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Transform London 2013

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Discover how CGI, a 69,000 person, global IT professional services firm, used an enterprise social network to reinvent their business.

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Transform London 2013

  1. 1. CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information. Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. SEBASTIEN CARON Social Business Strategist, CGI CGI Story Overcoming market & growth challenges …
  2. 2. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Threat “Every institution is vulnerable, no matter how great. No matter how much you've achieved, no matter how far you've gone, no matter how much power you've garnered, you are vulnerable to decline. There is no law of nature that the most powerful will inevitably remain at the top. Anyone can fall and most eventually do”
  3. 3. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Victims 69,000 40 countries IT and business process services Local accountability Global delivery ISO certified
  4. 4. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text 21th century The Beast More Complex TheMarket The long-tail is getting… LONGER 20th century More VOLATILE
  5. 5. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Danger Our Clients EngagementsBidsNeeds Solutions Offerings Services Projects Deliverables + Internal Complexity + Dependencies + Constraints + Distributed Interactions Needs Last year = X2
  6. 6. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Struggle Considerable rework recreating information Delay on transmission of information Information was scattered Delay in coordination of our resources on a project Inefficient Search of information Hidden talent Fragmentedand redundant tools Lack of buy-in among mid-level managers Problem on finding expertise on time Information overload Missed opportunities Confusionon the trusted source of information Global stress on ours information systems
  7. 7. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Lost Way
  8. 8. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Epiphany
  9. 9. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSynergy as a Fundamental "Chasing the past, I stumbled into the future“, T A Sachs Who? Why? How Many? How Much?How? Where? What? When? ContextInformation ? Actionable insights
  10. 10. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textOur Destination Partners Clients Teams Communities of Practice VALUE NETWORK
  11. 11. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textOur Destination Partners Clients Teams Communities of Practice VALUE NETWORK
  12. 12. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSocial Business Path Enterprise Social Network "The most radical thing you can do is introduce people to one another." Rosabeth Kanter
  13. 13. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSocial Business Path Enterprise Social Network
  14. 14. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Clients Partners Our Strategies Increase Market Share Improve Agility Improve retention Value Dimension Processes GoalsObjectives Improve customers relationship + co-create value Social Brand Social CRM & Social Marketing Faster at creating offerings, propos als & deliver solutions Network value Social B2B + Social Recruitment Members Synergy at all level of the organization Operational Excellence Communication, Kn owledge Sharing & Collaboration
  15. 15. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textDeploy & Empower Portal (SP 2010) CMS (SP 2010) Blog (SP 2010) Wiki (Confluence) Entreprise Social Network Launch Substain Community Manager Network Ambassador Network
  16. 16. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textValues & Principles Transparency Diversity Awareness Openness Trust Networking Knowledge Sharing Innovation Collaboration & Cooperation Social Business Culture
  17. 17. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool
  18. 18. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Connection
  19. 19. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Conversations
  20. 20. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Community
  21. 21. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Flow of Information
  22. 22. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Flow of Information
  23. 23. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Sequence of Actions
  24. 24. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Sequence of Actions
  25. 25. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Discuss values & principles Share news & results Get info on clients, partners Social Intranet Co-mentor Communities Think „out loud‟ Bring in outside ideas Share examples Share concerns & Experiences Work team Continuous feedback Narrate work Brainstorm Share problemsAssist Learn from mistakes Global Strategical Local Tactical Social Extranet Social Extranet Bring in outside ideas Share progress Refine practices Redefine Work
  26. 26. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Team Level: Weekly status report User Stories
  27. 27. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text
  28. 28. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Community Level: Conference report Team Level: Weekly status report User Stories
  29. 29. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text
  30. 30. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories
  31. 31. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text
  32. 32. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text  Learning  Productivity  Branding  Recognition Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories
  33. 33. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textUnlock their inner collaborative power “If my mind can conceive it, and my heart can believe it - then I can achieve it” - Muhammad Ali
  34. 34. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textConverse  Motivations  Beliefs  Redefine business processes  Training  Trust  Majority Onboarding  Get insightsGoals Change Perception Change Behavior Gather feedbacks  Improve solution
  35. 35. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Identifier Demographic Background Environment Business Role Digital Adopter type Knowledge Worker type Target & Measure Solution based on Personas
  36. 36. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textRecognize Kathleen Galvin, Director, Atlanta, USA
  37. 37. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textWhat we‟ve accomplished
  38. 38. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textHow can we help you? Levelofservices Tactical results Iterative pilots Benchmark, proof of concept and tool selection Scoping and business case Strategic results Roadmap and master plan  Start small, think global, scale fast approach  Define vision and strategy while operationally iterating  Deliver a scalable service offer. Our approach Capacity Expertise Tools & Methodology DeliveryProcesses & Technology  Personas  Solution bench & POC  PURE methodology  Best practices Government 2.0Social Workplace Cloud On Premise Citizen 2.0Digital Workplace  Use Cases  Platforms  Social Business strategists  Sociologist, KM PhD  Change management 2.0  Search Experts  Identity management  Solutions experts
  39. 39. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textWhat will be your story? “There are many paths to the top of the mountain, but the view is always the same”. Chinese Proverbs
  40. 40. CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information. Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. SEBASTIEN CARON Social Business Strategist, CGI CGI Story Overcoming market & growth challenges by going back at the fundamentals

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