 2019 Microsoft Teams Live
  5. 5. Problems previously encountered Engagement Time to implement Confusion
  6. 6. What we do now Experimentation Cross Functional Teams User Lead Feedback Learn from failure
  7. 7. What we are still working on… Culture Integration Automation and ML/AI Leveraging and learning from our data

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