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Train Your Requesters - Susan Savage Fusco and Natalie Stites


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Train Your Requesters - Susan Savage Fusco and Natalie Stites

  1. 1. Welcome to Train Your Requesters Without Ever Leaving Your Desk SchoolDude University 2009
  2. 2. We Are <ul><li>Sue Fusco </li></ul><ul><ul><li>Office of Information Technology’s </li></ul></ul><ul><ul><li>Project Manager & System Administrator </li></ul></ul><ul><ul><li>for the Facilities software </li></ul></ul><ul><li>Natalie Stites </li></ul><ul><ul><li>Facilities Department's </li></ul></ul><ul><ul><li>Information Resource Technician </li></ul></ul><ul><ul><li>aka “Heart of Facilities Operations” </li></ul></ul>SchoolDude University 2009
  3. 3. Ocean County College <ul><ul><li>LOCATION: Toms River, NJ </li></ul></ul><ul><ul><li> Jersey Shore between NYC & Philadelphia </li></ul></ul><ul><ul><li>SIZE: </li></ul></ul><ul><ul><ul><li>Fall Enrollment Just Under 10,000 </li></ul></ul></ul><ul><ul><ul><ul><ul><li>FTE 5593 PTE 4218 </li></ul></ul></ul></ul></ul><ul><ul><ul><li>30 Main Campus Buildings and Others Off-site </li></ul></ul></ul><ul><ul><ul><li>36 Facilities staff </li></ul></ul></ul><ul><ul><li>FACILITIES ORG STRUCTURE: </li></ul></ul><ul><ul><ul><li>New Building </li></ul></ul></ul><ul><ul><ul><li>Ongoing Operations </li></ul></ul></ul><ul><ul><ul><li>Security (just split) </li></ul></ul></ul><ul><ul><li>KNOWN FOR: </li></ul></ul><ul><ul><ul><li>Our Outstanding Sailing Program </li></ul></ul></ul><ul><ul><ul><li>Partnership with Kean University </li></ul></ul></ul>SchoolDude University 2009
  4. 4. OCC & SchoolDude <ul><li>The college has been using SchoolDude’s Maintenance and PM modules since 3/07 </li></ul><ul><li>They Transitioned from Datatel’s WORKORDERS module </li></ul><ul><li>OCC has processed in excess of 16,000 work orders using SchoolDude </li></ul>SchoolDude University 2009
  5. 5. <ul><li>The Facilities Department Can Do This B ecause </li></ul><ul><li>- SchoolDude enables them to </li></ul><ul><li>manage and respond to the demand </li></ul><ul><li>- Show what has been done and target </li></ul><ul><li>what is needed </li></ul><ul><li>To Succeed You Need </li></ul><ul><li>- Management commitment & leadership </li></ul><ul><li>- A soul of the operation armed with tools </li></ul><ul><li>to help them help others to get the job done </li></ul>SchoolDude University 2009
  6. 6. This Session <ul><li>Training is one of those tools </li></ul><ul><li>Natalie is going to: </li></ul><ul><ul><li>speak to you today about </li></ul></ul><ul><ul><ul><li>Training of work order submitters </li></ul></ul></ul><ul><ul><ul><li>Training of staff </li></ul></ul></ul><ul><ul><li>Provide you tools you can access once you get home to help the heart of your operations be successful </li></ul></ul>SchoolDude University 2009
  7. 7. OLSEN’s WARNING SchoolDude University 2009
  8. 8. TRAINING IS A MUST! SchoolDude University 2009
  9. 9. SchoolDude University 2009
  10. 10. Requesters <ul><li>Authorized work order submitters </li></ul><ul><li>A picture is worth 1000 words </li></ul><ul><li>E-mail training </li></ul><ul><li>Efficient and cost effective </li></ul>SchoolDude University 2009
  11. 12. Technicians <ul><li>Training helps change </li></ul><ul><ul><li>Attitudes </li></ul></ul><ul><ul><li>Culture </li></ul></ul><ul><li>Training materials philosophy </li></ul><ul><li>“ What you see is what you do ” </li></ul><ul><li>Training approach </li></ul><ul><ul><li>Sign off needed </li></ul></ul><ul><ul><li>One on one and its benefits </li></ul></ul>SchoolDude University 2009
  12. 13. USER CLARIFICATION IS ESSENTIAL SchoolDude University 2009
  13. 14. Example 1 <ul><li>Work Order Reads </li></ul><ul><ul><li>Annual Boy Scout Badge Presentation </li></ul></ul><ul><ul><li>Set up 2 8’ tables </li></ul></ul><ul><ul><li>Set up chairs per diagram </li></ul></ul><ul><ul><li>Work Order Should Read </li></ul></ul><ul><ul><li>On March 23, 2009 set up 2 8’ tables </li></ul></ul><ul><ul><li>before 10 am as per attached diagram </li></ul></ul>SchoolDude University 2009
  14. 15. Example 2 <ul><li>Work Order Reads </li></ul><ul><ul><li>Replace thermostat in shop </li></ul></ul><ul><ul><li>Work Order Should Read </li></ul></ul><ul><ul><li>Replace thermostat in shop, the one next to the front door, without a cover. </li></ul></ul>SchoolDude University 2009
  15. 16. Example 3 <ul><li>Work Order Reads </li></ul><ul><ul><li>Please hang pictures on walls </li></ul></ul><ul><ul><li>See Judy for further details </li></ul></ul><ul><ul><li>Work Order Should Read </li></ul></ul><ul><ul><li>Please hang pictures on the wall behind </li></ul></ul><ul><ul><li>secretary’s desk. </li></ul></ul><ul><ul><li>Yellow sticky notes show exact location </li></ul></ul>SchoolDude University 2009
  16. 17. Tools to work order clarity <ul><li>Documentation </li></ul><ul><li>Rejection </li></ul><ul><li>Follow up call </li></ul>SchoolDude University 2009
  17. 18. Conclusion <ul><li>We hope we have provided you with ideas and tools you can use </li></ul><ul><li>If questions arise you can e-mail us at: </li></ul><ul><ul><ul><li>Natalie Stites </li></ul></ul></ul><ul><ul><ul><li>Sue Fusco </li></ul></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul>SchoolDude University 2009
  18. 19. SchoolDude, Natalie & Sue