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Experiencia Uso

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Experiencia Uso

  1. 1. Experiencia de Uso Daniel Cardemil Hernán Fuentes Sebastián Soto
  2. 2. El cliente llega a la oficina de DHL con el objeto que desea enviar. oficina DHL objeto a enviar
  3. 3. Una vez en la oficina, debe acercarse al mesón para hablar con el recepcionista encargado de los envíos. objeto a enviar
  4. 4. El empleado, mide/pesa el objeto para determinar el tipo de caja que debe ocupar el objeto. m idiendo el objeto
  5. 5. El empleado procede a tomar registro de los datos de envió (producto, avaluo, destino, peso, medidas)
  6. 6. El recepcionista en la oficina le ofrece los distintos stickers con los que podría adornar la caja seg ú n la ocasión. A futuro cada uno podrá crear vía internet su sticker personalizado. sticker sticker
  7. 7. El cliente si decide utilizar un sticker, elige el que quiera seg ú n gusto y/o precio. Existirá una hoja con todos los sticker disponibles, y los destacados que el recepcionista muestra. sticker
  8. 8. Luego de pegar el sticker elegido a la caja, el recepcionista procederá a guardar el objeto en la caja y sellarla frente a los ojos del cliente. Añadiendo los datos de envió. caja con sticker
  9. 9. Seg ú n lo que se este enviando se realiza el cobro por peso y/o volumen mas el sticker elegido para adornar la caja.
  10. 10. El empleado guarda en bodega el paquete para luego organizar el camión de envíos.
  11. 11. Con esto finaliza esta parte del servicio.
  12. 12. Una vez despechado el paquete, el repartidor de DHL llega al lugar de destino donde procederá a entregar el paquete. caja con sticker
  13. 13. El cliente recibe el paquete, se ve sorprendido y emocionado.
  14. 14. Luego abre el paquete y termina el servicio. objeto recibido

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