On Demand Everything

Steve Schlafman

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Apr. 29, 2014

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Everything On Demand
Steve Schlafman, Principal

The US Service Based Economy
$1.2 trillion of GDP
Source: US Bureau of Labor Statistics (2010)
Made with love in NYC by @s...

The Largest Driver of Employment
115 million service
workers
Source: US Bureau of Labor Statistics (2010)
Made with love i...

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On Demand Everything

Apr. 29, 2014

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Technology Economy & Finance Business

Since I joined RRE Ventures last fall, I’ve spent time researching mobile on-demand services (ODMS) that we are able to access with a push of a button. My friend Semil Shah defines ODMS as “apps that aggregate consumer demand on mobile devices, but fulfill that demand through offline services.” I’ll take it one step further: ODMS deliver a “closed loop” experience by collapsing the value chain including discovery, order, payment, fulfillment (offline but within owned network) and confirmation. In the pre-mobile era we had to search yellow pages (or google), find a provider, call or email that provider, wait to connect with someone, schedule a convenient time, hope the provider arrives on time, and then pay with a credit card or cash. Thankfully, a new array of mobile services removes all of that friction we were used to experiencing. Welcome to the uberification of our service economy.

Steve Schlafman

Founder Coach & Angel Investor

Since I joined RRE Ventures last fall, I’ve spent time researching mobile on-demand services (ODMS) that we are able to access with a push of a button. My friend Semil Shah defines ODMS as “apps that aggregate consumer demand on mobile devices, but fulfill that demand through offline services.” I’ll take it one step further: ODMS deliver a “closed loop” experience by collapsing the value chain including discovery, order, payment, fulfillment (offline but within owned network) and confirmation. In the pre-mobile era we had to search yellow pages (or google), find a provider, call or email that provider, wait to connect with someone, schedule a convenient time, hope the provider arrives on time, and then pay with a credit card or cash. Thankfully, a new array of mobile services removes all of that friction we were used to experiencing. Welcome to the uberification of our service economy.

Technology Economy & Finance Business

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On Demand Everything

1. Everything On Demand Steve Schlafman, Principal
2. The US Service Based Economy $1.2 trillion of GDP Source: US Bureau of Labor Statistics (2010) Made with love in NYC by @schlaf and RRE Ventures
3. The Largest Driver of Employment 115 million service workers Source: US Bureau of Labor Statistics (2010) Made with love in NYC by @schlaf and RRE Ventures
4. Buying Milk Has Come Full Circle Yesterday Today Groceries in under an hour Made with love in NYC by @schlaf and RRE Ventures
5. On-Demand Mobile Services Applications that aggregate demand on mobile devices but fulfill that demand through offline services. Made with love in NYC by @schlaf and RRE Ventures
6. Collapsing The Value Chain Yesterday Today Made with love in NYC by @schlaf and RRE Ventures
7. The Perfect Storm Smartphones High Unemployment Busy Homes LTE / 4G Everywhere Made with love in NYC by @schlaf and RRE Ventures
8. Societal Benefits Local Jobs More Time Income from Property Taxes Made with love in NYC by @schlaf and RRE Ventures
9. Categories Impacted Moving & Storage Transportation Home Services Office Space Health & Beauty Food & Dining Care Services Delivery Events Travel Made with love in NYC by @schlaf and RRE Ventures
10. The On Demand Landscape Transportation Health & BeautyDining + Drinks Delivery & Logistics Food & BeverageHome Services Travel / Hospitality Events Source: RRE Ventures (2014)
11. VC Funding Since 2009 70+ companies $1.75 Billion Source: RRE Ventures (2014), Mattermark, CB Insights, Crunchbase *Excludes: Seamless, OpenTable, Eventbrite, Zipcar Made with love in NYC by @schlaf and RRE Ventures
12. RRE Companies Veterinarians on demand Made with love in NYC by @schlaf and RRE Ventures
13. RRE Companies Food ordering apps for multi-unit businesses Made with love in NYC by @schlaf and RRE Ventures
14. Services We Admire Peace and quiet on demand Made with love in NYC by @schlaf and RRE Ventures
15. Services We Admire Made with love in NYC by @schlaf and RRE Ventures Car service and repair on demand
16. Services We Admire Home services on demand Made with love in NYC by @schlaf and RRE Ventures
17. Services We Admire Package delivery on demand Made with love in NYC by @schlaf and RRE Ventures
18. Services We Admire Local, fresh meals on demand Made with love in NYC by @schlaf and RRE Ventures
19. Services We Admire Move services on demand Made with love in NYC by @schlaf and RRE Ventures
20. Challenges Regulation Low Barriers Moving Atoms Regional Made with love in NYC by @schlaf and RRE Ventures
21. The Future Business Services Health Services Real Estate Ecosystem Partners Made with love in NYC by @schlaf and RRE Ventures
22. A Final Thought “Uber is efficiency with elegance on top. That’s why I buy an iPhone instead of an average cell phone, why I go to a nice restaurant and pay a little bit more. It’s for the experience.” -Travis Kalanick, Co-founder / CEO of Uber Made with love in NYC by @schlaf and RRE Ventures
23. Thank You Steve Schlafman, Principal

Editor's Notes

Collapsing the value chain

Transform AssetsLocal JobsMore Time

InstacartBreathershype

InstacartBreathershype

InstacartBreathershype

InstacartBreathershype

InstacartBreathershype

Operational complexityRegulation Low barriers to entryGeographic differences

Business to Business: Managed by Q, BoomtownWhitespacesEcosystem: Trax, Dispatch, RickshawEmerging Categories: medicine, real estate, security