Business relationship managers (BRM), portfolio managers or account managers, they all same the share role: manage the relationship between shard services groups (such as IT, HR or finance) and their internal clients.
Managing internal clients is far different from managing commercial accounts, after all while commercial account managers want their client to spend more BRM typically want them to spend LESS.
In this presentation, you will see what the role of the BRM is, how it differs from their comercial counterpart and how the role varies from one organization to another.
This presentation is an extract from our one-day workshop on business relationship management. Visit us at www.sc-ur.com/train for our live and web-based training options.