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Hospitals Should Fly

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John Nance's presentation at SCHA Patient Safety Symposium in 2010.

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Hospitals Should Fly

  1. 1. If That Were YOUR Child…. - YOUR Role in Re-Inventing the American Hospital John J. Nance
  2. 9. “ A House Divided Against Itself Cannot Stand!” June 16, 1858
  3. 18. <ul><li>The Basics: </li></ul><ul><li>* Don’t Hurt Me! </li></ul><ul><li>* Make me Better! </li></ul><ul><li>* Be Nice to Me! </li></ul>
  4. 19. <ul><li>“ Even small healthcare institutions are complex, barely manageable places. </li></ul><ul><li>Large healthcare institutions [on the other hand], may be the most complex organizations in human history!” </li></ul><ul><li>- Peter Drucker </li></ul>
  5. 26. <ul><li>PERCEPTION </li></ul><ul><li>ASSUMPTION </li></ul><ul><li>COMMUNICATION </li></ul>
  6. 27. <ul><li>(FORGETFULNESS) </li></ul>
  7. 29. <ul><li>12.5 % RULE </li></ul>
  8. 30. <ul><li>PERCEPTION </li></ul>
  9. 31. FLAWLESS COMMUNICATION
  10. 35. <ul><li>ASSUMPTION </li></ul>
  11. 39. <ul><li>Every now and then, even a Commander needs to slow down </li></ul><ul><li>and ask WHY things are not going as ordered. </li></ul>

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