Delivering innovative services


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A description of new initiatives and services undertaken by West Lothian Library Service, including Blackburn Connected. Presented by Jeanette Castle at the CILIPS Centenary Conference Branch and Group Day which took place 5 Jun 2008.

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  • Colleagues, My purpose today is to update you on the progress of the service plan for library services 2004/2005, whilst at the same time, giving you just a flavour of what is happening in West Lothian Libraries today. I have prepared a pack which contains a copy of our service plan which will give you the detail, rather than the highlights in this presentation.
  • Delivering innovative services

    1. 1. DELIVERING INNOVATIVE SERVICES Jeanette Castle - Library Services Manager 5th June 2008
    2. 2. Service Aims We aim to provide for the learning, information, leisure and cultural requirements and fair and equal access to council and government information for people who live, work or have and interest in West Lothian.
    3. 3. 155 Years of Delivering <ul><li>Libraries for Reading </li></ul><ul><li>Libraries for Learning </li></ul><ul><li>Libraries for Information </li></ul><ul><li>Libraries for Families </li></ul><ul><li>Libraries for Children </li></ul><ul><li>Libraries for Life! </li></ul>
    4. 5. Blackburn Connected First Report Card <ul><li>Unique Service -integrated staff roles </li></ul><ul><li>Enquires increased by 38.4% </li></ul><ul><li>PC use increased by 57.8% </li></ul><ul><li>Issues increased by 1.2% </li></ul><ul><li>Outreach work to St John’s Hospital with advice and support to macmillan centre patients </li></ul>
    5. 6. Blackburn Connected Success <ul><li>Positive attitude to change </li></ul><ul><li>Exceptional Customer Care skills </li></ul><ul><li>Commitment to providing friendly efficient service </li></ul><ul><li>Team spirit which ensures mutual suppot </li></ul><ul><li>Ethos that “the customer is never in the wrong place” </li></ul>
    6. 7. Window to the World - Blackburn Connected
    7. 8. Blackburn Connected <ul><li>Feedback from customers </li></ul><ul><li>Targets Met </li></ul><ul><ul><li>71 Computer Taster Sessions </li></ul></ul><ul><ul><li>Adult Reading group set up </li></ul></ul><ul><ul><li>School Liaison </li></ul></ul><ul><ul><li>Reading Schemes </li></ul></ul>
    8. 10. Increase partnership working <ul><li>New models of delivery </li></ul><ul><ul><ul><li>Local History Library in the Civic Centre </li></ul></ul></ul><ul><ul><ul><li>Fauldhouse Partnership Centre </li></ul></ul></ul><ul><ul><ul><li>Bathgate Partnership Centre </li></ul></ul></ul><ul><ul><ul><li>Blackburn Library and Council Information Centre </li></ul></ul></ul><ul><ul><ul><li>New build Armadale Library within the Armadale Community Centre </li></ul></ul></ul><ul><ul><ul><li>New build Pumpherston and Uphall Station Community Library </li></ul></ul></ul>
    9. 11. Libraries are not made, they grow. Augustine Birrell
    10. 13. Carmondean Connected <ul><li>Creation of a dynamic information hub in the community - library, CIS and health. Extension of opening hours </li></ul><ul><li>Use of technology - self service issue, cash payment machine, video link booth. </li></ul><ul><li>Increase in pc numbers, coffee area, wifi area </li></ul><ul><li>Macmillan Cancer Information and Support Centre. </li></ul>
    11. 14. Fauldhouse Connected!
    12. 16. New Services <ul><li>Top 20 Fiction </li></ul><ul><li>Top 10 Non Fiction </li></ul><ul><li>Playaways </li></ul><ul><li>Overnight feature film DVD hire </li></ul><ul><li>Jute Bags </li></ul><ul><li>WiFi Hotspots </li></ul><ul><li>Podcasting </li></ul>
    13. 20. Building Online Library Services <ul><li>Online NETT Tutorials </li></ul><ul><li>Homework Help </li></ul><ul><li>Online joining, requests, renewals </li></ul><ul><li>Access to Newspapers and Magazines </li></ul><ul><li>Learn Languages </li></ul><ul><li>Watch Streaming Video </li></ul><ul><li>Listen to Podcasts </li></ul>
    14. 21. NETT PROJECT <ul><li>Training sessions in the library and online </li></ul><ul><li>Blogging, Music, Picasa, Flickr, Bebo, Facebook, Myspace, Cookies, Security </li></ul>
    15. 22. NETT PROJECT <ul><li>NETT PROJECT TRAINING PROGRAMME </li></ul><ul><li>The aim of this training programme is to equip both staff and the public with </li></ul><ul><li>Knowledge and understanding of what new technology is available and what benefits it can bring </li></ul><ul><li>Understanding of how to use the new technology to best advantage </li></ul><ul><li>An ability to keep up with the generation who have been brought up with new technologies </li></ul>
    16. 25. Building Library Services Online <ul><li>Enjoy Tumblebooks , eBooks for Children and eBooks for Adults </li></ul><ul><li>Online Fee Payment </li></ul><ul><li>Online sign up for classes </li></ul><ul><li>Downloadable Talking Books </li></ul><ul><li>RSS Feeds </li></ul><ul><li>Receive Library Information </li></ul>
    17. 26. Young Writer 2008 <ul><li>Children centred event </li></ul><ul><li>Presented by Children again this year </li></ul><ul><li>Advanced Higher English students judging </li></ul><ul><li>20th June 2008 </li></ul><ul><li>Official signing of twinning agreement with Grapevine, Texas </li></ul>
    18. 28. Why do people come to West Lothian Libraries? <ul><li>Comfortable and non threatening places </li></ul><ul><li>Knowledgeable and helpful staff </li></ul><ul><li>Free Services ( except dvd, cd and video lending) </li></ul><ul><li>Reminiscence Sessions </li></ul><ul><li>Buddy Scheme </li></ul><ul><li>Extensive Resources </li></ul><ul><li>eGovernment </li></ul>
    19. 30. Be a little careful about your library. Do you foresee what you will do with it? Very little to be sure. But the real question is, What it will do with you? You will come here and get books that will open your eyes, and your ears, and your curiosity, and turn you inside out or outside in. Ralph Waldo Emerson
    20. 31. Contact Us <ul><li>Library Headquarters </li></ul><ul><li>Connolly House </li></ul><ul><li>Hopefield Road </li></ul><ul><li>BLACKBURN </li></ul><ul><li>EH47 7HZ </li></ul><ul><li>Tel. 01506 776336 </li></ul><ul><li>[email_address] </li></ul><ul><li> /libraries </li></ul>