Gordon B. Schmidt M. A. Indiana University Purdue University- Fort Wayne IUPUI Psychology Brown Bag Presentation Friday Ma...
<ul><li>What is social media? </li></ul><ul><li>Social media impacts </li></ul><ul><li>Changing employee-employer relation...
<ul><li>“ a group of Internet-based applications… that allow the creation and exchange of user-generated content” (Kaplan ...
<ul><li>Twitter has been a major information source during and in the aftermath of the Earthquakes and related crises in J...
<ul><li>Social media has been a major source for organizing movements and sharing information </li></ul><ul><li>Ex. Indian...
<ul><li>Lawyer in wrongful death suit against the Albuquerque Police Department is asking the city to provide Facebook nam...
<ul><li>A number of people have been fired due to the contents of their social media profiles </li></ul><ul><li>Often don’...
<ul><li>Social media has significant implications for organizations and organizational life </li></ul><ul><li>It is changi...
<ul><li>Basic conceptualization derived from social identity: </li></ul><ul><ul><li>aspect of  individual’s self-concept b...
<ul><li>Leaders of organization deliver messages and information to members about the organization’s goals and mission, as...
<ul><li>Members of organization can discuss organizational goals and actions amongst themselves to determine their meaning...
<ul><li>Social media facilitates communication of identification information </li></ul><ul><li>Top-down processes </li></u...
<ul><li>I have a recent commentary with Dr. Richard N. Landers in Industrial & Organizational Psychology on the impact of ...
<ul><li>Proposed SIOP name change </li></ul><ul><ul><li>Idea of a name change had been floating around for years </li></ul...
<ul><li>Discussion happened through social media </li></ul><ul><li>Comments on the blog ( 178 comments, 137 unique users!)...
<ul><li>Ultimately the decision was made to keep the existing name of SIOP </li></ul><ul><li>Only 1015 people voted in the...
<ul><li>There is an increase in social media connections between co-workers </li></ul><ul><li>Blur the line between profes...
<ul><li>Study with colleague at Wayne State, Ariel Lelchook M. A. </li></ul><ul><li>Sample of unionized blue collar worker...
 
<ul><li>Sites and groups form online for sharing information </li></ul><ul><li>No longer just organizational representativ...
<ul><li>Changing nature of manager-subordinate relationship </li></ul><ul><li>Leaders can be connected through sites to fo...
 
<ul><li>Social media is changing how we communicate </li></ul><ul><li>This is impacting employee relationships with the or...
<ul><li>Also feel free to email me questions:  [email_address] </li></ul><ul><li>You can also find me on Twitter: </li></u...
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Schmidt (2011) How Social Media Is Changing The Employment Relationship

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Presentation given to the Psychology Department at Indiana University Purdue University- Indianapolis on 03/25/11

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  • Schmidt (2011) How Social Media Is Changing The Employment Relationship

    1. 1. Gordon B. Schmidt M. A. Indiana University Purdue University- Fort Wayne IUPUI Psychology Brown Bag Presentation Friday March 25 th , 2011
    2. 2. <ul><li>What is social media? </li></ul><ul><li>Social media impacts </li></ul><ul><li>Changing employee-employer relationships </li></ul><ul><ul><li>Organizational identification </li></ul></ul><ul><ul><li>Employee relationships </li></ul></ul><ul><ul><li>Leader-follower relationships </li></ul></ul>
    3. 3. <ul><li>“ a group of Internet-based applications… that allow the creation and exchange of user-generated content” (Kaplan & Hainlein, 2010) </li></ul><ul><li>Facebook has 149 Million active users in the U.S. alone </li></ul><ul><li>70% of those users log on daily </li></ul>What is social media?
    4. 4. <ul><li>Twitter has been a major information source during and in the aftermath of the Earthquakes and related crises in Japan </li></ul><ul><li>Port city of Kesennuma has its own City Crisis Management Department twitter feed that delivered information during the earthquake </li></ul>
    5. 5. <ul><li>Social media has been a major source for organizing movements and sharing information </li></ul><ul><li>Ex. Indiana Workers, Libya, Egypt Revolution </li></ul>
    6. 6. <ul><li>Lawyer in wrongful death suit against the Albuquerque Police Department is asking the city to provide Facebook names and password for 57 officers </li></ul><ul><li>Argues will give more accurate responses to shooting and show culture of lack of care for suspects </li></ul>
    7. 7. <ul><li>A number of people have been fired due to the contents of their social media profiles </li></ul><ul><li>Often don’t realize what they are sharing </li></ul>Social Media Impact: Privacy
    8. 8. <ul><li>Social media has significant implications for organizations and organizational life </li></ul><ul><li>It is changing how people communicate in all aspects of their lives </li></ul><ul><li>The relationship between an employee and an organization is changing </li></ul><ul><li>3 areas touched on today: </li></ul><ul><ul><li>Organizational Identification </li></ul></ul><ul><ul><li>Organizational member relationships </li></ul></ul><ul><ul><li>Leader and follower relationships </li></ul></ul>The Impact of Social Media on Organizational relations
    9. 9. <ul><li>Basic conceptualization derived from social identity: </li></ul><ul><ul><li>aspect of individual’s self-concept based on his/her knowledge of his membership in a social group together with the value and emotional significance he/she attaches to membership (Tajfel, 1978) </li></ul></ul><ul><li>Collective answer for “who we are as an organization?” (Albert and Whetten, 1985) </li></ul><ul><li>Strength will vary by person </li></ul><ul><li>Social media facilitates organizational members sharing and creating organizational identity </li></ul><ul><li>Social media is a means by which people develop and strengthen their organizational identity </li></ul><ul><li>Top-down and bottom-up processes </li></ul>
    10. 10. <ul><li>Leaders of organization deliver messages and information to members about the organization’s goals and mission, as well as official interpretations of organizational events </li></ul><ul><li>“ sensegiving” role for organizational goals and actions (Albert & Whetten, 1985) </li></ul><ul><ul><li>Explains to employees what organizations goals are and how organizational actions fit them </li></ul></ul><ul><ul><li>Also support members fit </li></ul></ul><ul><ul><li>Ex. New York Mets </li></ul></ul>
    11. 11. <ul><li>Members of organization can discuss organizational goals and actions amongst themselves to determine their meaning </li></ul><ul><li>These can ultimately move up and through the organization and influence the organization’s actual identity </li></ul><ul><li>“ sensemaking” role in members deciding on identity meaning (Alvesson & Wilmott, 2002) </li></ul><ul><ul><li>Determine what organizational messages and events actually mean to lower level employees </li></ul></ul>
    12. 12. <ul><li>Social media facilitates communication of identification information </li></ul><ul><li>Top-down processes </li></ul><ul><ul><li>Leaders of organization can use social media to deliver messages and information to members </li></ul></ul><ul><li>Bottom-up processes </li></ul><ul><ul><li>Members of organization can discuss organizational goals and actions amongst themselves to determine meaning through social media sites </li></ul></ul><ul><li>Also allows for dialog between leaders and followers as posts are often public in nature </li></ul>Organizational Identification Process Through Social Media
    13. 13. <ul><li>I have a recent commentary with Dr. Richard N. Landers in Industrial & Organizational Psychology on the impact of social media on the future of the field of I/O Psychology </li></ul><ul><li>The impact of social media on identification in organizations is a multi-level process with both top down and bottom up identity processes (Schmidt & Landers, 2010; Schmidt & Landers, forthcoming) </li></ul><ul><li>Facilitates communication across members in different fields and job types </li></ul>
    14. 14. <ul><li>Proposed SIOP name change </li></ul><ul><ul><li>Idea of a name change had been floating around for years </li></ul></ul><ul><ul><li>In May 2009 SIOP Executive Board decided to actually do something about it </li></ul></ul><ul><ul><li>First step was a vote between a number of name alternatives </li></ul></ul><ul><ul><li>Then a vote of winner vs. current name of SIOP </li></ul></ul><ul><ul><li>Post about change made to official SIOP blog, The SIOP Exchange </li></ul></ul>Identification Example
    15. 15. <ul><li>Discussion happened through social media </li></ul><ul><li>Comments on the blog ( 178 comments, 137 unique users!) </li></ul><ul><li>Linkedin discussions at all parts of the process </li></ul>
    16. 16. <ul><li>Ultimately the decision was made to keep the existing name of SIOP </li></ul><ul><li>Only 1015 people voted in the final decision </li></ul><ul><li>Vote margin was only 15 votes </li></ul><ul><li>Looking just to The SIOP Exchange blog comment makers (137 unique users) you would have approximately 13.5% of the total vote </li></ul><ul><li>Doesn’t take into account people who read the comments but didn’t post their own </li></ul><ul><li>No major push by SIOP for online discussion, but it grew organically </li></ul>
    17. 17. <ul><li>There is an increase in social media connections between co-workers </li></ul><ul><li>Blur the line between professional and personal lives, as well as internal and public </li></ul><ul><li>In a class exercise about 60% people said they had at least one co-worker as a connection on a social media site </li></ul><ul><li>Sites also avenue by which workers can talk amongst themselves </li></ul><ul><ul><li>Ex. Albuquerque Police </li></ul></ul>
    18. 18. <ul><li>Study with colleague at Wayne State, Ariel Lelchook M. A. </li></ul><ul><li>Sample of unionized blue collar workers primarily in pharmacy positions </li></ul><ul><li>Examines how the number of fellow colleague friends vs. overall number of friends on social media sites affects commitment to the union and organization they work for </li></ul><ul><li>Better understanding of how social media connections relate to commitment and satisfaction </li></ul><ul><li>Completing data collection by the end of April </li></ul>
    19. 20. <ul><li>Sites and groups form online for sharing information </li></ul><ul><li>No longer just organizational representatives sharing knowledge </li></ul><ul><li>Former employees and supporters now part of discussion </li></ul>
    20. 21. <ul><li>Changing nature of manager-subordinate relationship </li></ul><ul><li>Leaders can be connected through sites to followers </li></ul><ul><li>In a class exercise about 1/3 of students said they were “friends” with their manager on a social networking site </li></ul><ul><li>I am developing research looking at the leader-follower relationship through social media with a colleague at IPFW, Dr. Yuan Jiang </li></ul><ul><li>Leader member exchange(LMX) potential predictor of social media ties and quality of relationship </li></ul>Leadership and Social Media
    21. 23. <ul><li>Social media is changing how we communicate </li></ul><ul><li>This is impacting employee relationships with the organizations they work for </li></ul><ul><li>Still very little understanding of this area </li></ul><ul><ul><li>We need careful theory to explain the impact of social media </li></ul></ul><ul><ul><li>We need empirical work to test such theories </li></ul></ul><ul><li>Important wide open area in need of more attention </li></ul>
    22. 24. <ul><li>Also feel free to email me questions: [email_address] </li></ul><ul><li>You can also find me on Twitter: </li></ul><ul><li>http://twitter.com/iopsychology </li></ul><ul><li>And on LinkedIn: </li></ul><ul><li>http://www.linkedin.com/pub/gordon-schmidt/13/a90/891 </li></ul>

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