Watch the video of this talk here: http://ow.ly/DJySQ
Other SDGC14 talks (videos, slide-decks, sketch-notes etc.): http://ow.ly/DJvLJ
Mark Levy, the Global Head of Employee Experience with Airbnb
As one of the worlds largest hospitality service platforms, Airbnb connects people to unique travel experiences in more than 35,000 cities and 192 countries. Mark focused on employee engagement as well as how his team is working with Service Design to bring together the global community of employees, hosts and guests.