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Building Edinburgh's 21st Century Libraries


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Building Edinburgh's 21st Century Libraries. Liz McGettigan.Twin Cities Conference: Innovation into Practise- New Service Concepts, Helsinki and Turku, Finland, 13-16 May 2009

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Building Edinburgh's 21st Century Libraries

  1. 1. Building Edinburgh’s 21 st Century Libraries a self evaluation and improvement model Liz McGettigan Head of Library and Information Services Edinburgh City
  2. 2. External trends A much more networked world Much more bandwidth Many more devices Much more digitised content More hunger for knowledge More demand for learning More competition for time
  3. 3. Library trends Total cost driven downwards – via more automation More digital content and alternatives Many more digital natives Faster, more relevant, more timely, more personal, Customer interaction, adding and amending, suggesting content. Users serving themselves anywhere, anytime Universally searchable library
  4. 4. Edinburgh City Libraries <ul><li>George Washington Browne </li></ul><ul><li>25 Community Libraries </li></ul><ul><li>5 Mobile Libraries </li></ul><ul><li>Prison Library </li></ul><ul><li>Information services </li></ul><ul><li>ICT and leaning services </li></ul><ul><li>Interpretation and translation services </li></ul><ul><li>Hospitals </li></ul><ul><li>Care homes </li></ul><ul><li>Housebound </li></ul><ul><li>2.7 million visits </li></ul><ul><li>2.9 million issues </li></ul>
  5. 5. Priorities <ul><li>Demonstrating impact </li></ul><ul><li>Engaged public libraries </li></ul><ul><li>Catalysts for regeneration </li></ul><ul><li>Staff - the future of Edinburgh’s success. </li></ul><ul><li>Customer satisfaction, learning and culture, quality of life, exceeding communities expectations. </li></ul><ul><li>Modernisation, service and process improvement and reengineering. </li></ul><ul><li>Shared and flexible staffing and building resources. </li></ul><ul><li>High quality electronic resources / virtual library. </li></ul><ul><li>National and local partnership. </li></ul>
  6. 6. … and <ul><li>Inclusion </li></ul><ul><li>Health and wellbeing </li></ul><ul><li>A sense of place </li></ul><ul><li>A learning city </li></ul><ul><li>A major contribution to cultural life of the city </li></ul>
  7. 7. Increased service demands require quality management and new approaches… ECLIS is improving rapidly in all of these areas and here’s how
  8. 8. Access to information Participation Meeting readers’ and learners’ needs Organisation and use of resources and space Leadership, Ethos and values
  10. 10. Virtual library <ul><li>Future proofing </li></ul><ul><li>One –stop self serve </li></ul><ul><li>New website </li></ul><ul><li>New catalogue </li></ul><ul><li>New community Information </li></ul><ul><li>Capital collections </li></ul><ul><li>Enquire </li></ul><ul><li>Ask Scotland </li></ul><ul><li>Text and e-newsletters </li></ul><ul><li>Text predues </li></ul><ul><li>Plasma screens </li></ul><ul><li>Blogs Wikis, Facebook </li></ul><ul><li>Interactive desks </li></ul>
  11. 17. Personal and community participation COMMUNITY HUBS SOCIAL CAPITAL COHESION
  12. 18. Tailored community services <ul><li>Promoting social justice civic engagement and democracy </li></ul><ul><li>Minimising exclusion </li></ul><ul><li>Early intervention </li></ul><ul><li>Improvements to our online offer - the library catalogue, community information and website </li></ul><ul><li>Promoting access to Scotland’s cultural heritage </li></ul><ul><li>More new items on the shelves faster </li></ul><ul><li>Increased Library involvement in community events/activities and partnerships </li></ul>
  13. 19. Cultural life <ul><li>City of literature </li></ul><ul><li>Partners in the Festival </li></ul><ul><li>Book festival </li></ul><ul><li>An international role </li></ul><ul><li>Local culture </li></ul><ul><li>Community cohesion </li></ul>
  14. 20. Organisation and use of resources BUILDINGS BUDGETS MARKETING AND PROMOTION
  15. 21. Technology <ul><li>Freeing up staff </li></ul><ul><li>Booking system </li></ul><ul><li>Self issue and return RFID </li></ul><ul><li>Plasma screens </li></ul><ul><li>E-books </li></ul><ul><li>New look catalogue and community information </li></ul><ul><li>Interactive desks </li></ul><ul><li>Payment kiosks </li></ul>
  16. 22. Buildings and impact <ul><li>WOW factor </li></ul><ul><li>exuding energy, encouraging learning and creativity </li></ul><ul><li>Zoning </li></ul><ul><li>Multi functional Flexible spaces </li></ul><ul><li>4 new libraries 5 refubishments </li></ul><ul><li>Outcomes </li></ul><ul><li>Pride and ownership </li></ul><ul><li>Translates as an investment in communities and individuals </li></ul><ul><li>Impact on staff mentality </li></ul>
  17. 23. Buildings and access <ul><li>Extending our weekend opening Saturdays and Sundays from 6 - 10 </li></ul><ul><li>Attractive modern buildings </li></ul><ul><li>Comfortable stylish spaces to read, learn, study and relax </li></ul><ul><li>Self service </li></ul><ul><li>Stylish teen sections, Fun children’s areas </li></ul><ul><li>Sense of place and local heritage sections </li></ul><ul><li>Music and DVDs sound stations </li></ul><ul><li>Bookshop style displays and furnishings </li></ul><ul><li>a large number of computer workstations </li></ul><ul><li>Community and business meeting rooms </li></ul>
  18. 24. George Washington Browne <ul><li>The Vision </li></ul><ul><li>Part of the city’s undoubted strengths as an iconic national capital of international standing </li></ul><ul><li>World class destination </li></ul><ul><li>World class Collections - The Edinburgh story in the Edinburgh room </li></ul><ul><li>Capital collections </li></ul><ul><li>Alive with technology </li></ul><ul><li>Welcoming, beautiful, regenerated </li></ul><ul><li>Income generating </li></ul><ul><li>Funding cocktail </li></ul>
  19. 25. Meeting readers’ needs MILLION ITEMS EVENTS CITY OF LITERATURE
  20. 27. Marketing and promotion <ul><li>Marketing plan </li></ul><ul><li>Brand design manual </li></ul><ul><li>Signage </li></ul><ul><li>Client segmentation </li></ul><ul><li>A full range of programming for adults and children </li></ul><ul><li>User surveys </li></ul><ul><li>Text and e-newsletters </li></ul><ul><li>Text predues </li></ul><ul><li>Plasma screens </li></ul><ul><li>Blogs Wikis, Facebook </li></ul>
  21. 28. Learners’ experiences CITY WIDE SELF FUNDING EMPLOYABILITY
  22. 29. Learning <ul><li>A free self funding learning service </li></ul><ul><li>Literacy, numeracy, ICT and health literacies </li></ul><ul><li>Family learning </li></ul><ul><li>ESOL </li></ul><ul><li>Family history </li></ul><ul><li>Parenting </li></ul><ul><li>CV workshops </li></ul><ul><li>Small business ECDL </li></ul><ul><li>DDA accessible ICT </li></ul>
  24. 31. Older people <ul><li>Digital inclusion </li></ul><ul><li>Active lives </li></ul><ul><li>Sense of place </li></ul><ul><li>Volunteers/ Buddies </li></ul><ul><li>Inter generational events </li></ul><ul><li>Books to go </li></ul><ul><li>Reading groups </li></ul><ul><li>Electronic housebound services </li></ul><ul><li>ICT in residential homes </li></ul>
  25. 32. … and staff <ul><li>Engaged and enthusiastic </li></ul><ul><li>with expertise in many areas of community life and business </li></ul><ul><li>Home grown staff and volunteers </li></ul><ul><li>Delivering special services for people with disabilities or language problems </li></ul><ul><li>Described by customers as friendly, professional, warm, courteous, welcoming and helpful </li></ul><ul><li>‘ meeters and greeters’ </li></ul><ul><li>Round pegs in round holes </li></ul>
  26. 33. Health <ul><li>Key focus </li></ul><ul><li>Health literacy </li></ul><ul><li>Bibliotherapy </li></ul><ul><li>Health hubs across the city </li></ul><ul><li>Partnerships </li></ul>
  27. 34. Children <ul><li>Early intervention </li></ul><ul><li>Every child a member </li></ul><ul><li>Bounce and Tickle </li></ul><ul><li>Count me in </li></ul><ul><li>School and nursery visits </li></ul><ul><li>Teacher in the library 3-6 </li></ul><ul><li>Programme of events and storytimes </li></ul><ul><li>Summer activities programmes </li></ul><ul><li>Parenting collections and classes </li></ul><ul><li>Online homework helper </li></ul><ul><li>School Project collections </li></ul><ul><li>One library card school and public </li></ul><ul><li>Dyslexia support </li></ul><ul><li>Safe use of the internet </li></ul>
  28. 35. Places they love to visit and learn Bright colourful stimulating creativity
  29. 36. Young people <ul><li>A voice in designing and running their own space, </li></ul><ul><li>Opportunities to display their abilities and win the respect of peers and adults </li></ul><ul><li>Leadership Assistants </li></ul><ul><li>Opportunities to learn film, video, computer and animation skills – Music studio </li></ul><ul><li>Local history films </li></ul><ul><li>WIIs </li></ul><ul><li>Volunteering opportunities </li></ul>
  32. 39. Standards <ul><li>Quality and excellence across </li></ul><ul><li>the board </li></ul><ul><li>Tesco model </li></ul><ul><li>Superstore </li></ul><ul><li>Metro </li></ul><ul><li>Express </li></ul><ul><li>Online </li></ul><ul><li>PLQIM </li></ul><ul><li>Customer Service Excellence </li></ul><ul><li>Community consultation and satisfaction </li></ul>
  33. 40. Thank you for listening