This presentation is about Instant Video Expert. A capability of Soltrite.
Here is what we do, summed up in one slide.
Moving from left to right... The kiosk, digital sign, or tablet… is connected to the internet. The customer requests to speak live with an expert. Instant Video Expert routs the request to the best qualified expert. The expert establishes an HD video connection with the customer standing in front of the kiosk.
First, let’s take a look at the kiosk device. We can run on most hardware platforms available today.
What about software integration? Essentially there isn’t any integration work. Using the kiosk software you already use, just place the request for help button, (like the blue one) where you want them in the application.
Then put a specific link behind the button that we provide to you. We do the rest.
Now, let’s put it all together. Thecorrect expert is contacted and an HD video connection is made. That expert knows where the customer is in the application and even what kiosk the customer is standing in front of. So the expert could say something like, “I see you are standing on first floor in the west end of the mall of america. What you are looking for is just down the hall 100 yards on the right.
Give your customers an amazing experience. They will buy more and come back knowing that a live video expert is always there to help.
Silence. No words needed.
Instant video expert short version v3 with audio
Connect the customer standingin front of a Kiosk/Digital Sign + A live expert in HD Video Quality
Instant Video Expert does the routing Agents can be anywhere