Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Resilient moment communication model

132 views

Published on

Framework for addressing crisis communications. Working through

Published in: Business
  • Be the first to comment

  • Be the first to like this

Resilient moment communication model

  1. 1. Resilient Moment Communication Model Sean Oliver
  2. 2. The model What happened? What caused it? What are the short- and long-term effects? What’s being done about it? What needs to be done in the future? Craft a crisis communication or response that answers these five questions. When you do this, you’ll address 95% of the questions folks have. This has the benefit of diffusing back & forth messages, while providing authoritative context. Source: Everly, Dr. George Jr., Ph.d. https://www.fallstongroup.com/blog/5-crisis-strategies

×