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#MX16
Janaki Kumar
VP, Head of Design & Co-Innovation Center, America
SAP Labs
Diversity by Design
NEXT PRESENTATION
DIVERSITY BY DESIGNJANAKI KUMAR, HEAD OF DESIGN & CO-INNOVATION CENTER
MX 2016 CONFERENCE
DIVERSITY BY DESIGNJANAKI KUMAR, HEAD OF DESIGN & CO-INNOVATION CENTER
MX 2016 CONFERENCE
Link between diversity & innovation
Link between diversity & innovation
Link between diversity & innovation
“ 85% of enterprisers agree that
Diversity results in the most innovative
ideas. ”
Silicon Valley
By Karen Young
29%
71%
Men Women
Lack of diversity in Silicon Valley
71%
29%
Source: PBS
7%
8%
23%
61%
White Asian Latino Black
Lack of diversity in Silicon Valley
60%
23%
8%
7%
Source: PBS
Too hard or too soft
84%
have been told they were too
aggressive (with half hearing
that on multiple occasions)
ELEPHANT I...
No Seat at the Table
66%
felt excluded from key
social/networking
opportunities because of
gender
ELEPHANT IN THE VALLEY
Unconscious Biases
88%
have experienced
clients/colleagues address
questions to male peers that
should be addressed to the...
Unconscious Biases
ELEPHANT IN THE VALLEY
“That is an excellent suggestion Ms. Triggs.
Perhaps one of the men here would l...
Impact of Family
75%
were asked about family life,
martial status and children in
interviews
ELEPHANT IN THE VALLEY
Sexual Harassment
60%
of women in Tech
reported unwanted sexual
advances
ELEPHANT IN THE VALLEY
Megan Smith
U.S. Chief Technology Officer
Trae Vassallo
Investor
Laura Weidman Powers
CEO CODE2040
Michele Madansky
Princip...
What is going on?
Male Female
Male Female
Husband
Male Female
Uncle
Male Female
Grandpa
Male Female
Son
Male Female
Boy
Male Female
Girl
Male Female
Mother
Male Female
Daughter
Male Female
Grandma
Male Female
Wife
Liberal Arts Science
Liberal Arts Science
Engineering
Liberal Arts Science
Biology
Liberal Arts Science
Music
Liberal Arts Science
Chemistry
Liberal Arts Science
Literature
Liberal Arts Science
Geology
Liberal Arts Science
English
Liberal Arts Science
Humanities
Liberal Arts Science
Physics
Liberal Arts Science
Math
Female Male
or
Liberal Arts
or
Science
Female Male
or
Liberal Arts
or
Science
Music
Female Male
or
Liberal Arts
or
Science
Mother
Female Male
or
Liberal Arts
or
Science
Philosophy
Female Male
or
Liberal Arts
or
Science
Father
Female Male
or
Liberal Arts
or
Science
History
Female Male
or
Liberal Arts
or
Science
Wife
Female Male
or
Liberal Arts
or
Science
Engineering
Female Male
or
Liberal Arts
or
Science
Son
Female Male
or
Liberal Arts
or
Science
Chemistry
Female Male
or
Liberal Arts
or
Science
Physics
Male Female
or
Liberal Arts
or
Science
Male Female
or
Liberal Arts
or
Science
Father
Male Female
or
Liberal Arts
or
Science
Engineering
Male Female
or
Liberal Arts
or
Science
Music
Male Female
or
Liberal Arts
or
Science
Daughter
Male Female
or
Liberal Arts
or
Science
Uncle
Male Female
or
Liberal Arts
or
Science
Math
Male Female
or
Liberal Arts
or
Science
Girl
Male Female
or
Liberal Arts
or
Science
Literature
Male Female
or
Liberal Arts
or
Science
Husband
Male Female
or
Liberal Arts
or
Science
Physics
Implicit Association Test
Reaction time shows Underlying Bias
https://implicit.harvard.edu/implicit/takeatest.html
Source: http://res.cloudinary.com/hrscywv4p/image/upload/c_limit,f_auto,h_540,q_80,w_720/v1/178274/800px-Male_lion_on_sava...
“ The reality is that gender and racial bias is so ubiquitous in the technology
industry that it forces talented female an...
What can we do about it?
Reframe diversity
DIVERSITY BY DESIGN TIP 1
Lack of diversity is viewed as a “Problem”
Lack of diversity is viewed as a “Problem”
Reframe it as an
OPPORTUNITY
“ An inclusive perspective enables us to reimagine
the start up ecosystems. ”
John Maeda
Kleiner Perkins Caufield & Byers
LittleBits Raised 59M as of 2016
Honor Raised 20M as of 2016
Walker & Co. Raised 33M as of 2016
“ Companies that have ethnic and racial diversity perform
35% greater than those that do not. ”
Karla Monterroso
Vice Pres...
Build the pipeline
DIVERSITY BY DESIGN TIP 2
Girls Smart 4 Tech
Eastman College Prep Program
SAP Autism at Work Program
SAP Project Propel for Historical Black Colleges and Universities
“ The best time to plant a tree was 20 years ago.
The second best time is now. ”
Chinese Proverb
Remember bias goes both ways
DIVERSITY BY DESIGN TIP 3
Is your physical space signaling Inclusion or Exclusion?
STANFORD STUDY OF UNDECLARED UNDERGRADUATES
“ Current tech talent pool is increasingly shrinking, and in the
future not having a diverse pool is going to limit compan...
Avoid token hires
DIVERSITY BY DESIGN TIP 4
the Bechdel Test
Diversity is delightful
DIVERSITY BY DESIGN TIP 5
GEOGRAPHICAL GENDER GENERATION
GEOGRAPHICAL GENDER GENERATION
America
Germany
Korea
GEOGRAPHICAL
28 People 21 Countries 18 Languages
Design Thinking Steps in Thai
GENDER
47% 53%
Friendly for all Gender & Superheroes
Various Stages of Life
“ Diversity: the art of thinking independently together. ”
Malcolm Forbes
Creative abrasion
DIVERSITY BY DESIGN ADVICE
Slow failure:
Everyone agrees;
nothing new
happens
Quick failure:
No one agrees:
nothing happens +
everyone gets upset
Too...
Practice Practice Practice
Practice Practice Practice
Inclusive culture benefits us all
Inclusive culture benefits us all
Positivity
Respect
Empathy
Professionalism
Trust
Inclusive Culture
Inclusive culture benefits us all
Positivity
Respect
Empathy
Professionalism
Trust
Negativity
Disrespect
Callousness
Cynici...
Inclusive culture benefits us all
Positivity
Respect
Empathy
Professionalism
Trust
Negativity
Disrespect
Callousness
Cynici...
Diversity by Design
1. Reframe diversity
2. Build the pipeline
3. Remember bias goes both ways
4. Avoid token hires
5. Div...
Diversity by Design
1. Reframe diversity
2. Build the pipeline
3. Remember bias goes both ways
4. Avoid token hires
5. Div...
Thank you!
Janaki Kumar
Vice President
Design & CO-Innovation Center, America
SAP Labs
3475 Deer Creek Road
Palo Alto, CA ...
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar
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MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar

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Studies have shown the correlation between diversity and innovation. Yet Silicon Valley, the cradle of tech innovation, is dominated by a “brogrammer” culture where white guys in their 20s work in a testosterone-fueled environment to create the next technology revolution.
This sends a contradictory message to leaders that diversity, while good in theory, is not worth investing in.

In this talk, Janaki Kumar will share her personal experience as a design leader who values and fosters diversity in her teams. She will make the case that working in a diverse team is delightful, and the benefits outweigh the effort. She will leave you with practical tips to build and nurture diversity by design.

View videos at: https://vimeo.com/channels/mxconf

Published in: Design
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MX: Managing Experience | Day 1 - Diversity by Design | Janaki Kumar

  1. 1. #MX16 Janaki Kumar VP, Head of Design & Co-Innovation Center, America SAP Labs Diversity by Design NEXT PRESENTATION
  2. 2. DIVERSITY BY DESIGNJANAKI KUMAR, HEAD OF DESIGN & CO-INNOVATION CENTER MX 2016 CONFERENCE
  3. 3. DIVERSITY BY DESIGNJANAKI KUMAR, HEAD OF DESIGN & CO-INNOVATION CENTER MX 2016 CONFERENCE
  4. 4. Link between diversity & innovation
  5. 5. Link between diversity & innovation
  6. 6. Link between diversity & innovation “ 85% of enterprisers agree that Diversity results in the most innovative ideas. ”
  7. 7. Silicon Valley By Karen Young
  8. 8. 29% 71% Men Women Lack of diversity in Silicon Valley 71% 29% Source: PBS
  9. 9. 7% 8% 23% 61% White Asian Latino Black Lack of diversity in Silicon Valley 60% 23% 8% 7% Source: PBS
  10. 10. Too hard or too soft 84% have been told they were too aggressive (with half hearing that on multiple occasions) ELEPHANT IN THE VALLEY
  11. 11. No Seat at the Table 66% felt excluded from key social/networking opportunities because of gender ELEPHANT IN THE VALLEY
  12. 12. Unconscious Biases 88% have experienced clients/colleagues address questions to male peers that should be addressed to them ELEPHANT IN THE VALLEY
  13. 13. Unconscious Biases ELEPHANT IN THE VALLEY “That is an excellent suggestion Ms. Triggs. Perhaps one of the men here would like to make it?” Source: http://punch.photoshelter.com/image/I0000eHEXGJ_wImQ Punch Magazine, Jan. 1988
  14. 14. Impact of Family 75% were asked about family life, martial status and children in interviews ELEPHANT IN THE VALLEY
  15. 15. Sexual Harassment 60% of women in Tech reported unwanted sexual advances ELEPHANT IN THE VALLEY
  16. 16. Megan Smith U.S. Chief Technology Officer Trae Vassallo Investor Laura Weidman Powers CEO CODE2040 Michele Madansky Principal, Michele Madansky Consulting
  17. 17. What is going on?
  18. 18. Male Female
  19. 19. Male Female Husband
  20. 20. Male Female Uncle
  21. 21. Male Female Grandpa
  22. 22. Male Female Son
  23. 23. Male Female Boy
  24. 24. Male Female Girl
  25. 25. Male Female Mother
  26. 26. Male Female Daughter
  27. 27. Male Female Grandma
  28. 28. Male Female Wife
  29. 29. Liberal Arts Science
  30. 30. Liberal Arts Science Engineering
  31. 31. Liberal Arts Science Biology
  32. 32. Liberal Arts Science Music
  33. 33. Liberal Arts Science Chemistry
  34. 34. Liberal Arts Science Literature
  35. 35. Liberal Arts Science Geology
  36. 36. Liberal Arts Science English
  37. 37. Liberal Arts Science Humanities
  38. 38. Liberal Arts Science Physics
  39. 39. Liberal Arts Science Math
  40. 40. Female Male or Liberal Arts or Science
  41. 41. Female Male or Liberal Arts or Science Music
  42. 42. Female Male or Liberal Arts or Science Mother
  43. 43. Female Male or Liberal Arts or Science Philosophy
  44. 44. Female Male or Liberal Arts or Science Father
  45. 45. Female Male or Liberal Arts or Science History
  46. 46. Female Male or Liberal Arts or Science Wife
  47. 47. Female Male or Liberal Arts or Science Engineering
  48. 48. Female Male or Liberal Arts or Science Son
  49. 49. Female Male or Liberal Arts or Science Chemistry
  50. 50. Female Male or Liberal Arts or Science Physics
  51. 51. Male Female or Liberal Arts or Science
  52. 52. Male Female or Liberal Arts or Science Father
  53. 53. Male Female or Liberal Arts or Science Engineering
  54. 54. Male Female or Liberal Arts or Science Music
  55. 55. Male Female or Liberal Arts or Science Daughter
  56. 56. Male Female or Liberal Arts or Science Uncle
  57. 57. Male Female or Liberal Arts or Science Math
  58. 58. Male Female or Liberal Arts or Science Girl
  59. 59. Male Female or Liberal Arts or Science Literature
  60. 60. Male Female or Liberal Arts or Science Husband
  61. 61. Male Female or Liberal Arts or Science Physics
  62. 62. Implicit Association Test Reaction time shows Underlying Bias https://implicit.harvard.edu/implicit/takeatest.html
  63. 63. Source: http://res.cloudinary.com/hrscywv4p/image/upload/c_limit,f_auto,h_540,q_80,w_720/v1/178274/800px-Male_lion_on_savanna_jae40u.jpg
  64. 64. “ The reality is that gender and racial bias is so ubiquitous in the technology industry that it forces talented female and minority employees to leave. Companies can hire more minorities and women but without addressing this critical issue, they will not experience improvement in diversity.” August 2015 Forbes
  65. 65. What can we do about it?
  66. 66. Reframe diversity DIVERSITY BY DESIGN TIP 1
  67. 67. Lack of diversity is viewed as a “Problem”
  68. 68. Lack of diversity is viewed as a “Problem” Reframe it as an OPPORTUNITY
  69. 69. “ An inclusive perspective enables us to reimagine the start up ecosystems. ” John Maeda Kleiner Perkins Caufield & Byers
  70. 70. LittleBits Raised 59M as of 2016
  71. 71. Honor Raised 20M as of 2016
  72. 72. Walker & Co. Raised 33M as of 2016
  73. 73. “ Companies that have ethnic and racial diversity perform 35% greater than those that do not. ” Karla Monterroso Vice President of student programs at CODE2040
  74. 74. Build the pipeline DIVERSITY BY DESIGN TIP 2
  75. 75. Girls Smart 4 Tech
  76. 76. Eastman College Prep Program
  77. 77. SAP Autism at Work Program
  78. 78. SAP Project Propel for Historical Black Colleges and Universities
  79. 79. “ The best time to plant a tree was 20 years ago. The second best time is now. ” Chinese Proverb
  80. 80. Remember bias goes both ways DIVERSITY BY DESIGN TIP 3
  81. 81. Is your physical space signaling Inclusion or Exclusion? STANFORD STUDY OF UNDECLARED UNDERGRADUATES
  82. 82. “ Current tech talent pool is increasingly shrinking, and in the future not having a diverse pool is going to limit companies from taking off. Right now we have the luxury of seeing the cliff before the horizon line. ” Karla Monterroso Vice President of student programs at CODE2040
  83. 83. Avoid token hires DIVERSITY BY DESIGN TIP 4
  84. 84. the Bechdel Test
  85. 85. Diversity is delightful DIVERSITY BY DESIGN TIP 5
  86. 86. GEOGRAPHICAL GENDER GENERATION
  87. 87. GEOGRAPHICAL GENDER GENERATION
  88. 88. America Germany Korea
  89. 89. GEOGRAPHICAL
  90. 90. 28 People 21 Countries 18 Languages
  91. 91. Design Thinking Steps in Thai
  92. 92. GENDER
  93. 93. 47% 53%
  94. 94. Friendly for all Gender & Superheroes
  95. 95. Various Stages of Life
  96. 96. “ Diversity: the art of thinking independently together. ” Malcolm Forbes
  97. 97. Creative abrasion DIVERSITY BY DESIGN ADVICE
  98. 98. Slow failure: Everyone agrees; nothing new happens Quick failure: No one agrees: nothing happens + everyone gets upset Too Low Optimal Too High Amount of Diverse Opinions Team Success Creative abrasion Source: http://www.prismlegal.com/images/stories/EricMankin_DiversityChart.gif
  99. 99. Practice Practice Practice
  100. 100. Practice Practice Practice
  101. 101. Inclusive culture benefits us all
  102. 102. Inclusive culture benefits us all Positivity Respect Empathy Professionalism Trust Inclusive Culture
  103. 103. Inclusive culture benefits us all Positivity Respect Empathy Professionalism Trust Negativity Disrespect Callousness Cynicism Distrust Inclusive Culture Exclusive Culture
  104. 104. Inclusive culture benefits us all Positivity Respect Empathy Professionalism Trust Negativity Disrespect Callousness Cynicism Distrust Where would you rather work? Inclusive Culture Exclusive Culture
  105. 105. Diversity by Design 1. Reframe diversity 2. Build the pipeline 3. Remember bias goes both ways 4. Avoid token hires 5. Diversity is delightful
  106. 106. Diversity by Design 1. Reframe diversity 2. Build the pipeline 3. Remember bias goes both ways 4. Avoid token hires 5. Diversity is delightful Share your ideas @JanakiKumar
  107. 107. Thank you! Janaki Kumar Vice President Design & CO-Innovation Center, America SAP Labs 3475 Deer Creek Road Palo Alto, CA 94304 M +1.650.283.8311 T @JanakiKumar

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