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Communities of Trust

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Session about cooperating as a team that i held at UX Camp Europe in Berlin and PO Camp in Frankfurt

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Communities of Trust

  1. 1. Communities of Trust – Was macht Teams erfolgreich? Hias Wrba, Frankfurt 2017
  2. 2. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 1
  3. 3. Communities of Trust UX Thinking UX Thinking ist ein Framework das menschzentriertes Arbeiten in agilen Umfeldern fördern soll. Es basiert auf: 4 Ideen Bricolage | Critical Thinking | Shared Understanding | Design Responsibility 4 (parallelen) Arbeitsphasen Mission | Vision | Ideation | Implementation 2 Referenzmodellen Sphären der Innovation | Aktivitätstheorie
  4. 4. Communities of Trust UX Thinking – 4 Ideen Bricolage Know, understand and constantly broaden your repertoire of methodologies and use your intuition to improvise with it. Don’t be afraid to break rules - but do it consciously. Critical Thinking Never stop asking questions and acknowledging assumptions. Remain curious and continue to challenge yourself and others. Shared Understanding Do your part to create an atmosphere of trust and psychological safety among those you work with and use this as a basis for creating a shared understanding of what you are trying to achieve and why. Design Responsibility Strive to achieve a truly human-centered design process and to create solutions that create value and approach all their users with the respect and the kindness they deserve.
  5. 5. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 2
  6. 6. Communities of Trust Project Aristotle • Combining the best people? • Introverts work better with other introverts? • Teams are more effective when everyone is friends away from work? NOPE NOPE NOPE WELL…
  7. 7. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 3
  8. 8. Communities of Trust The Agile Manifesto • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan
  9. 9. Communities of Trust Three levels structuring work Contracts Framework Agreements, Quotes, Statements of Work,... Processes & Tools Regular Meetings, Artifacts, Standards, Selection & Configuration of Tools,... Individuals & Interactions Communication, Feedback, Expertise, Discussions, Conflicts, Wishes, Hopes, Fears, Politics,...
  10. 10. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Regulation Increases perceived security Organizational Level
  11. 11. Communities of Trust Ausgangssituation und Herausforderung Seemed easy on paper...
  12. 12. Communities of Trust Cone of Uncertainty known known unknown unknown known known unknown known known unknown unknown unknown
  13. 13. Communities of Trust Cone of Uncertainty High Textuality High Textuality A lot of room for interpretation No room for interpretation Problem!
  14. 14. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Standardization Increases confidence Unit/Tribe Level
  15. 15. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Cooperation Increases trust Team Level
  16. 16. Communities of Trust Cone of Uncertainty But where could that work...
  17. 17. Communities of Trust Cone of UncertaintyCharles Darwin Competitive – „Survival of the fittest“ Malthusian – „Struggle for existance“ Gladiatorial – „Red in teeth and claw“
  18. 18. Communities of Trust Cone of UncertaintyTournament Species
  19. 19. Communities of Trust Cone of UncertaintyTournament SpeciesBertrand Russel All human activity is prompted by desires: • Acquisitiveness • Rivalery • Vanity • Love of Power
  20. 20. Communities of Trust Cone of UncertaintyPair-Bonding Species
  21. 21. Communities of Trust Cone of UncertaintyRichard Ryan & Edward L. Deci Three innard human needs: - Competence - Relatedness - Autonomy
  22. 22. Communities of Trust The prisoners dilemma C = Cooperate / D = Defect C D D C 1 + 1 2 + 2 0 + 3 3 + 0 C D
  23. 23. Trenches – Gunner Story Defecting in the cold war 2 + 2
  24. 24. Trenches – Gunner Story Cooperating across trenches 1 + 1
  25. 25. Kooperieren oder Defektieren? A Tit for Tat Be nice: cooperate, never be the first to defect. Be provocable: return defection for defection, cooperation for cooperation. Don't be envious: focus on maximizing your own 'score', as opposed to ensuring your score is higher than your 'partner's'. Don't try to be too clever: or, don't try to be tricky. (Quelle: Wikipedia) Robert Axelrod
  26. 26. Nichts Gutes – außer man tut es! Kooperation im Tierreich Reciprocal Altruism builds Communities of Trust
  27. 27. Communities of Trust Project Aristotle Evidence for a collective intelligence factor in the performance of groups Studie Carnegie Mel und MIT, Science 29, Oct. 2009 • Every member speaks in roughly the same proportion (moderated or not) • High social sensitivity of all members • A sense of confidence that the team will not embarrass, reject or punish someone for speaking up  Psychological Safety
  28. 28. Communities of Trust Project Aristotle
  29. 29. Communities of Trust Shared Understanding Less Problem
  30. 30. • Be nice – assume good intentions • Be provocable – stand your ground • Dont be envious – nobody has to win • Don‘t try to be too clever – no method is an end in itself Communities of Trust Tit-for-Tat in real life
  31. 31. Communities of Trust UX Thinking 4-tägige Forbildung • Zwei Blöcke 2018 (Mai & September) • Trainer Dr. Herbert A. Meyer & Hias Wrba • Zielgruppe Product Owner, Entwickler, UX, Mgmt. Community of Pratice • Aufbau einer Community rund um das Thema, um Austausch und Weiterentwicklung zu fördern
  32. 32. What are your experiences? Kontakt: hello@hiaswrba.net @screaminHias

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