8 Sure-Fire Ways to Manage Your Desktops


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One of the chief benefits of the cloud is the ability to eliminate much of IT's hassle in managing corporate desktops. By providing users with a browser-only interface to a variety of corporate applications like email, administrators can reduce at least some of their workload by not having to upgrade desktops with security patches, new versions of software, etc.

However, there are a number of excellent reasons to maintain the existing desktop infrastructure: the performance of these applications is often better, the users can keep working when the Internet is unavailable, and employees don't have to be retrained on new systems. Plus, even when cloud-based applications are used, IT must still manage desktop malware protection, USB security, Virtual Desktop Infrastructure (VDI), OS patches and other tasks.

What IT needs, then, is the ability to keep the desktop infrastructure in place, but to dramatically reduce the amount of time they spend configuring, patching, protecting and otherwise maintaining it.

Join us in this Webcast to learn key best practices for desktop management in any organization.

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8 Sure-Fire Ways to Manage Your Desktops

  1. 1. Eight Sure-Fire Ways to Manage Your Desktops More Efficiently Dial In: +1 (516) 453-0014 Access Code: 487-432-932 Or use your computer speakers Michael D. Osterman Nick Cavalancia Principal VP, Windows ManagementOsterman Research, Inc. ScriptLogic
  2. 2. About ScriptLogic• Founded in 2000• Focus on 4 key areas: • Desktop Management • Help Desk Management • Server Management • Active Directory Management• Customer Base • 30,800+ customers worldwide • From SMB to Fortune 100• Headquartered in Boca Raton, Florida• Subsidiary of Quest Software since 2007
  3. 3. About the Speakers Michael D. Osterman Michael is a Principal with Osterman Research. Osterman Research focuses on the web, messaging and collaboration industries. Its practice areas include archiving, security, encryption, content management, and more with a strong emphasis on primary research conducted with decision makers and influencers. Osterman Research was founded in 2001 and is based near Seattle, WA. Nick Cavalancia Nick Cavalancia, MCSE/MCT/MCNE/MCNI, is ScriptLogic’s VP of Windows Management where he assists in driving innovation and the evangelism of ScriptLogic solutions. He has over 17 years of enterprise IT experience and is an accomplished consultant, trainer, speaker, columnist and author. He has authored, co-authored and contributed to over a dozen books on Windows, Active Directory, Exchange and other Microsoft technologies.
  4. 4. Let’s Start With the Cloud • Q: What is one of the chief benefits of migrating to the cloud from IT’s perspective? • A: It eliminates much of IT’s burden of managing the desktop infrastructure. • Eliminating the desktop in favor of doing everything in the cloud simply makes IT’s life easier!©2011 Osterman Research, Inc.
  5. 5. However! • There are a number of important reasons to stay with the desktop infrastructure: • Performance, particularly for processor-intensive tasks, is often better • Users can keep working when the network is unavailable • Employees don’t need to be retrained • Even in a cloud-based environment, IT must still manage lots of desktop issues, including malware protection, USB security, VDI, OS patches, etc.©2011 Osterman Research, Inc.
  6. 6. What Will Benefit IT? Keeping the desktop infrastructure in place in order to benefit from not having to migrate users to a new paradigm. Having a way to significantly reduce the time and effort required to configure, patch, protect and otherwise maintain the desktop infrastructure.©2011 Osterman Research, Inc.
  7. 7. What IT Can Really Use 1. A way to do most of their work remotely  Diagnose and remediate problems  Maintain compliance with corporate configuration standards  Look for unauthorized software installs  Do all of this remotely without having to dispatch a technician 2. A way to reimage desktops easily  Reimaging is necessary at times, such as after malware infiltration has deleted data and the malware cannot be removed any other way  Reimaging needs to be granular so that users are provided only with those applications they are authorized to have on their desktop©2011 Osterman Research, Inc.
  8. 8. What IT Can Really Use (cont’d.) 3. A way to manage software licenses  Software licenses need to be managed in order to maintain compliance with licensing agreements  A failure to do so can be very expensive if the organization is caught 4. A way to patch computers quickly  Desktop computers need to be patched as soon as possible to maximize platform and network security  Out-of-date security software can have serious ramifications©2011 Osterman Research, Inc.
  9. 9. What IT Can Really Use (cont’d.) 5. A way to configure desktops easily  Registry settings  Printer settings  Other settings for various applications and network resources 6. A way to manage peripheral access  Copying data to a USB device can create compliance, data loss and other problems  Ingesting data from USB ports can create malware problems  USB ports must be managed©2011 Osterman Research, Inc.
  10. 10. What IT Can Really Use (cont’d.) 7. A way to manage desktops of any type  All desktops must be managed properly  Windows  Macs  Desktops running in terminal server mode or VDI mode©2011 Osterman Research, Inc.
  11. 11. Summary • Keeping the desktop infrastructure in place offers a number of advantages • However, IT needs a way to manage desktops more efficiently • IT should focus on managing desktops as remotely to the greatest extent possible©2011 Osterman Research, Inc.
  12. 12. Traditional Desktop Management• “Cramming” the OS • Meets org needs ONCE • Increases support & management costs• One size does NOT fit all!
  13. 13. Proactive Desktop Management• With a secure, consistent & functional desktop you: • Lower the need and cost to support issues • Reduce the need for “reimaging” • Know what’s on your clients • Allow what you want; Deny what you don’t
  14. 14. Desktop Authority• Client & Computer-based Management• Combines • Desktop Management • Login Scripts • Group Policies • Anti-Malware • Device Lockdown • Power Management
  15. 15. Demo – 4 Key Areas• Desktop Configuration• Desktop Management• Desktop Security• Desktop SupportDEMO!
  16. 16. More Information• 30 Day Evaluation www.scriptlogic.com/DA
  17. 17. More Information Osterman Research, Inc. +1 253 630 5839 info@ostermanresearch.com www.ostermanresearch.com www.ostermanresearch.com/blog Twitter: @mosterman
  18. 18. “SMB IT Simplified” www.scriptlogic.com/smbit • Real-world articles • Industry experts • Vendor-agnosticConnect with us and Win!