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Normally… We Assumed… Nobody Told Us… by Heather Madden & Jean Mutton - CIT
The higher education sector needs to make all the services we deliver more useful, usable, efficient and student-centred. There is a deficit in consideration of an overall approach to the actual student lifecycle and the supporting of same. The current complexity of the processes is painful for all involved, in particular, front-line staff and students. There is a need to understand the service before introducing products into the service. A number of changes were recently implemented at Queen’s University Belfast, University of Derby and Cork Institute of Technology and this presentation will briefly outline the impact of Service Design on the Higher Education sector.