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Consumidores en contacto

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Consumidores en contacto

  1. 1. Trabajo Sin Fronteras 2014 Consumidores en Contacto
  2. 2. Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
  3. 3. detect connect engage.
  4. 4. Value.
  5. 5. • Brian walks into the venue • Presence detected
  6. 6. • Brian is greeted • Accepts opt-in service • App launches
  7. 7. H D T V • Brian onboarded • Concierge services offered • Searches for product
  8. 8. H D T V • Selects product
  9. 9. • Identifies necessary components • Provides indoor map
  10. 10. • Finds nearby inventory • Completes purchase through app
  11. 11. • Identifies promotional items based on profile/history
  12. 12. • Completes purchase • Shows partner advertising
  13. 13. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13EDCS-1297929 DOCTOR PATIENT EDCS-1297929
  14. 14. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14EDCS-1297929 Availabl e Not Available Yes Would you like XR_KPSF24 delivered now?” No Portable x-ray * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  15. 15. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15EDCS-1297929 Yes Would you like XR_KPSF24 delivered now?” No Portable x-ray XR_KPSF24 will be delivered in 3 minutes. * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  16. 16. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16EDCS-1297929 3G Next Welcome, Jennifer! We are eager to help you today. Cancel * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  17. 17. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  18. 18. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18EDCS-1297929 jedemsey29 ******** 3G You have been auto-checked in. Wait time: 5 minutes. X Home Search Map Amenities * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  19. 19. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  20. 20. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20EDCS-1297929 * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  21. 21. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21EDCS-1297929 Search Patient: Jennifer Demsey Medical Record #: 0626123456 Reason for Visit: Wrist pain More Info * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  22. 22. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22EDCS-1297929 Search * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  23. 23. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23EDCS-1297929 Search Where would you like the prescription sent? Browse Locations Nearby Prescription sent to Pharmacy West X * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  24. 24. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24EDCS-1297929 Search Your next appointment is at 10:30am in room 3357 More Info * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  25. 25. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25EDCS-1297929 Search Patient: Matthew West Reason for Visit: Neck pain Equipment Needed: N/A Estimated travel time: 7 minutes X * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  26. 26. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities Yes Your prescription will be at Pharmacy West in 12 minutes. Would you like to use AutoPay? No * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  27. 27. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities Payment received! X * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  28. 28. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities Yes Do you need directions to Pharmacy West? No * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  29. 29. C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29EDCS-1297929 jedemsey29 ******** 3G Home Search Map Amenities Don’t miss today’s Farmer’s Market in the Atrium! * Functionality shown enabled by 3rd party integrations into CMXEDCS-1297929
  30. 30. Cisco Confidential 30© 2013-2014 Cisco and/or its affiliates. All rights reserved.
  31. 31. Cisco Confidential 31© 2013-2014 Cisco and/or its affiliates. All rights reserved. Consumer / Partner
  32. 32. Cisco Confidential 32© 2013-2014 Cisco and/or its affiliates. All rights reserved. Internet
  33. 33. Cisco Confidential 33© 2013-2014 Cisco and/or its affiliates. All rights reserved. Corporate Network
  34. 34. Cisco Confidential 34© 2013-2014 Cisco and/or its affiliates. All rights reserved. Business
  35. 35. Cisco Confidential 35© 2013-2014 Cisco and/or its affiliates. All rights reserved. Cisco Jabber
  36. 36. Cisco Confidential 36© 2013-2014 Cisco and/or its affiliates. All rights reserved.
  37. 37. Cisco Confidential 37© 2013-2014 Cisco and/or its affiliates. All rights reserved. Productivity and Flexible Working Faster Decision-Making Strengthened Innovation Mobile and Virtual Work Teams
  38. 38. Cisco Confidential 38© 2013-2014 Cisco and/or its affiliates. All rights reserved. Cisco Unified Communications Manager
  39. 39. Cisco Confidential 39© 2013-2014 Cisco and/or its affiliates. All rights reserved.
  40. 40. Cisco Confidential 40© 2013-2014 Cisco and/or its affiliates. All rights reserved. Cisco Collaboration Edge PSTN or IP PSTN Cloud Services WebEx-Enabled TP B2B Branch Office TDM or IP PBX Consumers Teleworkers Mobile Workers 3rd Parties Analog Devices
  41. 41. Cisco Confidential 41© 2013-2014 Cisco and/or its affiliates. All rights reserved.
  42. 42. Cisco Confidential 42© 2013-2014 Cisco and/or its affiliates. All rights reserved. Making Employees as Effective Outside as they are Inside the Organization InternetInternet C Series EX Series MX Series PC Mobile
  43. 43. Cisco Confidential 44© 2013-2014 Cisco and/or its affiliates. All rights reserved. ANALYTICSDATA Controller (Virtual/Physical) MSE (Virtual/Physical) Analytics UI LOCATION DATA DEVICE-BASED DISCOVERY APPLICATION DATA Mobile Application Server Depending on Application Layer Access Points How it works
  44. 44. Cisco Confidential 45© 2013-2014 Cisco and/or its affiliates. All rights reserved. Onsite Anonymous Analytics Number of Devices per Zone How Long Were People in the Venue? Before/After Zones
  45. 45. Cisco Confidential 46© 2013-2014 Cisco and/or its affiliates. All rights reserved. Onsite Social Analytics 08/24/2013 – 08/26/2013
  46. 46. take away thoughts for the break

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