SCONUL ConferenceWorkshopStudents co-designingpersonalised library services20th June 2013Keren Mills and Anne GamblesOpen ...
Workshop outline14:00 Introduction - Why personalisation? Overview of projectgenesis, methodology and results so far14:10 ...
BackgroundMiltonKeynes
Aims
Methods1. Survey to 201 students (68% completed)2. Focus groups (11 students)3. Prototype 3 tools in 20134. Test tools wit...
Survey05101520251 2 3 1 2 7 8 2 3 8 1 2 8 1 2 3 8 1 2 3 8 1 2 3ArtsBusiness and LawFELS HSCMaths, Computing & TechnologySc...
Do you find these personaltouches useful?5177740020406080100
0% 10%20%30%40%50%60%70%80%90%100%Course/Module Im studying nowCourses/Modules Ive studied previouslyNumber of courses/mod...
11912449325813108689352342970 20 40 60 80 100 120 140My nameWhich course/module Im studyingWhether Im a new student or an ...
ONLINE FOCUS GROUPS2 in March, total of 11 participantsFaculty L1 L2 L3 PG TotalArts 1 1 2Business &Law1 1FELS 1 1 2HSC 1 ...
Poll: What do you find most challenging[about using the Library]?Challenge 14 Mar 19 Mar TotalFindinginformation4 votes 3 ...
Activity 1• What do you value about personalisation?• In groups assess personalised services from retail sitesand how they...
Tools to be developed Surveyparticipantsin favourFG DevelopmentperiodRecommendations* - new ebooks or articles that are re...
Is engaging students in innovation the keyto using technology to improve thestudent experience?JISC and its co-design part...
Activity 2• Students as co-designers• Develop a plan for involving your students in designingpersonalised services for you...
Anne Gambles (Project Manager):Anne.Gambles@open.ac.uk | @annegamblesKeren Mills: (Project officer):Keren.Mills@open.ac.uk...
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Keren Mills and Anne Gambles - Students co-designing personlised library services

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SCONUL Conference 20-21 June 2013, Dublin
Workshop - Students co-designing personalised library services, with Keren Mills, Digital Services Projects Manager and Anne Gambles, Digital Services Development Officer, Open University Library

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Keren Mills and Anne Gambles - Students co-designing personlised library services

  1. 1. SCONUL ConferenceWorkshopStudents co-designingpersonalised library services20th June 2013Keren Mills and Anne GamblesOpen University Library Services
  2. 2. Workshop outline14:00 Introduction - Why personalisation? Overview of projectgenesis, methodology and results so far14:10 Activity – What do you value about personalisation? Ingroups assess personalised services from retail sites and how theymight translate into library services.14:30 Discussion – what did we conclude from the activity?14:40 Activity – Students as co-designers: develop a plan forinvolving your students in designing personalised services for yourlibrary.14:50 Discussion - Share co-design methods15:00 End
  3. 3. BackgroundMiltonKeynes
  4. 4. Aims
  5. 5. Methods1. Survey to 201 students (68% completed)2. Focus groups (11 students)3. Prototype 3 tools in 20134. Test tools with students5. Prototype further tools in 2013-2014
  6. 6. Survey05101520251 2 3 1 2 7 8 2 3 8 1 2 8 1 2 3 8 1 2 3 8 1 2 3ArtsBusiness and LawFELS HSCMaths, Computing & TechnologyScienceSocial Sciences201 students were invited byemail to take the survey. 68%completed it.
  7. 7. Do you find these personaltouches useful?5177740020406080100
  8. 8. 0% 10%20%30%40%50%60%70%80%90%100%Course/Module Im studying nowCourses/Modules Ive studied previouslyNumber of courses/modules studiedpreviouslyStudy skills tutorials Ive completedSearch terms Ive used to search thelibrary previouslyBooks, articles or other information Iveaccessed through the library previouslyWould you object to Library Services usinginformation the Open University already holdsabout you?Not applicable Strongly objectSomewhat object Dont object
  9. 9. 11912449325813108689352342970 20 40 60 80 100 120 140My nameWhich course/module Im studyingWhether Im a new student or an old handWhat my registered disability isMy preferences for contacting the university (telephone, email or webchat)I dont expect it to know anything about meOtherWhen you visit an Open University website, whatdo you expect it to know about you?Number of respondents Percentage of respondants
  10. 10. ONLINE FOCUS GROUPS2 in March, total of 11 participantsFaculty L1 L2 L3 PG TotalArts 1 1 2Business &Law1 1FELS 1 1 2HSC 1 1MCT 1 1Science 2 2Social Sciences 1 1 2Total 1 5 4 1 11
  11. 11. Poll: What do you find most challenging[about using the Library]?Challenge 14 Mar 19 Mar TotalFindinginformation4 votes 3 votes 7Keeping track 1 vote 1 vote 2Referencing 0 votes 2 votes 2
  12. 12. Activity 1• What do you value about personalisation?• In groups assess personalised services from retail sitesand how they might translate into library services.
  13. 13. Tools to be developed Surveyparticipantsin favourFG DevelopmentperiodRecommendations* - new ebooks or articles that are related toitems you’ve viewed previously.95% 1 2013-2014Your favourites* - journals, authors and ebooks you’vebookmarked, which allow you to return quickly to the most recentissue of the journal, return to the ebook or see all works by theauthor.95% 1 Q4 2012-2013Your recent items* - a list of full text articles, ebooks and otheritems you’ve viewed.93% 1 Q4 2012-2013Skills for you - recommendations for skill building activities andonline training sessions, based on what you’re studying, what stageof study you’re at and which skills resources you’ve already used.93% 2 2013-2014Recommended for your course/module - selected resourceschosen by Librarians.93% 2 Q4 2012-2013My References - save references for books/articles you’ve read andwill want to reference in your assignments.92% Already existsMy course resources - list of resources from your module/course. 92% Exists on modulewebsite – needsintegrationYour recent search items - a list of search terms you’ve used forsearching library resources.89% 2013-2014Read later - bookmark search results you want to come back tolater.85% Incorporate withFavouritesLibrary users who viewed this item also viewed… 83% 2013-2014* Library shelf - where the student can place items of any source or type that they can quickly refer
  14. 14. Is engaging students in innovation the keyto using technology to improve thestudent experience?JISC and its co-design partners RLUK,RUGIT, SCONUL and UCISA havedesigned a project to explore this questionStudents submit ideasSuccessful teams deliverideasA showcase event is heldfor universities who maybe interested in using theideas. Limited funding isavailable to supportuniversities in embeddingthe ideasLessons learned reportMilestonesJunSepOct/NovDec
  15. 15. Activity 2• Students as co-designers• Develop a plan for involving your students in designingpersonalised services for your library.
  16. 16. Anne Gambles (Project Manager):Anne.Gambles@open.ac.uk | @annegamblesKeren Mills: (Project officer):Keren.Mills@open.ac.uk | @miryaBlog: http://www.open.ac.uk/library/new-tools/new-tools-news

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