1.
Icebreaker Source: Killian Wagner Omnichannel Retail Revolution TedTalk

2.
Source: US Census Bureau
Mobile commerce is growing 3x faster
than e-commerce and will be 50% of total
e-commerce by 2020.

3.
82% of
smartphone users
consult their
phone before
making in-store
purchases.
Source: insights.Samsung.com

4.
Source: Chain Storage Age
Card-on-file purchases made up 44% of all
digital purchases last year.

5.
33% of consumers have a card-on-file
with at least 5 retailers.
Source: A.T. Kearney

6.
Source: CNN Money
Traditional models are failing.

7.
“I do not believe that Amazon is killing retailers.
I believe retailers' bad service is killing retailers."
-Williams Sonoma CEO, Laura Alber
Source: Business Insider

8.
Source: UXBERT

9.
One in four who click on Sprint mobile search ads end up in a store,
so the in-store experience needs to build on that bridge made in
digital. Following its digital transformation, Sprint now has the ability
to track multiple channels within a single view of the customer.
-Sprint Chief Digital Officer, Rob Roy
Source: CMO.com

10.
Walmart deploys tech that lets in-store shoppers
check out - on their own

11.
“Panera 2.0 self-order cafes continue to materially
outperform traditional cafes.”
-Panera Bread CEO Ron Shaich declared

12.
What’s the common thread?

13.
WHAT they want
WHERE they want it
HOW they want it
WHEN they want it
AND…
Customers expect

14.
Not just a trip to the store, but an experience

15.
Experience: Brand, People, Products

16.
Uniqlo & Topshop roll out “Magic Mirrors”

17.
“Sephora debuts largest store in U.S. and it’s
the future of beauty, including facial
recognition kiosk technology.”
Innovative technology and beauty must-haves meet.

18.
Immediate
Fulfillment
Anywhere,
Real-Time
Personalized
Journeys
Cross Channel
Consistency
Self-Service
+AI Assistance
Ubiquitous, Omni Channel Commerce

19.
Square works with many kinds of partners to
deliver unique experiences.
We give sellers choice and offer them the best
tools, even if they’re not made by Square. We
value and support a diverse ecosystem of
partners and developers.

20.
To name a few, eCommerce partners such as
BigCommerce, WooCommerce, Ecwid and GoDaddy
have built omni-channel solutions for joint customers
so they can centrally manage payments and even
item catalog & inventory from a single source.

21.
Shake Shack partnered with Square & Fuzz
Productions to offer self-service ordering to
improve speed and experience.

22.
The North Face partnered with Square to
deploy mobile POS, cutting down on
congestion times at their registers.

23.
Cleveland Clinic partnered with Square to
build self-service kiosks powered by our
PaySDK to speed up check-in and increase
quality of patient data.

24.
D.C. Taxis partnered with Square to modernize
payments acceptance, switching to digital meters
with swipe, tap, and dip payments.

25.
TNT Fireworks partnered with Square to
deploy 6,000+ Square POS devices across
4000+ locations for 4th of July.

26.
Eventbrite partnered with Square to
provide an omni-channel experience for its
event organizers so they can centrally
manage ticket, food & bev, and
merchandise sales while also providing a
unified experience for event attendees.