Leaders as learning facilitators–Learnscapes, prerequisites for learning & field of actionEAPRIL 2012 ConferenceLearning &...
© scil All rights reserved.Who we are & what we do2 27.04.2013Strategy DevelopmentQuality Management& AuditingEducational ...
© scil All rights reserved.› Points of departure› Our research process› Our initial results› Your feedback› Our next steps...
© scil All rights reserved.POINTS OF DEPARTURE4 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
© scil All rights reserved.3 points of departure› Informal learning is a topic for L&D units in organizations› dynamic wor...
© scil All rights reserved.OUR RESEARCH PROCESS6 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
© scil All rights reserved.Case studies: OverviewSabine Seufert /Christoph Meier7 27.04.2013Caterpillar Deloitte IBM Sieme...
© scil All rights reserved.Structure of case study interviews› Context for L&D units› Organizational context› Professional...
© scil All rights reserved.The learnscape template9 27.04.2013Formal learningInformal learningDriven byleader / managerSel...
© scil All rights reserved.OUR INITIAL RESULTS10 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
© scil All rights reserved.Formelles LernenInformelles LernenSelbst-steuerungFremdsteuerungdurchFührungskraft- Manager Por...
© scil All rights reserved.Learnscapes (consolidated view)12 27/04/2013Courses / curricula / certifications / compliance t...
© scil All rights reserved.Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer13 27.04.2013Prerequisites for informal lea...
© scil All rights reserved.FEEDBACK:Do our frameworks make sense?14 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fand...
© scil All rights reserved.Leaders as facilitators of learning:the field of action15 27.04.2013Field of actionforleaders /...
© scil All rights reserved.The framework for further researchCONTEXT PROCESS OUTCOMEPerformanceInformal LearningFormal Lea...
© scil All rights reserved.OUR NEXT STEPS17 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
© scil All rights reserved.ResearchPracticeLeaders aslearningfacilitatorsToolset & workshop:"LearnFacT" -Learning Facilita...
© scil All rights reserved.Christoph Meierswiss centre for innovations in learning (scil)University of St. GallenMail: chr...
Upcoming SlideShare
Loading in …5
×

Leaders as learning facilitators: learnscapes, prerequisites & field of action

828 views

Published on

Presentation at EAPRIL Conference, Jyväskyla, November 2012 (Christoph Meier, Sabine Seufert, Tanja Fandel-Meyer)

Published in: Education, Technology, Business
  • Be the first to comment

  • Be the first to like this

Leaders as learning facilitators: learnscapes, prerequisites & field of action

  1. 1. Leaders as learning facilitators–Learnscapes, prerequisites for learning & field of actionEAPRIL 2012 ConferenceLearning & Professional Development 2012Jyväskylä, November 30, 2012Christoph Meier, Sabine Seufert, Tanja Fandel-Meyer
  2. 2. © scil All rights reserved.Who we are & what we do2 27.04.2013Strategy DevelopmentQuality Management& AuditingEducational MarketingChange ManagementLearning Design…Leadership InvolvementInformal Learning /Learning with Social MediaChristoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  3. 3. © scil All rights reserved.› Points of departure› Our research process› Our initial results› Your feedback› Our next stepsChristoph Meier / Sabine Seufert /Tanja Fandel-Meyer3 27.04.2013
  4. 4. © scil All rights reserved.POINTS OF DEPARTURE4 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  5. 5. © scil All rights reserved.3 points of departure› Informal learning is a topic for L&D units in organizations› dynamic work environments (markets & reorganization)› arrival of social media in the workspace (Yammer & co)› willingness to invest in T&D (save $?)› need to reposition? provider of training <-> gardener of learnscapes› Informal learning is a leadership topic› L&D as owner of T&D: not in the know on informal learning› Leaders / managers = important role models & change agents› Calls for leaders to be more involved in personnel development› Informal learning in L&D units is a useful starting point› L&D: high proportion of career changers› Often no specific curriculum for development› Assumed interest & ability to reflect on informal learning› Potential customers for development services5 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  6. 6. © scil All rights reserved.OUR RESEARCH PROCESS6 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  7. 7. © scil All rights reserved.Case studies: OverviewSabine Seufert /Christoph Meier7 27.04.2013Caterpillar Deloitte IBM Siemens UBSL&D unit Caterpillar University,Customer ServicesSupportPersonalentwicklung /Aus- & Fortbildung(Germany)Learning &Development(Switzerland)Siemens LearningCampusBusiness University /Operations e-LearningHeadcount ~120 ~20 + 150 trainers CH: 1 / worldwide: 140 ~140 ~150 / 15Employeeroles• Consultants• Content authors• Trainers (few)• Programcoordinators• Systemadministrators• T&D specialists• Content Managers /Key-AccountManagers• Administrative Staff• HR Consultants• Design & PolicyConsultants• Trainers /Facilitators• Technical / ProgramCoordinators• Technology Experts• Program Managers• Program-Developers• Trainers• Content / MediaAuthors• Project Managers• Consultants• OperationseLearning:• Project managers• eL Designers• Implementation &supportModes ofcomp. dev.for trainingprofes-sionals• No specificcompetence model• A range of courses• Specific curriculumfor trainers• Certifications (e.g.ASTD HumanPerformanceImprovementProcess)• Various forms ofinformal learning• Support for pursuitof degree at tertiarylevel• Internal courses /developmentprograms• Certifications• Various forms ofinformal learning• Various coursesoffered by IBMBusiness University• Various forms ofinformal learning• Competency profilesfor above mentionedroles• Trainer: Curriculumwith certification• Various courses• Various forms ofinformal learning• Individualdevelopment plans• Various courses• Various forms ofinformal learning
  8. 8. © scil All rights reserved.Structure of case study interviews› Context for L&D units› Organizational context› Professional development for L&D professionals› Processes› Situations & forms of formal / informal learning› Integration of formal & informal learning› Leadership situations & potential for informal learning› Prerequisites for informal learning› Technology support for informal learning› Outcomes› Potential of informal learning for competence development› Informal learning: Opportunities and limitations8 27/04/2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  9. 9. © scil All rights reserved.The learnscape template9 27.04.2013Formal learningInformal learningDriven byleader / managerSelfdirectedinformal learning,primarily driven by employeeinformal learning,primarily driven by leader / managerformal learning,primarily driven by employeeformal learning,primarily driven by leader / managerChristoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  10. 10. © scil All rights reserved.OUR INITIAL RESULTS10 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  11. 11. © scil All rights reserved.Formelles LernenInformelles LernenSelbst-steuerungFremdsteuerungdurchFührungskraft- Manager Portal e-Learnings und Checklisten- Career Framework- E-Learning- P quicks views- Podcast- Webcast- Business University- Knowledge Datenbank- Career Plan- Kundenbedürfnisse erfordern Training- Short Term Assignments- Corporate Social Projects- Cross unit- Cross job- Collaboration- Knowledgesharing meetings- GesprächssituationFK  MA Anlass: Problem- GesprächssituationFK MA Anregung zumErfahrungstausch / Kontakteinitiieren- Networking Events- Jour Fixe:regelmässig/ auf Abruf- Strategy Jams- Future of HR jams- Socialising Events-.SMEs on requestBilder pro Themen- Shadowing- Community & Blogs- Lunch & learn- Peer to peer learning derMitarbeitenden untereinander- Wikis- Manager PortalThemen, Checklisten, Foren,Blogs einarbeiten- Knowledge Management(selbstgesteuerte Einträge zuProjekten hinterlegen / lessons learnd gefördert durch FKOverview of thelearnscapesCaterpillar DeloitteIBMSiemensUBS
  12. 12. © scil All rights reserved.Learnscapes (consolidated view)12 27/04/2013Courses / curricula / certifications / compliance trainingUse of knowledge databasesManagement by objectives& annual reviewDevelopment planeLearning / WBTConferencesStretch assignmentsCoachingInformal conversations& informal meetingsWikis, weblogs, communitiesBooks, journals(online & print)Bar camps & jams(Project) Review meetingsJob rotation &secondmentsTeam meetingsPodcasts / webcasts Conversationsmanager – employeeFormal learningInformal learningDriven byleader / managerSelfdirectedIndividual developmentplanningMentoringTeam lunchExchanges viaSocial Media platformChristoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  13. 13. © scil All rights reserved.Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer13 27.04.2013Prerequisites for informal learningLevel PrerequisitesEmployees • Ability to reflect on personal development needs• Capacity for self directed learning & media competency• Understanding competence gaps as opportunities for development.• …Team leaders /L&D leaders• Acting as role models with regard to life long learning.• Providing a safe environment for reflection on learning.• Tolerating (first time) mistakes.• …Organization • Flexible organization of work / freedom to sequence work activities & learning.• Leeway for experimenting and practicing.• Knowledge and learning resources• …For more detail seehttp://de.slideshare.net/christophmeier/seufert-meier-informallearningearlisigantwerp20120824
  14. 14. © scil All rights reserved.FEEDBACK:Do our frameworks make sense?14 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  15. 15. © scil All rights reserved.Leaders as facilitators of learning:the field of action15 27.04.2013Field of actionforleaders / managersContextconditionsInteractionsWorkplace in general Situations of leadingCreate environmentsconducive to learning(e.g. stretch assignments,opportunities for conversation)Design interactions forlearning potential(e.g. encouragereflection on learningin annual review)Facilitate learningin the workplace(e.g. encourage reflection onexperiences / learningin team meetings)Contribute to a newculture of learning(e.g. tolerate 1st time mistakes &encourage reflection on them;reflect personal learningexperiences with others)Support forleaders as learningfacilitators• Create context conditions for leaders as facilitators of learning(work structures, reward structures, etc.)• Develop knowledge & competences(leadership situations, leadership style, moderation & feedback, etc.)• Integrate toolset in leadership development programsChristoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  16. 16. © scil All rights reserved.The framework for further researchCONTEXT PROCESS OUTCOMEPerformanceInformal LearningFormal LearningEncouragementto explore,benchmark,adopt good practiceDevelopment Dialogue(e.g., annually orbefore / after training)LeadershipInteractionsOrganizationalconditions &culture of learning Employees asSelf-DirectedLearners Supervisors asLearningFacilitators (ICT-based /Web 2.0enabled)LearningEnvironment OrganizationalConditionsImprovementOrganisationIndividualSituations ofLearningSelf DirectedLearning(e.g. in CoP)«Innovate»Extended Trainingwith TransferComponent:«Perform in new job»ModeratedWorkplaceLearning«Improveperformance»Feedback onPerformance(e.g., project reviews,team meetings, etc.)Christoph Meier / Sabine Seufert /Tanja Fandel-MeyerInnovation
  17. 17. © scil All rights reserved.OUR NEXT STEPS17 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  18. 18. © scil All rights reserved.ResearchPracticeLeaders aslearningfacilitatorsToolset & workshop:"LearnFacT" -Learning Facilitation KitTheoretical framework:Design principlesfor toolset & workshopsDesign-based research &developmentVersions of toolset & iterations of workshops18Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer
  19. 19. © scil All rights reserved.Christoph Meierswiss centre for innovations in learning (scil)University of St. GallenMail: christoph.meier@unisg.chWeb: www.scil.chSlides available via www.scil-blog.ch & www.slideshare.netContact & information:19 27.04.2013Christoph Meier / Sabine Seufert /Tanja Fandel-Meyer

×