Successfully reported this slideshow.

Advanced Club Leadership Training Workbook


Published on

A participant's workbook developed for the 2011 Toastmasters District 70 Advanced Club Leadership Training program.

See other slides of course content.

  • Be the first to comment

Advanced Club Leadership Training Workbook

  1. 1. District 70 Toastmasters 2011 Advanced Club Leadership Training Training Workbook
  2. 2. This test does not measure intelligence, your fluency with words, creativity, or mathematical ability. It will, however, give you some gauge of your mental flexibility. In the three years since this test was developed, few people have been found who could solve more than half of the questions on the first try. Many, however, reported getting answers long after the testing had been set aside, particularly at unexpected moments when their minds were relaxed. Some reported solving all the questions over a period of several days. Take the test as your personal challenge. Sixteen (16) correct answers out of the 22 = Genius. Instructions: Each equation below contains the initials of words that make it correct. Finish the missing words. For example : 60 = M in an H would be 60=minutes in an hour. GOOD LUCK AND HAVE FUN!!! To obtain the answers, simply click on the links when you complete your online feedback form. 1 26 = L of the A 12 90 = D in RA 2 7 = W of the W 13 4 = Q in a G 3 1001 = AN 14 24 = H in a D 4 12 = S of the Z 15 1 = W on a U 5 54 = C in a D (with the J) 16 57 = HV 6 9 = P in the SS 17 1000 = W that a P is W 7 88 = PK 18 29 = D in F in a LY 8 18 = H on a GC 19 64 = S on a C 9 32 = DF at which WF 20 40 = D and N of GF 10 200 = D for PG in M 21 80 = D to GA the W 11 3 = BM (SHTR) 22 2 = No. it T to T Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck! 10 = S in a CCM10 = S in a CCM 9 = G for a PDC9 = G for a PDC 7 = M of SDP7 = M of SDP 5 = S in an ACM5 = S in an ACM 7 = EO of a TMC7 = EO of a TMC 1 = IPP of a TMC1 = IPP of a TMC 2 Mental Flexibility Test During the break (or the boring bits), feel free to work out the puzzles below.
  3. 3. Core Sessions Session 1: Review of the last 6 months: My leadership experience Session 2: Club Culture: How does it affect my club? Session 3: Club Leadership Skills: Three pillars of a successful club Additional Sessions Note: To give us the greatest flexibility in this round of training, we have considered a range of factors including: your training group size, the allotted time frame of your session, trainer delivery style and overall group participation, to determine if one or both of the following sessions are presented at your Advanced Club Leadership Training Session. Session 4: Communicating and motivating across the generations Session 5: Decision making Your Feedback Your feedback is very valuable to us in preparing upcoming training events and selecting future trainers. Please complete your feedback form located on the District 70 website: ! District 70 Toastmasters 2011 Advanced Club Leadership Training! 3
  4. 4. This session looks at your leadership experience as a club officer. It considers: Where you are now? Where you want to be? How you get there? It is an extension to the goals you might have set in the first round of training. WHERE AM I NOW? Consider the following points and make some notes 1. What are my greatest achievements? 2. What are my biggest challenges...and have I learnt from them? 3. What have I learnt about myself in the last 6 months? 4. Do I feel like a valuable and contributing member of my executive team? 5. What will people say about me at the end of my club officer year? ! 2011 Advanced Club Leadership Training! 4 Review of the last 6 months My leadership experience
  5. 5. WHERE DO I WANT TO BE? NOTES: HOW DO I GET THERE? What do I need to be? eg: calmer, more assertive, less aggressive, more relaxed, less uptight, more forgiving, more outgoing, etc What do I need to do? eg: plan my time better, get the agenda out on time, follow up with someone, form a committee, ask for help, etc What do I need to have? eg: increased training, more information, more assistance, better supplies, greater autonomy, more self confidence, etc Review of the last 6 months My leadership experience 2011 Advanced Club Leadership Training! 5
  6. 6. Club culture affects what people see, what they experience, and how they participate. Today we will look at what culture is, how it is communicated, what a winning club culture is, and how we can develop a winning club culture. Some Questions: Are your club members enthusiastic? Yes / No / Donʼt know? Is everybody working as a team and collaborating? Are there any free riders Yes / No / Donʼt know? Are you satisfied with your clubs performance? Yes / No / Donʼt know? Is morale in your club high? Yes / No / Donʼt know? Are membersʼ needs being met? Yes / No / Donʼt know? Are membersʼ goals being achieved? Yes / No / Donʼt know? Is our membership turnover rate acceptable? Yes / No / Donʼt know? Using the quality club audit (pg. 7) as a guide, provide answers to the following three questions about your clubʼs culture: What are we doing that we should keep doing? What are we doing that we should stop doing? What are we not doing that we could do to improve club performance? ! 2011 Advanced Club Leadership Training! 6 Club Culture: How does it affect my club?!
  7. 7. How does it affect my club? ! 7 !"Istheagendapublishedfor2meetingsin advanceandsenttoallmembers? !"Aremembersreadyandpreparedtocarry outtheirprogramassignments? !"Areallspeechesmanualspeechesfromthe BasicandAdvancedC&Lmanuals? !"Arecreativetable-topicsandexciting themeprogramsfeatured? !"Aretheevaluationspositiveandhelpfuland baseduponprojectobjectivesandthe speaker’slearningneeds? !"DothemeetingsStart,KeepandEndon Time? ProgramPlanning !"Domembersgreetguestsandmakethem feelwelcome? !"Areenjoyableandeducationalprograms plannedwithexcitingthemes? !"DoestheClubenjoyregularlyscheduled socialevents? !"AreclubmembersencouragedtoattendArea andDistrictevents? !"Areinter-clubeventsencouragedincluding jointmeetingsandforums? !"IsaClubnewsletter/bulletinissuedona regularbasisandpresentedinalivelyformat? !"Arenewmembersgivenaformalinduction andpresentedwithapin,manual,etc.? !"Arenewmembersassignedacoach/mentor forone-on-oneassistance? !"Arenewmembersbriefedonhowthe educationalprogramhelpsdevelop speakingandleadershipskills? !"Isthereasurveyofeachnewmember’s learningneeds? !"Arenewmembersassignedaspeakingrole assoonaspossible? !"Arenewmembersencouragedonanon- goingbasistoparticipateregularly? !"Areguestsgreetedwarmlyandintroducedto Officersandmembers? !"Istheguestbookdisplayedandarename tagsprovidedforvisitors? !"Istheroomsetupwithagendasandballots distributedandlectern,gavel,timerand bannerinplace? !"Isthemeetingvenueconvenientlylocated, accessibleanduserfriendly? !"Areguestsencouragedtoparticipateand commentattheendofthemeeting? !"Areguestsinvitedtojoinontheirfirstvisit? !"Arealleducationalawardapplicationssent immediatelytoWorldHeadquarters? !"IsaMemberProgressChartpostedand displayedateverymeeting? !"DoestheClubformallyrecognisemember educationalachievements? !"DoestheClubacknowledgeandutilisepast andpresentClubandDistrictleaders? !"ArememberandClubachievements publicised? !"IstheDistinguishedClubPlanusedforboth planningandrecognition? !"DoestheClubactivelyworktomaintaina minimumof20ormoremembers? !"Aremembersretained,indicatingindividual membersaresatisfiedandinvolvedwiththe club? !"IstheClubactivelypromotedinthe communityorwithintheorganisation? !"Arevariedandexcitingprogramsplanned tostimulategrowthandclubdevelopment? !"Aresponsorsofnewmembersrecognised? !"DoestheCluborganiseregularmembership buildingprograms? MembershipStrength RecogniseAchievements FirstImpressions NewMemberOrientation FellowshipandVariety ToastmastersClubQualityAudit The36ServiceStandardsaClubneedstomeetinordertoconductQualityMeetingsandtofulfillit’smission (BasedontheToastmastersMomentsofTruthmodule) QualityClubAudit
  8. 8. This session looks at three areas of club performance. We have called them the: ‘Three Pillars of Success’. They are not the only pillars that hold a club together, but if not considered by clubs they can effect the overall functioning and wellbeing of a club. PROCESSING NEW MEMBERS: THE LANCE MILLER MODEL ! 2011 Advanced Club Leadership Training! 8 Club Leadership Skills: Three pillars of a successful club ! THE 3 PILLARS OF SUCCESS Pillar 1:! _____________________ Pillar 2:! _____________________ Pillar 3:! _____________________! VISITOR MEMBER PRESIDENT
  9. 9. Club Leadership Skills Three pillars of a successful club 2011 Advanced Club Leadership Training! 9 Meetings withZing ThankyouforusingtheevaluationversionofBuzan'siMindMap MEETINGSWITHZING
  10. 10. NOTES: In your club executive officer groups discuss what opportunities exist for clubs to enhance their abilities in each of the three pillars for success. Share current successes or challenges. Due to timing constraints you may not have time to discuss all of the pillars. Before the meeting During the meeting After the meeting Between meetings Club Leadership Skills Three pillars of a successful club 10! 2011 Advanced Club Leadership Training ACTIVITY: My officer role:____________________________
  11. 11. This session looks at the generation gap and ways in which we can better attract new members as well as retain and motivate current members. ! 2011 Advanced Club Leadership Training! 11 Communication across Generations: Silents about 1925-1945 Age: 66 to 86 Grew up during Great Depression and WWII Modern medicine = second middle age Traits Better mediators than leaders and decisions makers Loyal Lower skilled Church and civic oriented Highest % of volunteers Adaptive Skilled to help others Budding entrepreneurs Affluent retirees Life-long learners Respects authority Whatʼs important! Need to feel they are in the prime of their life Recognition of service Systems with structure To help others A sense of connectedness beyond family Activities Easily digestable Non-confrontational Non-controversial Convenient Accessable Simplicity Ease of use Service and support How to communicate to them They respect the opinion of others TestimonalsPersonal Endosements Experts Heros Face-to-face or written Not compelled to be part of information age Although some are proud Cyber Citizens A generation of readers Direct mail Narrative Emotional themes Donʼt write like an Engineer Summary form is best Donʼt like to be rushedNo ʻAct Nowʼ statements Language Inclusive ʻWeʼ and ʻusʼ Builds trust Formal Motivational messages That features respect “Your experience is respected here” “Your perseverance is valued” “You earned it” Communicating and motivating across the generations The Silent Generation
  12. 12. Communicating and motivating across the generations 12! 2011 Advanced Club Leadership Training Communication acrossGenerations: Boomers about 1946-1961/4 Age:47/50to65 Grewupduringtimeofgreat socialchange Mostpopulousgeneration Traits Wanttousetimewisely Attractedto thingsthatmake lifeeasier Lesstraditional ʻMeGenerationʼ=entitledto agoodlife Autonomyiskey Wanttodothingsby themselves Wanttobeanindividual Workethic Teambasedapproach Donʼtlike commandand controlstyle Donʼt appreciaterule forthesakeof havingrules Willchallenge thesystem Willavoidproblems; butwillfightforacause Whatʼsimportant Sharetheirperceptionsofgoodwithothers Haveasenseofpurposeandfulfilment TheirrighttodotheirownthingWanttobeinchargeoftheirdecisions Liketoviewthemselvesasnonconformists Somewillfeeltheneedtobepartoftheinformationsociety Externallymotivated Appearancesandpossessionscount Publicrecognitioncanbeimportant Personalgratification Likequickfixes Programsrequiringlittle changeinhabits Howto communicate tothem Information presentedas Categories Options Data Shouldbesimplified Donotoverload Willwantquestions tobeanswered thoroughly Maypressfordetails Motivationalmessages Catertotheirneedto formtheirownpath Shouldtarget personal gratification “Youʼreimportanttoour success” “Yourcontributionisunique andimportanttous” “Weneedyou” Shouldtieto: Health Wellness Familyvalues Face-to-faceandelectronic Bodylanguageisimportant Wordofmouthimportant Fromtrustedadvisors Fromfriends Socialgatheringsand seminarsworkwell Internetbecomingpopular withthisgroup email Directmail Language Openand direct Offeroptionsthat demonstrate flexibility TheBabyBoomers
  13. 13. Communicating and motivating across the generations 2011 Advanced Club Leadership Training! 13 Communication across Generations:Xers about 1965-1982 Age:29to46 Grewupduringtimesof greattechnologicalchange Nothingispermanent Hithardbydownsizing Traits Timepoor Everythingneedstohavemeaning Cautiouswiththeircommitments Strivingtobalance Work Family Personallife Highcivic/lowchurchinvolvement Lesstradtional Embracerisk Skepticalofauthority Abletotakeon newchallenges Savvy Enthusiasticallyready Usedtoalot ofstimuli Require Challengingenvironments Individualgrowthand development Projectsthatstimulatethem Ultimatemultitaskers Workethic Hardworking Planners Notteamplayers Attractedtoleadershiproles Selfreliant Whatʼsimportant Flexibility Needtobeaskedfortheirfeedback Toknowthatchoicesarefundamentally soundandpractical Empowermentthroughinformation Participatinginworthycauses Excitment Beinginvolved PrefershorttermcommittmentsQuickfixesMoretimeforfun Opportunityforgrowth Howtocommunicateto them Information Plentyofit Regular&oftenNeedtobekeptintheloop Immediate Honestandstraightforward emailandinternet Primarycommunicationmedium Multimedia face-to-face shortsoundbitesarebest Word-of-mouthfrompeers Socialevents Language Informal Speaktheirlanguage Frank Fun Skepticalofmodernadvertising Motivational messages Drop pretensions andspeaksin anon- threatening way “Youʼredifferent,werespect that” “Therearenotalotofrules here” “Thisisnotaformal establishment" “Doityourway” Generation‘X’
  14. 14. Communicating and motivating across the generations 14! 2011 Advanced Club Leadership Training Communicationacross Generations:YGen akaMillennials about 1981-1997 Age:14to28 WatchedtheGulfwaronTV Bornintothetechnological society ʻClickandGo”generation EverybodyhasFacebook Changeisnormalandvisual Traits HighlyentrepreneurialʻCandoʼattitude Technologicallysavvy Believeinsocialmedia Internetistheirplayground Highcivic/lowchurch Workethic Donʼtbelieveinbosses Attractedtoorganisationswhosemissionsspeakto apurposegreaterthanthebottomline Teamplayers RecogniseproblemsWantstofixthem Seeksandfinds solutions Believethateducationis criticaltoadvancement PlanningLife-longlearning experinces Goalorientated Highlymotivatedtowardtheir perceptionsofsuccess MostethicallydiverseMostarecolour/raceblind Pessimisticabouttheperformanceofgovernment leaders,lawmakers,andmedia Familyoreiented Admiretheirparents TrustGrandparentsmore! Highlycreative Welleducated Whatʼsimportant Wantsystematicfeedback- asithappens Requirepositive reinforcementataccelerated rates Wantmoreinputintothe thingstheyparticipatein (contribution) CravechallengeWillfindafasterway Howtocommunicate emailandvoicemailwork bestasprimarytool Visualbesttomotivatethem Motivationalmessages “Youʼllbeworkingwithother bright,creativepeople” “Youandyourteamcanmake thisinitiativeasuccess” Respondwelltoracialandethicdiversityin advertising email,voicemail,internet,multimedia, grandparentsandparents Moveonʻfastforwardʼ Highself-esteem Langauage Thatpaintsvisualpictures Actionverbsthatchallenge Talkingdowntothemcausesresentment Generation‘Y’orMillennials
  15. 15. GENERATIONS ACTIVITY In small groups choose one generational group and discuss how you could apply the mind map information to 1) attract new members to your club, 2) maintain and motivate your current membership, 3) encourage existing members to take on executive roles within your club. It would be helpful to think about the following categories: medium, phrases / slogans / words, images, communication methods, programs, activities, or events you could offer etc. If time permits, repeat the exercise for another generational group. Is your approach to the second group different to the first? NOTES: Communicating and motivating across the generations 2011 Advanced Club Leadership Training! 15
  16. 16. My Decision Making Process _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Poor decisions come from: Insufficient gathering/review Inability to change course of action G R A D E ! 2011 Advanced Club Leadership Training! 16 Decision Making