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DirectScot

An overview of the prototype for DirectScot - Scotland's public services portal. Early findings from the DirectScot consultation.

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DirectScot

  1. 1. a brief guide to...
  2. 2. a simple place to start...
  3. 3. hello, are you local?
  4. 4. the power of suggestion...
  5. 5. write well, write less...
  6. 6. access to all UK national services...
  7. 7. access to all* local services...
  8. 8. building relationships...
  9. 9. putting Scotland first...
  10. 10. gentle persuasion...
  11. 11. creatively meeting our commitments...
  12. 12. business? health? a platform for more...
  13. 13. rationalise, simplify and cut costs...
  14. 14. designing for many devices... responsive design...
  15. 15. a technology of interchangeable parts... Hosting– Amazon cloud services Crawling– Nutch (open source) Search–Solr, Lucene (open source) Data store– Sharepoint Front end– Custom .Net app No part is so important it cant be unplugged and replaced...
  16. 16. building on common standards... SNL, SSL Search, keyword and synonym expansion UK National Gov taxonomy and IA Directgov API GDS content types services, quick answers, guides, benefits and creditswe aim to avoid reinventing wheels...
  17. 17. recapping on why...Simplifying the experience of government – hundreds ofconfusing government websites, understand one - understand allPutting users first–focus on the task, cutting out small printSeeing the wood and the trees – comprehensive andauthoritative view of all servicesGiving users a voice – engaging them in service delivery,llistening and learningReducing cost – £10.5m annual spendEstablishing a platform to build on – future platforms forbusiness, health, new taxes...
  18. 18. consultation, starting the debate...
  19. 19. and the survey said - a good start so far...
  20. 20. quantitative results - the hard facts... 205 responses 57 organisations (80% in favour) Half of all local authorities responded Health 77%, wider public sector 78% Continuity bar 62% User accounts 55% Greater user engagement 55% Facts-only news 78%
  21. 21. qualitative results - great comments..“whats the point of portal to a portal”“start small and act quickly” “disappointed, still too English” “looks good, clean and efficient”
  22. 22. next steps..Full analysis of consultationDigital Public Services Strategy (Spring)Governance model for the public sectorImplementation Road Map (May)

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