Is there a model approach for service design transformation?
User centred approaches to designing services are being adopted and evolved far beyond the realm of design agencies. We are seeing the emergence of multiple models, with service design being applied by technology providers, outsourcers, consultancies and in-house teams within organisations. Which way of applying service design creates the most value for organisations? Is there a model approach to effecting transformations that stick?We’ll be conducting a interactive goldfish bowl discussion with from public sector, industry, design and management consultancy