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The Trust equation

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A simple breakdown of components for understanding and / or improving trust level at interpersonal level.

Published in: Leadership & Management
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The Trust equation

  1. 1. Trust Sébastien Cobut
  2. 2. Trust is getting eroded
  3. 3. Insert Text
  4. 4. Insert Text
  5. 5. Where are we heading to?
  6. 6. The power of visual contact - Exercise
  7. 7. How long does it takes to form a 1st impression?
  8. 8. 100 millisecondes
  9. 9. 2 responses in 100 millisecondes Do I Respect? Do I Trust? Skills related Reliability
  10. 10. Trust Equation
  11. 11. T = Trust equation C + R + I SO
  12. 12. T = C + R + I SO Credibility Reliability Intimacy Self Orientation
  13. 13. Credibility Knowledge (rational) Reliability + Actions (rational) Intimicy + Authenticity (emotional) Self Orientation Own agenda - Egocentrism (emotional & rational)
  14. 14. Credibility The Truth, simply We can’t master everything Reliability + Under promise, over deliver Intimacy + Attention for people & confidentiality Self Orientation Empathy “You can’t really understand another person’s experience until you’ve walked a mile in their shoes.”
  15. 15. « La grandeur d’un métier est peut-être, avant tout, d’unir des hommes. Il n’est qu’un luxe véritable, et c’est celui des relations humaines » Antoine de Saint-Exupery

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