Compliance with Social Media


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Stuart Crawford from Bulletproof InfoTech presented to Volunteer Red Deer on Social Media and Compliance. Stuart helped the attendees understand the risks of social media and how business and volunteer organizations can mitigate the risks associated with online social networking. For more information call Stuart at 403.340.1011.

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Compliance with Social Media

  1. 1. Social Media and Compliancy Is it possible? What are the risks? Stuart R. Crawford Bulletproof InfoTech 403.340.1011 [email_address]
  2. 2. The new world
  3. 3. Right and Wrong Takes A Whole New Meaning <ul><li>What are the risks today? </li></ul><ul><li>Are compliance officers embracing Social Media </li></ul><ul><ul><li>Social Media is here to stay, the platforms are here to stay </li></ul></ul><ul><ul><li>Data and Privacy protection </li></ul></ul><ul><ul><li>data leaks, data breaches or reputational damage </li></ul></ul>
  4. 4. What Is Really Private Online? <ul><li>How do online privacy regulations apply? </li></ul><ul><ul><li>Beyond the courts </li></ul></ul><ul><ul><li>Beyond the IT Pro </li></ul></ul><ul><li>How are privacy regulations interpreted? </li></ul><ul><ul><li>By staff </li></ul></ul><ul><ul><li>By managers </li></ul></ul><ul><ul><li>By executives </li></ul></ul><ul><ul><li>By shareholders </li></ul></ul>
  5. 5. What Do Business Owners Need To Be Aware Of? <ul><li>Government regulations </li></ul><ul><ul><li>PIPEDA </li></ul></ul><ul><ul><li>HIPAA </li></ul></ul><ul><ul><li>Privacy regulations </li></ul></ul><ul><li>Industry regulations </li></ul><ul><ul><li>EUB </li></ul></ul><ul><li>Securities regulations </li></ul><ul><ul><li>Sarbanes-Oxley </li></ul></ul><ul><li>How do these government and industry regulations impact the use of social media in today’s business? </li></ul>
  6. 6. But Really, What Can Happen? <ul><li>Can employees share private patient information online? </li></ul><ul><li>Can your staff email confidential information to a competitor? </li></ul><ul><li>Can your press release be leaked and impact share price? </li></ul><ul><li>Threats have always been here! </li></ul><ul><li>What is so different today? </li></ul><ul><li>Does Social Media really cause concern? </li></ul>
  7. 7. What Happens When They Go Here?
  8. 8. Don’t Most Of Our Employees Have These?
  9. 9. Can We Really Enforce Corporate Policy Outside The Office
  10. 10. How Does Business Enforce Compliancy Today? <ul><li>They block it! </li></ul><ul><li>Is this the correct move? </li></ul><ul><li>What do these actions cause? </li></ul><ul><li>Does it really stop the use? </li></ul>
  11. 11. What Can Business Really Do? <ul><li>Google Alerts </li></ul><ul><ul><li>Monitor anything in the public domain </li></ul></ul><ul><li>Have employees register </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><li>Social networking acceptable use policy </li></ul>
  12. 12. Does It Really Work? <ul><li>If someone wants to write about your business they will </li></ul><ul><ul><li>Mini-microsoft blog </li></ul></ul><ul><li>Enforcement may not work </li></ul><ul><li>Passive monitoring, auditing and sampling may work </li></ul><ul><li>How do you control your corporate identity? </li></ul>
  13. 13. What Next? <ul><li>Social Media is not going away </li></ul><ul><li>Business has faced these challenges in the past, but it wasn’t as easy </li></ul><ul><li>Electronic data is continuing to grow </li></ul><ul><li>Challenges around compliance will increase </li></ul>“ If you list your company's name or write about what you do, it affects the company.” Doug Cornelius compliance officer,
  14. 14. Your Acceptable Social Networking Use Policy <ul><li>All organizations must have a handbook with clear rules around social networking when the employee starts </li></ul><ul><li>Clear expectations </li></ul><ul><ul><li>Privacy </li></ul></ul><ul><ul><li>Confidential information </li></ul></ul><ul><ul><li>Trade secrets </li></ul></ul><ul><li>Sign off a must </li></ul>
  15. 15. Start Passive Monitoring Now <ul><li>Use Google Alerts </li></ul><ul><li>RSS feeds </li></ul><ul><li>Email subscriptions </li></ul><ul><li>Random searches </li></ul><ul><li>Auditing of employee blogs, facebook and twitter accounts </li></ul><ul><li>Encourage and welcome formal and informal discussions with social media </li></ul>
  16. 16. Something To Understand <ul><li>As Joe Rogan’s character on Newsradio once quite accurately quipped, </li></ul><ul><li>&quot;Dude, you can’t take something off the Internet.. that’s like trying to take pee out of a swimming pool.&quot; </li></ul><ul><li>Once your business data, IP, press releases, client information and other is out there, it is out there. </li></ul>
  17. 17. <ul><li>Q & A </li></ul>
  18. 18. <ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul>Questions