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Regional ICT Strategy


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A presentation to the ChangeUp Coordinators from the south eats of England, proposing astrategy for developing ICT support servicesfor frontline organisaton from across the region
Presented in London on 2 April 2008 by Mark Walker, Regional ICT Champion

Published in: Economy & Finance, Sports
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Regional ICT Strategy

  1. 1. ICT Strategy for south east Mark Walker, SCIP Regional ICT Champion, South East England
  2. 2. Regional ICT Strategy for VCS in South East England <ul><li>Where are we now? </li></ul><ul><li>Where do we want to go? </li></ul><ul><li>How will we get there? </li></ul><ul><li>ICT for Development Workers </li></ul><ul><li>ICT Health Checks </li></ul>
  3. 3. Where are we now? <ul><li>Regional cross-sector partnership </li></ul><ul><ul><li>No strategy </li></ul></ul><ul><li>Sub-regional: ChangeUp Consortia </li></ul><ul><ul><li>Not a strategic priority </li></ul></ul><ul><ul><li>Some activity in meeting their own needs </li></ul></ul><ul><ul><ul><li>Common databases, common websites </li></ul></ul></ul><ul><ul><li>Less activity in delivery to frontline </li></ul></ul><ul><ul><ul><li>Social enterprise, shared websites systems, training </li></ul></ul></ul>
  4. 4. Current activity: consortia <ul><li>Shared database project – Surrey, Medway, Bucks, Portsmouth </li></ul><ul><li>Shared website for all infrastructure orgs – Oxfordshire / Bucks / Kent / IoW / Portsmouth / East Sussex / Brighton & Hove / Milton Keynes </li></ul><ul><li>Portal for VCOs – Oxnet / Milton Keynes </li></ul><ul><li>Improved use of VCS website directory </li></ul><ul><li>Support for starting circuit rider/social enterprise project – Slough </li></ul><ul><li>Research into back office services - Kent </li></ul><ul><li>Conference about ICT in April – Southampton </li></ul><ul><li>Developed ICT project but it was sustainable - Southampton </li></ul><ul><li>Gathering evidence base – Portsmouth </li></ul><ul><li>No plan agreed yet/unsure </li></ul>
  5. 5. Current needs <ul><li>Technical Support </li></ul><ul><li>IT Training </li></ul><ul><li>Web Design </li></ul><ul><li>Databases </li></ul><ul><li>IT Planning and Strategy </li></ul>
  6. 6. Current suppliers <ul><li>Private Sector [45] </li></ul><ul><li>Voluntary sector/volunteers [26] </li></ul><ul><li>Social Enterprise [22] </li></ul><ul><li>UK Online [6] </li></ul><ul><li>FE / Adult Education [3] </li></ul><ul><ul><li>For training, not volunteers </li></ul></ul>
  7. 7. Current plans: consortia <ul><li>Ongoing project to deliver ICT Health Checks – Surrey </li></ul><ul><li>Support for starting circuit rider/social enterprise project - Slough </li></ul><ul><li>Improve use of website / portal / directory – Reading / Oxfordshire </li></ul><ul><li>A few vague ideas/uncertain – East Sussex / West Sussex </li></ul><ul><li>None - Bucks </li></ul><ul><li>Audit IT needs of infrastructure orgs and members – Milton Keynes </li></ul><ul><li>ICT Training </li></ul><ul><li>Want to support existing social enterprises - Portsmouth </li></ul><ul><li>Ongoing work developing back offices services inc ICT – Kent </li></ul><ul><li>Partnership approach to implementing IT solutions - Medway </li></ul><ul><li>Want to develop support for smaller groups – Brighton & Hove </li></ul><ul><li>Consultation about support services, not just ICT - Isle of Wight </li></ul>
  8. 8. Current plans: other info <ul><li>Net:gain funded by CB </li></ul><ul><li>Champion funded by CB </li></ul><ul><li>Social enterprises delivering ICT support </li></ul><ul><ul><li>Existing x 3 </li></ul></ul><ul><ul><li>Proposed in Slough + Milton Keynes </li></ul></ul><ul><li>BASIS projects Brighton & Hove + Surrey = training </li></ul>
  9. 9. Where do we want to go? <ul><li>Ensure voluntary and community sector organisations have access to trusted sources of ICT support and guidance at a ChangeUp consortia level </li></ul>
  10. 10. How will we get there? <ul><li>1. Work with what is already being done and who is already doing it </li></ul><ul><li>Focus on support for smaller groups </li></ul><ul><ul><li>Ie less than 3 staff and/or 3 – 10 staff </li></ul></ul><ul><li>Work with development workers </li></ul><ul><li>4. Work with suppliers - inc volunteering </li></ul><ul><li>Work with funders </li></ul><ul><li>Work with consortia </li></ul>
  11. 11. How will we get there? <ul><li>Networking and information-sharing </li></ul><ul><li>Training programme for development workers </li></ul><ul><li>Workshops and events inc suppliers </li></ul><ul><li>Support for social enterprise development </li></ul><ul><li>Develop model for programme of ICT Health Checks </li></ul><ul><ul><li>Regional ICT Champion leading implementation </li></ul></ul><ul><ul><li>Regional ICT Working Group - part of CSP </li></ul></ul><ul><ul><li>Consortia ICT plans - volunteering/procurement </li></ul></ul>
  12. 12. ICT for Development Workers Mark Walker, SCIP Regional ICT Champion, South East England
  13. 13. <ul><li>The Benefits of ICT </li></ul><ul><li>ICT Planning </li></ul><ul><li>Budgeting IT </li></ul><ul><li>Roles and Responsibilities </li></ul><ul><li>Where to Get Help </li></ul>
  14. 14. Potential benefits of ICT <ul><ul><li>Administration </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Information </li></ul></ul><ul><ul><li>Involvement </li></ul></ul><ul><ul><li>Engagement </li></ul></ul><ul><ul><li>Efficiency: Do things better </li></ul></ul><ul><ul><li>Effectiveness: Do better things </li></ul></ul>
  15. 15. Potential benefits of ICT <ul><li>Internally </li></ul><ul><ul><li>Effective communications and trust </li></ul></ul><ul><ul><li>Happy, productive staff & volunteers </li></ul></ul><ul><ul><li>Good quality, readily available information </li></ul></ul><ul><li>Externally </li></ul><ul><ul><li>Happy, well-served clients </li></ul></ul><ul><ul><li>More effective delivery </li></ul></ul><ul><ul><li>Increased likelihood of funding </li></ul></ul>
  16. 16. ICT Planning <ul><li>Good practice for all areas of work </li></ul><ul><li>Different methods </li></ul><ul><li>Where are we now? </li></ul><ul><ul><li>ICT Health Check </li></ul></ul><ul><ul><li>Not just about ICT </li></ul></ul><ul><li>Where are we going? </li></ul><ul><li>How can ICT help us get there? </li></ul>
  17. 17. ICT Planning <ul><li>Technology Trap </li></ul><ul><li>Resources </li></ul><ul><li>Leadership </li></ul><ul><li>Organisational Strategy </li></ul><ul><li>Expertise </li></ul>
  18. 18. Planning: Where are you now? <ul><li>Basic ICT Health Check </li></ul><ul><ul><li>Current use of ICT </li></ul></ul><ul><ul><li>Hardware and software and other IT equipment </li></ul></ul><ul><ul><li>Managing your ICT </li></ul></ul><ul><ul><li>Money and other resources </li></ul></ul><ul><ul><li>Skills, roles and responsibilities </li></ul></ul>
  19. 19. Budgeting: Total Cost of Ownership <ul><li>It’s not just a box </li></ul><ul><li>It’s like buying a car and not budgeting for petrol, an MOT and insurance </li></ul><ul><li>It’s not just technical expertise you need </li></ul>
  20. 20. Budgeting: What to include <ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><li>Installation </li></ul><ul><li>Maintenance </li></ul><ul><li>Backup </li></ul><ul><li>Consumables </li></ul><ul><li>Insurance </li></ul><ul><li>Broadband </li></ul><ul><li>Web hosting </li></ul><ul><li>Training </li></ul>
  21. 21. Where to get help <ul><li>What type of help do you need? </li></ul><ul><li>Who currently provides that help? </li></ul><ul><li>Where can you get more help? </li></ul><ul><li>What can you get for free? </li></ul><ul><li>What do you need to pay for? </li></ul>
  22. 22. Roles and Responsibilities <ul><li>Planning </li></ul><ul><li>Budgeting </li></ul><ul><li>Project Proposals </li></ul><ul><li>Fundraising </li></ul><ul><li>Project Management </li></ul><ul><li>Purchasing </li></ul><ul><li>Installation </li></ul><ul><li>Maintenance </li></ul><ul><li>Training </li></ul><ul><li>Review/evaluation </li></ul><ul><li>Legal Requirements </li></ul>
  23. 23. Types of help for groups <ul><li>Volunteers - one off projects + ongoing </li></ul><ul><li>Accidental Techies </li></ul><ul><li>IT Support Companies </li></ul><ul><li>Web Designers </li></ul><ul><li>Database Consultants </li></ul><ul><li>Circuit Riders </li></ul><ul><li>Net:gain Centres </li></ul><ul><li>UK Online Centres </li></ul>
  24. 24. Working with volunteers <ul><li>Need to think about job description and recruitment process </li></ul><ul><li>May have technical skills </li></ul><ul><li>May be administration eg data entry </li></ul><ul><li>What support and training do yu need to offer? </li></ul><ul><li>How do they link to staff? </li></ul><ul><li>Passwords and security issues </li></ul>
  25. 25. Who can help? <ul><li>ICT Hub: </li></ul><ul><ul><li>Knowledgebase - </li></ul></ul><ul><ul><li>Suppliers Directory, Publications </li></ul></ul><ul><li>IT 4 Communities: www. </li></ul><ul><li>Net:gain: </li></ul><ul><li>AbilityNet: </li></ul>
  26. 29. <ul><ul><li>Mark Walker </li></ul></ul><ul><ul><li>SCIP </li></ul></ul><ul><ul><li>01273 234049 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul>