1©2008 Cast Iron Systems, Inc. • Confidential
Case Study: Customer Master Integration
Picture here
Extra Space Storage: Le...
2©2008 Cast Iron Systems, Inc. • Confidential
Cast Iron Cloud selected:
− Synchronize customer contact
channels (call cent...
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Presentation: "Case Study: Customer Master Integration"

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  • Interview with CIO Insight:  http://blogs.cioinsight.com/knowitall/content001/cio/a_cio_moves_beyond_it.html
  • Interview with CIO Insight:  http://blogs.cioinsight.com/knowitall/content001/cio/a_cio_moves_beyond_it.html
  • Presentation: "Case Study: Customer Master Integration"

    1. 1. 1©2008 Cast Iron Systems, Inc. • Confidential Case Study: Customer Master Integration Picture here Extra Space Storage: Leading Self Storage CompanyExtra Space Storage: Leading Self Storage Company Business Problem Competing Technologies Custom code: not scalable, too resource intensive Needed real-time, bi-directional integration between CRM (Salesforce.com) and ERP (Centershift STORE) − Poor call center visibility across customer contact channels − Account and contact info Needed Cloud-based application integration solution to align with corporate strategy Salesforce.com  Centershift Custom CodeCustom CodeCustom CodeCustom CodeCustom Code
    2. 2. 2©2008 Cast Iron Systems, Inc. • Confidential Cast Iron Cloud selected: − Synchronize customer contact channels (call center, store, and web) − Real-time, bi-directional integration between CRM (Salesforce.com) and ERP (Centershift STORE) Fast and easy integration Solution Results Extra Space Storage: Real-time integration delivered in 21 daysExtra Space Storage: Real-time integration delivered in 21 days Project delivered in 21 days 100% configuration-based, no coding $97k first year savings compared to custom code Salesforce.com  Centershift Case Study: Customer Master Integration Cast Iron Cloud™

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