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Communities of Practice, The Missing Piece of your Agile Organisation


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Craft Budapest 2017

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Communities of Practice, The Missing Piece of your Agile Organisation

  1. 1. Communities of Practice The Missing Piece of your Agile Organisation Craft 2017 Emily Webber @ewebber /
  2. 2. Have you left an organisation because you felt unsupported? @ewebber
  3. 3. “Absence of 
 support is taken 
 as a sign of 
 mass rejection” Matthew D. Lieberman Social: Why our brains are wired to connect @ewebber
  4. 4. PhotobyLuisDeliz ‘Sink or swim’ is not a management technique to aspire to @ewebber
  5. 5. Hello. I’m Emily (and I have a habit) @ewebber
  6. 6. @ewebber
  7. 7. A Community of practice “…groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” Wenger-Trayner @ewebber
  8. 8. @ewebber Communities of practice are really important in agile organisations (and other orgs too)
  9. 9. @ewebber
  10. 10. @ewebber
  11. 11. @ewebber PROGRAMMEPROGRAMME
  12. 12. Photobyjoinash @ewebber
  13. 13. @ewebber <homogenous group name> 
 are rubbish at ….
  14. 14. @ewebber PROGRAMME COMMUNITY OFPRACTICE How you do it Whatyoudo PROGRAMME
  15. 15. Who is in a community of practice? @ewebber
  16. 16. We all get value from connecting with people that do the same thing that we do @ewebber
  17. 17. @ewebber
  18. 18. PhotobyTedVanPelt People need a support network @ewebber
  19. 19. PhotobyEmoryMaiden Learning is done better when it’s done together @ewebber
  20. 20. @ewebber PhotobyRufino “From observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action” Albert Bandura
 Social Learning Theory
  21. 21. PhotobyGutsGaming @ewebber
  22. 22. PhotobyStewartButterfield There are probably people in the same organisation doing 
 the same thing @ewebber
  23. 23. The Knowledge iceberg @ewebber
  24. 24. The Knowledge iceberg @ewebber
  25. 25. Who left their last job within 5 years? @ewebber
  26. 26. @ewebber On average, people move jobs every 4.4 years Forbes 2012
  27. 27. @ewebber When people leave they take parts of your organisational brain
  28. 28. PhotobyJonathan Not collaborating means missing out on better things @ewebber
  29. 29. @ewebber “Human communities can develop a sort of collective intelligence that is greater than the members’ individual intelligence.” Alex “Sandy” Pentland
 Social Physics @ewebber
  30. 30. @ewebber “I have been encouraged to try new things by hearing about the experiences of others” Community of practice member
  31. 31. A community of practice is group of people who share a concern or passion and • support each other • learn together • share knowledge • collaborate and create better practices @ewebber
  32. 32. @ewebber How can you put it 
 into practice?
  33. 33. @ewebber Membership Influence Fulfilment of needs Emotional connection McMillan,D.W.,&Chavis,D.M.(1986) Sense of community
  35. 35. The opportunity for a community to form @ewebber POTENTIAL
  36. 36. The community starts to come together @ewebber FORMING
  37. 37. The depth of connections and knowledge grows @ewebber MATURING
  38. 38. The members take ownership of the community @ewebber SELF-SUSTAINING
  39. 39. PhotobyChrisAmelung Have an idea about who the community is for and why it exists @ewebber
  40. 40. PhotobyRufino Meet often and regularly to build trust and connections @ewebber
  41. 41. PhotobyDennisFreeland Have the right leaders in place and make sure they have time to lead @ewebber
  42. 42. @ewebber
  43. 43. @ewebber Community leadership
  44. 44. Distributed community leadership @ewebber
  45. 45. PhotobyRFrancoisBester Start sharing stories of work and day to day challenges @ewebber
  46. 46. from silos to sharing knowledge to solving shared problems to using the collective knowledge of the community to create better practices @ewebber
  47. 47. @ewebber IllustrationbyTensoGraphics
  48. 48. @ewebber IllustrationbyTensoGraphics
  49. 49. @ewebber The magic IllustrationbyTensoGraphics
  50. 50. Photobyfr4dd Create a community charter together. Include why you exist and your principles @ewebber
  51. 51. PhotobyJonathan @ewebber
  52. 52. @ewebber
  53. 53. Photobyfr4dd Create a shared backlog of work to collaborate on @ewebber
  54. 54. PhotobyPaulClarke Vary what you do when you meet: look inwards, look outwards, learn new things, make things better @ewebber
  55. 55. Photobyfr4dd Retrospect regularly to make sure it keeps meeting members’ needs @ewebber
  56. 56. @ewebber Some things to remember
  57. 57. Photobyfr4dd It takes time and effort to get the best out of anything @ewebber
  58. 58. PhotobyLesChatfield You will need support from the organisation (But maybe not right away) @ewebber
  59. 59. PhotobyRufino The community will need to be empowered to make changes @ewebber
  60. 60. PhotobyChrisBlakeley Not everyone will want to join in and that’s ok @ewebber
  61. 61. @ewebber Building Successful Communities of Practice Discover How Connecting People Makes Better Organisations
  62. 62. Thank you Emily Webber @ewebber /