Small Business Mystery Shops

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Mystery Shopping for small business

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Small Business Mystery Shops

  1. 1. Small Business Mystery Shopping Save up to 70% On Mystery Shopping
  2. 2. A mystery shopping program designed for small companies which cannot afford the time and cost of setting up their own program A standard questionnaire will be used for similar companies in the same industry to enable cost savings and comparisons About The Small Business Mystery Shops
  3. 3. Benefits of a generic shop <ul><li>Minimal set up fee </li></ul><ul><li>Quick set up time </li></ul><ul><li>Per shop fee dramatically reduced </li></ul><ul><li>Standard questionnaire which means no time spent on developing questionnaire </li></ul><ul><li>Each mystery shop has a separate report provided </li></ul><ul><li>Professional shoppers undertaking unbiased reviews </li></ul>
  4. 4. Evaluation Criteria <ul><li>Overall presentation </li></ul><ul><li>Staff attitude </li></ul><ul><li>Customer questioning </li></ul><ul><li>Closing the sale </li></ul><ul><li>Subjective customer review </li></ul>Note: answers are mostly binary Yes/No with point scoring and free text as appropriate
  5. 5. Pricing (ex-GST) <ul><li>Mystery Shopping from $90 per shop </li></ul><ul><li>A once off set-up fee of $200 (plus GST) </li></ul><ul><li>Pay monthly via direct debit </li></ul>
  6. 6. Verification <ul><li>Each shop is individually checked by at least two trained auditors </li></ul><ul><li>Shoppers are required to produce scanned receipts 1 as proof of visit and purchase </li></ul><ul><li>1 Or other proof as appropriate for the shop </li></ul>
  7. 7. Reporting <ul><li>Each individual report is sent as a pdf within 3 days of shop completion </li></ul>
  8. 8. The Process <ul><li>Tell us you wish to proceed </li></ul><ul><li>Send us a listing of all your sites and names of people to access results </li></ul><ul><li>Review the results online </li></ul><ul><li>It’s that simple!! </li></ul>
  9. 9. For More Information Steven Di Pietro Executive Director AU Phone: 1300 799 868 NZ Phone : 0800 507 558 Mobile: + 61 405 478 452 [email_address]

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