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Resilient moment communication model


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Framework for addressing crisis communications. Working through

Published in: Business
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Resilient moment communication model

  1. 1. Resilient Moment Communication Model Sean Oliver
  2. 2. The model What happened? What caused it? What are the short- and long-term effects? What’s being done about it? What needs to be done in the future? Craft a crisis communication or response that answers these five questions. When you do this, you’ll address 95% of the questions folks have. This has the benefit of diffusing back & forth messages, while providing authoritative context. Source: Everly, Dr. George Jr., Ph.d.