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Innovating the Pediatric Service Model in NYC Undeserved Communities - Fardhad Attaie & Dr. Ali Attaie, Hellosmile

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DAY ONE – OCT 2nd 2015 at Global Service Design Conference NYC
MORNING SESSIONS / / QUALITY OF LIFE

more info at: http://bit.ly/1LDbuyN

Published in: Design
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Innovating the Pediatric Service Model in NYC Undeserved Communities - Fardhad Attaie & Dr. Ali Attaie, Hellosmile

  1. 1. Social Entrepreneurship Meets Design Thinking to Improve Children's Oral Health Ali B. Attaie, DDS Co-Founder, hellosmile Asst Professor, Pediatrics & Dental Medicine Mount Sinai Icahn School of Medicine & Health System Farhad Attaie Co-Founder, hellosmile Co-Founder, Factory
  2. 2. What is one person, thing, or activity that brings you happiness?
  3. 3. VIDEO Designed to Move
  4. 4. Upper East Side Corona Queens
  5. 5. Vicious “Community” Cycle
  6. 6. Social Entrepreneurship Non-Profit ? For Profit ? Government Sector ? Academic Institution ? How do we solve this problem?
  7. 7. 1. Democratization of Design & Technology 2. Collaboration The Enabling Forces
  8. 8. Empowering Changemakers
  9. 9. The Service Economy
  10. 10. Empowering Changemakers ARE YOU PASSIONATE ABOUT YOUR OWN HEALTH AND HAPPINESS?
  11. 11. Empowering Changemakers ARE YOU COMMITTED TO CONSTANT AND NEVER ENDING LEARNING AND GROWING?
  12. 12. Empowering Changemakers DO YOU BELIEVE A SMALL GROUP OF COMMITTED PEOPLE CAN MAKE A DIFFERENCE?
  13. 13. How people perform correlates to how situations occur to them.
  14. 14. How situation occurs arises in language.
  15. 15. Inspire Inform Involve Instruct Incentivize
  16. 16. Engaging Families and Children
  17. 17. hellosmile Preventive Trend
  18. 18. ELEMENTS OF HUMAN CENTERED SERVICE DESIGN: 1. PEOPLE 2. PROCESS & TOUCHPOINTS 3. ENVIRONMENT & SETTING 4. PROPS 5. DATA
  19. 19. Neighbor Postman Car mechanic Librarian Daughter Nephew Doctor Clinical Assistant TelehealthHygienist Front Line Coordinator Billing People Facilities Cleaner Technician
  20. 20. Process & Touchpoints- patient journey mapping
  21. 21. Process Touchpoints- patient experience mapping
  22. 22. Process & Touchpoints hellosmile WOW experience
  23. 23. Environment Physical Space
  24. 24. Physical Space
  25. 25. Digital Space
  26. 26. Props Storytelling
  27. 27. Data
  28. 28. Data
  29. 29. THANK YOU farhad@hellosmile.com alibaba@hellosmile.com
  30. 30. VIDEO hellosmile Culture Video

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