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Learning in a digital world: trends & implications for learning professionals

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Keynote presentation, ZF Friedrichshafen, May 2nd, 2017

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Learning in a digital world: trends & implications for learning professionals

  1. 1. Learning in a digital World: trends and implications for Learning Professionals Friedrichshafen, 02.05.2017 Dr. Christoph Meier
  2. 2. What is scil? What are we doing? • Business Model • Strategy & Portfolio • Learning Culture & Change • Learning Design • Professional Development • Quality & Value 04.05.2017 © scil 2 Learning InnovationManagement Digital Transformation In Learning & Development
  3. 3. "Digital transformation can be understood as an organizational change process where digital technologies (such as big data analytics, sensor networks, cloud services) are used to radically change (1) how a company creates value, (2) how it interacts with its customers and business partners, and (3) how it competes in established and emerging markets." (Krcmar 2015) 04.05.2017 © scil 3 Image source: https://www.unbelievable-machine.com/blog/aktuelles-zur-wirtschaftslage-und-zum-stand-der-industrie-4-0/ What is digital transformation?
  4. 4. • Processes • Learning management (systems) • Talent management • Training marketing • User / usage orientation • Mobile learning • Video-based learning • Immersive learning environments • Smart products & services • Intelligent tutorial systems • Bots for learning • Linkedin Learning etc. Digital: Dimensions & examples 04.05.2017 © scil 4 User / usage orientation Processes Smart products & services
  5. 5. 04.05.2017 © scil 5 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon TRENDS IN (CORPORATE) LEARNING
  6. 6. 04.05.2017 © scil 6 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  7. 7. Microlearning defined 04.05.2017 © scil 7 "To me, microlearning has to be a small but complete learning experience." Watching a how-to video or looking up information in a checklist is NOT learning, it is performance support (a good thing in itself). Learning includes • the presentation / discussion of concepts and examples as well as • practice and • feedback on practice. Clark Quinn, http://blog.learnlets.com/2015/04/defining-microlearning/
  8. 8. Example: microlearning @ Prudential Source: M. Curry (2016): Redefining L&D: Microlearning & social learning at Prudential. ATD Conference 2016
  9. 9. Example: microlearning with mini-simulations to augment classroom learning Context • Training for medical specialists Elements • 3 hr. classroom session • Video cases • MC-questions – participants playing role of physician • Use of audience response technology • Push of micro learning objects • 1 object every two weeks • For 3 weeks • Short simulations (branching scenarios) 04.05.2017 © scil 9 Source: http://www.subscriptionlearning.com/2014/03/micro-learning-simulation-cases-to-augment-classroom-learning.html
  10. 10. Microlearning activities: orchestration & use Watch "how-to"-video Read case study Memorize with study cards Based on: Jochen Robes (2009): Microlearning & Microtraining. In: Wilbers (Hrsg.) Handbuch E-Learning, S. 14. Post & answer questions on a forum Take quizz Consult checklist Consult FAQ / help page Participate in 'lunch & learn' Listen to podcast Read blogpost
  11. 11. Beginner Competent Experienced Expert Microlearning activities: where does it fit? Read blogpost Listen to podcast Watch "how-to"-video Read case study Memorize with study cards "Give me orientation & show me how" "Help me do better" "Help me find relevant resources" "I will come up with my own solution" Based on: Jochen Robes (2009): Microlearning & Microtraining. In: Wilbers (Hrsg.) Handbuch E-Learning, S. 14. Post & answer questions on a forum Take quizz Consult checklist Consult FAQ / help page Participate in 'lunch & learn' Sweet spot for microlearning
  12. 12. 04.05.2017 © scil 12 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  13. 13. Video-based learning Why is video popular? • Increasing ease of production • Attractive for learners • Relevance o activities & procedures o different perspectives o authenticity & emotion Quality • Sound & image; fit; tempo; etc. "Illusion of knowing" Interactivity • Macro-level (chapters, links, etc.) • Micro-level (start, stop, slow, etc.) Personalization • No instructor / Instructor only / Instructor + content Prerequisites for success • Why this video? • What is my task? • Routines for interacting with video 04.05.2017 © scil 13 Further reading: https://www.scil- blog.ch/tel/2016/01/13/lernen- mit-video/ http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2577882 Demonstration Statement & feedback Authentic report Explanation https://elearningindustry.com/free-ebooks/video-based-learning- learning-videos-charting-evolution-success-growing-popularity Course welcome Icebreaker Material for group discussion Mini-lecture Mini-assignment
  14. 14. 04.05.2017 © scil 14 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  15. 15. Serious Games vs Gamification 04.05.2017 Dr. Christoph Meier 15 Serious game Gamification (Digital) Games that induce learning Enrichment of learning environments with game elements Experience and cope with challenges while playing an adventure game on project management Collaboratively develop mobile apps while competing with different teams
  16. 16. Gamification vs. systematic design for motivation 04.05.2017 © scil 16 Experience of competency Experience of autonomy Experience of relatedness (social integration) How to support this? • Self tests • Feedback • Recognition of achievement • Clearly formulated & realistic goals • Options to select from • Reduced external control • Subjectively relevant activities / tasks • Opportunities for collaborating • Shared goals • Encouragement of collaboration Relevant design elements • Quizzes & quests • Points • Badges • Leaderboards • Performance graphs • Different tasks & options • Narrative frames (stories, roles, characters) • Team assignments • Team scores / rankings • Links to blogs & social netzworks Quelle:Seufertetal.(2016):VonGamificationzumsystematischenMotivationsdesign.scilArbeitsbericht26.
  17. 17. 04.05.2017 © scil 17 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  18. 18. 70:20:10 … 04.05.2017 © scil 18
  19. 19. Informal learning: a landscape 04.05.2017 © scil 19 Courses / curricula / certifications / compliance training Use of knowledge databases Management by objectives & annual review Development plan eLearning / WBT Conferences Stretch assignments Coaching Informal conversations & informal meetings Wikis, weblogs, communities Books, journals (online & print) Bar camps & jams (Project) Review meetings Job rotation & secondments Team meetings & After Action Reviews Podcasts / webcasts Conversations manager – employee Formal learning Informal learning Driven by leader / manager Self directed Individual development planning Mentoring Team lunch Exchanges via Social Media platform Based on: Seufert et al. 2013: Informelles Lernen als Führungsaufgabe. http://www.scil.unisg.ch/de/scil+vortraege+publikationen/arbeitsberichte
  20. 20. 70:20:10 … as wishful thinking? 04.05.2017 © scil 20 Sources: http://charles-jennings.blogspot.ch/2013/06/702010-framework-for-high-performance.html Scot / Ferguson (2016): New Perspectives on 70:20:10. Goodpractice.com Whitepaper. A. Koch (2015): Das 70-20-10 Wunschdenken. Wirtschaft und Weiterbildung, Mai 2015. 20% 30% 30% 20% Agile learners, open to change, highly developed learning competences Can easily be developed to become agile learners Can be developed to agile learners with considerable effort Learning = a big challenge; little potential for being agile learners
  21. 21. 04.05.2017 © scil 21 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  22. 22. Next Generation Digital Learning Environment • Interoperability & Integration o all types of content o additional tools (e.g. apps) o data exchange o standards • Personalization o configuration of learning environment o adaptive learning • Analytics and Assesment o learning analytics o integrated planning & advising • Collaboration o public AND private • Accessibility and Universal Design 04.05.2017 © scil 22 Sources: https://net.educause.edu/ir/library/pdf/eli3035.pdf https://er.educause.edu/articles/2006/1/managing-courses-defining-learning-what- faculty-students-and-administrators-want
  23. 23. My personal learning & productivity environment 04.05.2017 © scil 23 Learning Trans- formation Productivity
  24. 24. 04.05.2017 © scil 24 Micro- learning Informal learning Video-based learning Games & gamification Personal learning environments Topics on the horizon
  25. 25. Immersive Learning Environments (360° video, AR, VR) 04.05.2017 © scil 25 Sources: https://blogs.edgehill.ac.uk/learningedge/2017/01/22/360-degrees-of-learning-potential/ https://www.emaze.com/@AFCOCOCR/Augmented-Reality http://www.social-augmented-learning.de
  26. 26. AI and bots for learning Script bots Smart bots Static agents: trigger + scripted action Dynamic agents: Google Voice, Alexa, duolingo bots, etc. Moodle Mail Bot : sends mail to activate course participant if s/he has been inactive for 10 days Duolingo conversational language learning chat bot 04.05.2017 © scil 26 Sources: http://www.onlinebynature.com/2017/03/vortrag-bots-in-der-lehre-an-der-rwth-aachen/ http://botnerds.com/types-of-bots/ ; http://www.duolingo.com
  27. 27. Big Data & Learning Analytics Levels & issues Examples Description What is going on? Which course participants are (not) active? Where do logistics associates not follow proper procedures? Diagnosis How / why is this happening? What is the "career" of a course dropout? What is the "career" of a health incident? Prediction What is going to happen? Which students are at risk of dropping out? Which logictics associates are at risk of being involved in health incidents? Prescription What needs to be done? What can we do to activate / motivate students at risk & prevent their dropping out? What can we do to mitigate health incidents? Image source: Ellen Wagner http://www.elearningguild.com/summits/sessions/sess ion-details.cfm?session=7678; September 21, 2016
  28. 28. Personalised learning: adaptive tutorial systems 04.05.2017 © scil 28 Source:www.knewton.com;Wilson/Nichols2015,S.6 • Information on content & concepts • Data on knowledge / performance • Projections on time required • Personalized recommendations
  29. 29. Adaptive tutorial systems: an industry case 04.05.2017 © scil 29 Quelle:http://area9learning.com/wp-content/uploads/2016/06/Hitachi-Data-Systems.pdf Context: • Produkt training for 7'000+ employees and ~25'000 customer employees • ~500 courses / learning resources on products • Introduction of platform for adaptive learning • ~8'000 users of learning app in 2015
  30. 30. Datatecture: Deloitte Corporate University, Deloitte Greenhouse & IBM ThinkLab Imagesources: http://www.allisonrossett.com/2012/04/30/deloitte-university-what-were-they-thinking/; http://www2.deloitte.com/it/it/pages/about-deloitte/articles/greenhouse-case-study-united-kingdom.html http://www2.deloitte.com/us/en/pages/operations/solutions/leadership-center-for-clients.html
  31. 31. ATD competency model (2013) & TPCK-model 04.05.2017 © scil 31 Source:https://www.td.org/Certification/Competency-Model Content Pedagogy Technology
  32. 32. More on scil 04.05.2017 © scil 32 Webpages www.scil.ch Weblog www.scil-blog.ch Presentations www.slideshare.net/scil-info
  33. 33. How to be in touch Dr. Christoph Meier Director Tel.: +41 71 224 75 95 Mail: christoph.meier@unisg.ch swiss competence centre for innovations in learning (scil) Institute for Business Education & Educational Management University of St.Gallen (HSG) Dufourstrasse 40a CH-9000 St.Gallen 04.05.2017 © scil 33

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