www.ihra.net/files/2010/05/31/IHRA_HRStatement.pdfWhat does that sound like to you?
Web design problems are not comparable to addiction
"Our client’s competitors has put something on their website that we don’t like, can you take it off there?“ "That other website is stealing our business. Can you make it so that when someone types in their address they come to our site?“ "Most of our photos are all white people, but we need to show more diversity, and we don’t have the budget for another photoshoot. But I’m sure you can just change them to various races, I mean, that’s what a graphic designer does, right?" "The woman in this photo is perfect, but she needs to be disabled. Can you photoshop her so she only has one arm?"
Harm reduction & the web
HARM REDUCTION & THE WEBA Values Based Approach to Making The Web
FIRST THINGS FIRST Serious & SensitiveNothing Ironic or Sarcastic Genuine, Authentic
UNDERSTANDING HARM REDUCTIONHarm reduction is a pragmatic and humanistic approach todiminishing the individual and social harms associated with drug use. The defining features are the focus on the prevention ofharm, rather than on the prevention of drug use itself, and the focus on people who continue to use drugs.Compassionate pragmatism instead of moralistic idealism
WHAT IS HARM REDUCTION? Targets Risks & Harms Evidence Based & Cost Effective Incremental Dignity & Compassion Universality & Interdependence of RightsChallenges policies and practices that maximize harm Harm reduction is about people Harm reduction is user centric
WHAT DOES THIS HAVE TO DO WITH THE WEB? Obviously Bad Web Design isn’t Drug Addiction What can we learn from Harm Reduction?Can we achieve better outcomes by using the principles of Harm Reduction?
HARM REDUCTION FOR THE WEB Inclusive Design AX: Accessibility ExperienceProgressive Enhancement vs. Graceful DegradationCompassionate Pragmatism vs. Moralistic Idealism
PREFERRED VS. BESTHarm Reduction is about making a better choice It isn’t about making the best choice “Best Practices” can be a contentious term“Preferred Practices” aligns with the idea of the better choice
ACCESSIBILITY HARM Misuse of headers Make everything an image Belief that a web site can be finishedAssumption that disabled people don’t use the web
A VERY SMALL EXAMPLE The Auto Redirect PagePrinciple: Don’t take control of the User’s Experience Preferred Practice: Don’t use an auto redirect Client Decision: Use an auto redirect
WHAT’S THE HARM?Webpage takes an action that is not user-initiated Short time to notice the change Low Vision/Cognitive Challenge Screen reader users may not get focus in time
HOW CAN WE REDUCE THE HARM?Provide a clear advisory message of the autoredirect Use the max acceptible time to redirect: 10 SecondsInclude a link so the user can go to the redirect page Use a large font size and high contrast to increasereadability to mitigate the short time of the advisory messagePrefix the page title with “You are being redirected to our new address –”