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Accenture - Bubble over Barcelona 2013 MWC - Mobility Trends
1.
Capturing the value
of NOW! Mobile World Congress 2013 Barcelona | 25-28 February Mobility Trends Barcelona, February 2013 Lars Kamp Copyright © 2013 Accenture. All Rights Reserved. Accenture, its logo, and High performance. Delivered. are trademarks of Accenture
2.
Organizers. Copyright © 2013
Accenture. All rights reserved. 2
3.
Credits Robin Murdoch Lisa Maffucci Philippe
Bonneton Sirish Davuluri Taylor Gilbert Copyright © 2013 Accenture. All rights reserved. 3
4.
Agenda Evolution of Computing
Power Cloud Stacks Mobile platforms Connected products Apps Copyright © 2013 Accenture. All rights reserved. 4
5.
Computing Power Copyright ©
2013 Accenture. All rights reserved. 5
6.
Evolution of computing
devices. ~1 major form factor innovation every decade. Mainframe Mini Computing Client / Server Desktop Internet Cloud & Mobile Connected Products ? IBM 370 DEC VT180 IBM AT PC IBM ThinkPad iPhone & iPad Intelligent Devices ? Data Business Process Web Apps Mobile Apps Apps, Open Management Logic Apps Automation Apps APIs & big Apps data 1960’s 1970’s 1980’s 1990’s 2000’s 2010’s 2020’s Computing Institutional computing Mass market Multi-device computing Era One device for many users One device for one user Many devices for one user Images: Apple.com, Sony.com, IBM.com Copyright © 2013 Accenture. All rights reserved. 6
7.
The 4 pillars
of computing. Processing Network $ / GFLOP*, 1961-2015 CAGR, 1961-2015 $ / Mbps*, 1998-2015 CAGR, 1998-2015 -34% -36% Charts in Logarithmic Scale 1961 1981 2001 2015 2000 2005 2010 2015 Storage Memory $ / GB*, 1980-2015 CAGR, 1980-2015 $ / MB*, 1970-2015 CAGR, 1970-2015 -39% -37% 1980 1990 2000 2010 2015 1970 1985 2000 2015 Source: DrPeering.net, Matthew Komorowski, John McCallum Complied and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 7
8.
“Moore’s Law” (1965):
Processing power doubling every ~18 months. Cramming more components onto integrated circuits. With unit cost falling as the number of components per circuit rises, by 1975 economics may dictate squeezing as many as 65,000 components on a single silicon chip By Gordon E. Moore Director, Research and Development Laboratories, Fairchild Semiconductor division of Fairchilde Camera and Instrument Corp. Electronics, Volume 38, Number 8, April 19, 1965 Copyright © 2013 Accenture. All rights reserved. 8
9.
Moore’s Law applied
at Intel: Ever smaller, faster chips, at less cost. Evolution of Intel’s Processors,1971-2012 4004 286 Pentium Pentium Core i7 M 1971 1982 1993 2002 2012 Clock Speed 108 KHz 6 MHz 66 MHz 1.7 GHz 3.7 GHz # of Transistors 2,300 134,000 3,100,000 55,000,000 995,000,000 ~$ Price $60 $125 $150 $275 $320 MIPS 0.07 0.9 112 7,400 128,300 Price / MIPS $857 $138 $1.3 $.04 $.002 Source: Intel, Images: anandtech.com, MIPS: Million Instructions per Second. Copyright © 2013 Accenture. All rights reserved. 9
10.
Moore’s Law applied
at Apple: Ever smaller, faster chips, at less cost. Evolution of Apple’s Processors, 2010-2012 A4 A5 A5X A6 A6X March March March September October 2010 2011 2012 2012 2012 Chip Cortex-A8 Cortex-A9 Cortex-A9 SWIFT SWIFT DMIPS/MHz 2.0 2.5 2.5 3.5* 3.5* Clock Speed 1GHz 1GHz 1GHz 1.3GHz 1.4GHz DMIPS/Core 2,000 2,500 2,500 4,550 4,900 Total Cores 1 2 2 2 2 Total DMIPS 2,000 5,000 5,000 9,100 9,800 Source: ARM Company Website, Accenture analyisis. Copyright © 2013 Accenture. All rights reserved. 10
11.
US Asset Prices Normalized,
2005 = 100 105 Computers and Peripheral Equipment 104 103 Transportation Other Equipment 102 Equipment Industrial Equipment 101 1970 1980 1990 2000 2010 Source: BEA, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 11
12.
Enterprise IT Consumption Annual
Investment Nominal Annual per Employee ($) Investment ($B) $3,500 $350 $3,000 $300 $2,500 $250 $2,000 $200 $1,500 $150 $1,000 $100 $500 $50 $0 $0 1970 1980 1990 2000 2010 Source: BEA, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 12 12
13.
Software-to-hardware ratio US IT
Investment Software-to-Hardware Ratio, 1969-2011 4 3.5 3 2.5 2 1.5 1 0.5 1970 1980 1990 2000 2011 Source: BEA, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 13
14.
Software-to-hardware ratio US IT
Investment Software-to-Hardware Ratio, 1969-2011 4 “Wintel” “XaaS” 3.5 3 2.5 2 1.5 1 0.5 1970 1980 1990 2000 2011 Source: BEA, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 14
15.
Cloud stacks Copyright ©
2013 Accenture. All rights reserved. 15
16.
$B investments into
the cloud. Amazon Google Morrow, OR USA The Dalles, OR USA Apple Microsoft Maiden, NC USA Dublin, Ireland Copyright © 2013 Accenture. All rights reserved. Images: datacenterknowledge.com, cleantechnica.com 16
17.
Cloud, mobile driving
up PP&E spend… Amazon PP&E Spend CAGR Google PP&E Spend CAGR USD Millions, per year: ’09 -’12 ‘09-’12 USD Millions, per year: ’09 -’12 ‘09-’12 $3,735 116% $4,018 $3,438 $3,273 60% $1,811 $979 $810 $373 2009 2010 2011 2012 2009 2010 2011 2012 Apple PP&E Spend Microsoft PP&E Spend USD Millions, per year: ’09 -’12 USD Millions, per year: ’09 -’12 $8,295 $3,119 94% $2,355 $2,305 $1,977 -10% $4,260 $2,005 $1,144 2009 2010 2011 2012 2009 2010 2011 2012 Source: Company 10Ks, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 17
18.
…followed by M&A. Amazon
M&A Spend CAGR Google M&A Spend CAGR USD Millions, per year: ’09 -’12 ‘09-’12 USD Millions, per year: ’09 -’12 ‘09-’12 $745 165% $705 $10,568 361% $352 $1,900 $40 $1,067 $108 2009 2010 2011 2012 2009 2010 2011 2012 Apple M&A Spend Microsoft M&A Spend USD Millions, per year: ’09 -’12 USD Millions, per year: ’09 -’12 $638 $10,112 127% $350 $244 $868 $0 $245 $71 2009 2010 2011 2012 2009 2010 2011 2012 Source: Company 10Ks, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 18
19.
19
Cloud Dev Cloud Services Dev App Dev Marketplace Storage Search Mapping Comms Media Semi IP H/W Design OS Browser (3rd Py Device) Apps Platforms Device Logical stack. (3rd Py Device) Copyright © 2013 Accenture. All rights reserved. Browser Apps TV Device Phone Tablet PC
20.
Positioning at start
of 2008. Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PC Source:: Corporate websites. Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 20
21.
Positioning at start
of 2010. Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PC Source:: Corporate websites. Compiled and analyzed by Accenture. Copyright © 2013 Accenture. All rights reserved. 21
22.
Today: Vertical integration.
Platforms Device Cloud Services Dev (3rd Py Device) (3rd Py Device) Marketplace H/W Design Cloud Dev TV Device Mapping Browser Browser App Dev Storage Comms Semi IP Search Phone Tablet Media Apps Apps OS PC Source:: Corporate websites. Compiled and analyzed by Accenture. Copyright © 2013 Accenture. All rights reserved. 22
23.
Cloud-to-mobile instrumentation.
Cloud Device Yesterday HTTP (custom libraries) Today SDKs, APIs Open Source Images: Samsung, Accenture analysis. Copyright © 2013 Accenture. All rights reserved. 23
24.
Backend-as-a-Service. Images: Samsung, Accenture
analysis. Copyright © 2013 Accenture. All rights reserved. 24
25.
Commerce w/o a
single line of code. Urban Airship Pass Builder for Apple Passbook Images: Urban Airship. Copyright © 2013 Accenture. All rights reserved. 25
26.
Real-time performance monitoring. Crittercism
visualization of app usage data. Images: Techcrunch. Copyright © 2013 Accenture. All rights reserved. 26
27.
Cloud efficiency: development
Users to Users Engineers Engineers 1,139M ~11.5K 98K 901M ~900 1M 90M 6 15M Source: Corporate websites, Accenture estimates. Directional estimates for mid 2012. Copyright © 2013 Accenture All rights reserved. 27
28.
Amazon AWS S3
traffic. S3 Pricing vs. Objects Stored 2007-2012, USD Millions Amazon S3 pricing Number of objects in S3 ($/GB/Month) (Billions) $0.16 1,400 $0.15 12.3B $0.15 1,200 $0.14 1,000 $0.13 800 $0.12 600 $0.11 400 $0.10 $0.09 200 $0.09 14.0B $0.08 0 2007 2008 2009 2010 2011 2012 Source: Amazon AWS Blog, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 28
29.
Amazon AWS revenue.
Amazon “Other” Revenue, Includes AWS 2006-2012, USD Millions $2,500 2351 DB as a $2,000 Service $1,500 1431 Platform as a Service $1,000 827 550 $500 449 264 327 Storage as a Service Computing as a $0 Service 2006 2007 2008 2009 2010 2011 2012 Source: Amazon 10K, Compiled and analyzed by Accenture; “Other” includes AWS Copyright © 2013 Accenture. All rights reserved. 29
30.
Amazon stack. Apps Devices Cloud Services Platforms Copyright ©
2013 Accenture. All rights reserved. 30
31.
The efficiency of
Amazon’s stack. Revenue ($B) Employees (K) Annual Revenue TTM 2013 Dec 2012 per Employee 60 52 ~$1,200K 50 167 ~$300K Source: SEC Filings, Accenture analysis. All numbers are rounded. Copyright © 2013 Accenture. All rights reserved. 31
32.
Mobile Platforms Copyright ©
2013 Accenture. All rights reserved. 32
33.
Android History of Android
July 2005 Oct 2008 Apr 2009 Android acquired Android Market Android by Google announced. SDK “G1” released 2003 2005 2007 2008 2009 2010 2011 2012 … C D E F G H I J … Sept 2003 Nov 2007 April Sept Oct May Dec Mar Oct H1 Android OHA founded. 2009 2009 2009 2010 2010 2011 2011 2012 incorporated. “Android” Cupcake Donut Éclair FroYo GiBr HoCo IC JB platform v1.5 v1.6 v2.0 v2.2 v2.3 v3.0 v4.0 V4.1 “Astro” & “Bender” unveiled. V4.2 Copyright © 2013 Accenture. All rights reserved. 33
34.
…with rapid ecosystem
adoption. One OEM and SemiCo at a time Android Release E F G H I J K Oct 2009 May 2010 Dec 2010 Mar 2011 Oct 2011 H1 2012 Jan 2013 Éclair FroYo GiBr HoCo IceCrm JB KLP v2.0 v2.2 v2.3 v3.0 v4.0 V4.1/V4.2 V5.0 “Hero” Device HTC Samsung Motorola HTC Samsung Motorola Samsung Asus Dream Behold II Droid Nexus One Nexus S Xoom Galaxy Nexus Nexus 7 Chip Qualcomm Qualcomm TI OMAP Qualcomm Intrinsity NVIDIA TI OMAP NVIDIA MSM7201A MSM7201A 3430 QSD8250 S5PC110 Tegra 2 250 4460 Tegra 3 528MHz 528MHz 600 MHz 998MHz 1,000MH 1,000MHz 1,200MHz 1,500MHz z Copyright © 2013 Accenture. All rights reserved. 34
35.
Android code base. From
4.1M to 15.2 lines of code in 3 years 25 20 15 Lines of Code 10 5 Comments Blanks 0 Jan '09 Jul '09 Jan '10 Jul '10 Jan '11 Jul '11 Jan '12 Jul '12 Source: Ohloh.net, Accenture analysis Copyright © 2013 Accenture. All rights reserved. 35
36.
… activating ~1.65M
devices per day. 1650 1500 1420 1300 1100 1000 900 880 870 850 850 730 700 675 650 625 600 550 500 400 375 350 325 300 Source: Google, estimates. Compiled an analyzed by Accenture. Copyright © 2013 Accenture. All rights reserved. 36
37.
Global Internet Traffic,
2008 - 2012 Desktop vs. Mobile CAGR ’08 Q4-’12 Q4 100% 1% Mobile 12% 112% 95% 90% 99% Desktop 88% -3% 85% 80% 75% 2008 Q4 2009 Q4 2010 Q4 2011 Q4 2012 Q4 Source: StatCounter; Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 37
38.
India Internet Traffic,
2008 – 2012 Desktop vs. Mobile 100% 98% 90% 80% CAGR 70% ’08Q4-’12Q4 60% 53% Mobile 125% 50% 40% 47% Desktop -17% 30% 20% 10% 2% 0% 2008 Q4 2009 Q4 2010 Q4 2011 Q4 2012 Q4 Source: StatCounter; Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 38
39.
Android running on
more than “just” smartphones and tablets. HTC Dream Favi Pico Samsung Lenovo K91 Panasonic Mobile Phone Projector Refrigerator Smart TV Rice Cooker 2008 2009 2010 2011 2012 2013 Samsung Parrot Asteroid Sony Galaxy Galaxy Tab Car Stereo SmartWatch Camera Images: android.com, samsung.com, parrot.com, favientertainment.com, touchrevolution.com, sony.com, htc.com, CES.com, The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Copyright © 2013 Accenture. All rights reserved. 39
40.
Cloud-to-mobile delivered.
“The Kindle is a service, not a device. ‘Amazon’s iTunes’ is made to acquire customers and build up an ecosystem. We want to make money when customers use our device, not when they buy it.” Jeff Bezos, Amazon CEO November 2011 Cost to build: $210 Selling Price: $199 Source: iSuppli Copyright © 2013 Accenture. All rights reserved. 40
41.
Amazon digital vs.
physical sales. Amazon Press Event September 2012 Amazon Kindle Kindle Fire released released Nov. 2007 Nov. 2011 Source: The Verge, Amazon Press Event Copyright © 2013 Accenture. All rights reserved. 41
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Kindle #1 in
Terms of Growth in 2013 Growth in Tablet Share Post Holiday Season %, January 2013 Kindle Fire 3.03% Samsung Galaxy 1.38% Google Nexus 0.92% Microsoft Surface 0.17% -0.02% BlackBerry Playbook -7.14% iPad -8% -6% -4% -2% 0% 2% 4% Source: techfever.net, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 42
43.
Amazon vs. NASDAQ
Composite 1 year 2012 - 2013 150 Amazon 144 140 130 120 110 NASDAQ 117 100 Composite 90 80 1/3/2012 1/3/2013 Source: finance.google.com, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 43
44.
Amazon vs. NASDAQ
Composite 2 years 2011 - 2013 150 Amazon 138 140 130 120 110 100 NASDAQ 108 Composite 90 80 1/3/2011 1/3/2012 1/3/2013 Source: finance.google.com, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 44
45.
Amazon vs. NASDAQ
Composite 5 years 2008 - 2013 290 Amazon 271 240 190 140 90 NASDAQ 119 Composite 40 1/3/2008 1/3/2009 1/3/2010 1/3/2011 1/3/2012 1/3/2013 Source: finance.google.com, Compiled and analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 45
46.
Hardware & Accesories Copyright ©
2013 Accenture. All rights reserved. 46
47.
“User-to-device” ratio.
1 Device, 4 Users 1 User, 4 Devices Source: Images: press.xbox360.com, screenshot of Apple iOS6 “Bluetooth” screen . Copyright © 2013 Accenture. All rights reserved. 47
48.
Images: 02/15/2013 screenshot
of store.apple.com/us/browse/home/shop_ipad/ipad_accessories/app_enabled Copyright © 2013 Accenture. All rights reserved. 48
49.
Interface and sensor
technology. Interface Trends Sensor Trends Wired Proprietary USB Mini-HDMI Audio Port Sensor Component Cost Connectors Legend: 2015 2011 2011-2015, USD $1.80 $1.50 Wireless -33% $1.20 $1.25 $1.00 -33% -44% -17% NFC Bluetooth Wi-Fi ANT+ -15% $1.20 $0.85 $1.00 $1.00 $0.70 Temp Acceler- Camera Mic GPS Thin Air ometer Copyright © 2013 Accenture. All rights reserved. 49
50.
Connected product components.
UI & Cloud-to- Big Data/ Hardware OS Applications device Metering Copyright © 2013 Accenture. All rights reserved. 50
51.
Radically different lifecycles.
UI & Cloud-to- Big Data/ Hardware OS Applications device Metering 1-2 6-12 2-6 4-12 4-12 years months months weeks weeks Copyright © 2013 Accenture. All rights reserved. 51
52.
The Nest Thermostat.
UI & Big Data/ Hardware OS Cloud Service Applications Metering Images: Nest.com/about, aws.amazon.com Copyright © 2013 Accenture. All rights reserved. 52
53.
Looks easy, right? Images:
Nest.com/about, Copyright © 2013 Accenture. All rights reserved. 53
54.
Highly complex product
lifecycle. 1.1.3 1.0.1 2.1.0 3.0.0 1.0.1 1.1.0 1.1.1 2.1.3 3.0.0 3.0.1 2.0 2.0 Mobile App INTERNAL 1.1.1 1.1.2 1.1.3 2.1.3 3.0.1 3.0.2 3.0.3 3.0.4 3.0.5 1.01 1.02 1.04 1.06 1.2 2.0 2.1 3.0 Firm- 1 ware Diamond 1.10 Diamond 1.12 Display 2.6 Hard- ware Android 4.0 4.1 4.2 release EXTERNAL iOS 5 5.0.1 5.1 5.1.1 6 release 3rd Party API releases Q4’11 Q1’12 Q2’12 Q3’12 Q4’12 Copyright © 2013 Accenture. All rights reserved. 54
55.
3rd Party APIs Nike+
Fuelband iOS app launch sequence 1 2 3 4 1 Third-party app crash tracking API 2 Nike+ user metric tracking API 3 Nike.com app content API 4 Youtube video content Images: youtube.com, nike.com, crittercism.com 55 Copyright © 2013 Accenture. All rights reserved.
56.
Pervasiveness of APIs. API
Calls Found in the 2012 Top 10 iOS Apps (Free, Paid, Top Grossing) CRM/ Analytics Debugging Ad networks Cloud Social SDK Other notifications Copyright © 2013 Accenture. All rights reserved. 56
57.
Consumers not easy
to please. N/A Copyright © 2013 Accenture. All rights reserved. 57
58.
Apps Copyright © 2013
Accenture. All rights reserved. 58
59.
eBay’s evolution Then…
Now… Tomorrow eBay Website eBay & PayPal Apps X.Commerce Platform X.Commerce Platform From Internet, To mobile and To Platform-as-a- Auction apps Service Copyright © 2013 Accenture. All rights reserved. 59
60.
In 2012… Mobile commerce
volume grew more than 120% to $13B to account for 19% of all of eBay’s Marketplaces revenue eBay’s suite of mobile applications attracted 4M new users with a revenue per user of $325K eBay celebrated their 100 millionth app downloaded in September eBay’s mobile apps were available in 190 countries in 8 languages The number of dollars spent every second through mobile purchases was $275 in July The number of new listings added via eBay mobile per week was 1.9M Source: eBay SEC Filings and earnings calls; GMV: Gross Merchandise Value; TPV: Total Payment Volume Copyright © 2013 Accenture. All rights reserved. 60
61.
PayPal In 2012… PayPal processed
$14B in mobile transactions, exceeding their growth expectations by $4B and growing 250% since 2011 PayPal processed 692 mobile transactions between October and December with 5,223 payments happening every minute PayPal grew to have 123M active accounts. More accounts were accep-ted in the last three months of FY12 than an entire quarter in the past 8 years PayPal signed a deal with Discover that will enable 7M brick and mortar stores in the US to accept PayPal as a form of payment in 2013 Source: eBay SEC Filings and earnings calls, Copyright © 2013 Accenture. All rights reserved. 61
62.
eBay restructuring for
mobile. Anti-fraud Barcode-scanning Mobile, location Mobile, social PayPal SDK January 2008 mobile app app app July 2012 June 2010 April 2011 April 2012 2008 2009 2010 2011 2012 2013 Payment technology Mobile app developer Mobile payments Mobile payments December 2008 December 2010 April 2011 July 2011 Source: Crunchbase, Compiled an analyzed by Accenture Copyright © 2013 Accenture. All rights reserved. 62
63.
Platform model.
From point-to-point … to a reusable model through integration… exposure of APIs Merchants Capabilities Merchants Capabilities … … … … Copyright © 2013 Accenture. All rights reserved. 63
64.
Growth driven by
mobile. “Mobile continues to rewrite the commerce playbook, and we continue to be a mobile commerce and payment leader.” – John Donahoe, eBay, CEO, January 2013 eBay Marketplaces GMV PayPal TPV USD Billions, per year: ’09 -’12 CAGR USD Billions, per year: ’09 - ‘12 CAGR ’09 -’12 ’09 -’12 $48 $54 $60 $68 = 100% 12% $72 $92 $119 $145 = 100% 26% 1 2 5 0 1 4 14 Mobile 13 Mobile 165% 312% 48 52 71 91 115 55 131 Desktop 22% 55 Desktop 5% 2009 2010 2011 2012 2009 2010 2011 2012 Mobile Share Mobile Share 1.4% 4% 8% 19% >1% >1% 3% 10% of GMV of TPV Source: eBay SEC Filings and earnings calls, Accenture analysis; GMV: Gross Merchandise Value; TPV: Total Payment Volume Copyright © 2013 Accenture. All rights reserved. 64
65.
eBay vs. NASDAQ
Composite 5 years 2008 - 2013 170 Ebay 160 150 130 110 NASDAQ 90 Composite 119 70 50 30 1/3/2008 1/3/2009 1/3/2010 1/3/2011 1/3/2012 1/3/2013 Source: finance.google.com Copyright © 2013 Accenture. All rights reserved. 65
66.
eBay vs. NASDAQ
Composite 2 years: 2011 - 2013 160 Ebay 156 150 140 130 120 NASDAQ Composite 130 110 100 90 80 1/3/2011 1/3/2012 1/3/2013 Source: finance.google.com Copyright © 2013 Accenture. All rights reserved. 66
67.
eBay vs. NASDAQ
Composite 1 year: 2012 - 2013 180 Ebay 167 170 160 150 140 130 NASDAQ Composite 117 120 110 100 90 80 1/3/2012 1/3/2013 Source: finance.google.com, Compiled and analyzed by Accenture Copyright © 2013 Accenture All rights reserved. 67
68.
Disruption Copyright © 2013
Accenture. All rights reserved. 68
69.
Thank you! Copyright ©
2013 Accenture. All rights reserved. 69
70.
Rights to trademarks
referenced herein, other than Accenture trademarks, belong to their respective owners. We disclaim proprietary interest in the marks and names of others." Copyright © 2013 Accenture. All rights reserved. 70