Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Summer@UTS: Visualisation for Wicked Problems

526 views

Published on

A WORKSHOP FOR UTS STUDENTS

Simon Buckingham Shum (CIC Director) & Kailash Awati (Senior Lecturer in Data Science)

This half-day workshop will provide you with hands-on experience mapping issues, ideas and arguments using the research-validated Compendium visual hypertext tool for mapping wicked problems. No technical expertise required.

Compendium QuickStart Guide: http://simon.buckinghamshum.net/wp-content/uploads/2017/12/Compendium_QuickStart.pdf

Published in: Education
  • Profit Maximiser redefined the notion of exploiting bookie offers as a longer-term, rather than a one-off opportunity. Seasoned users report steady month-by-month profits and support each other through a famously busy, private facebook group. The winner of our best matched betting product oscar has matured into something very, very special. ●●● http://t.cn/A6hP86vM
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Mike Cruickshank Profit Maximiser♥♥♥ http://t.cn/A6hPRLE0
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • A 7 Time Lotto Winner Stepped Up to Share His Secrets With YOU ★★★ http://t.cn/Airfq84N
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Summer@UTS: Visualisation for Wicked Problems

  1. 1. Simon Buckingham Shum1 & Kailash Awati2 1 Connected Intelligence Centre & 2 Faculty of Transdisciplinary Innovation University of Technology Sydney @sbuckshum • @kailashawati • http://utscic.edu.au Visualisation for Wicked Problems Summer@UTS session, 15th Feb. 2018 Facultyof
  2. 2. “wicked problems” 2
  3. 3. Characteristics of “Wicked Problems” (opposite: “tame problems” with validated methods for identifying optimal, agreed solution) are difficult to clearly define – conflicting worldviews. have many interdependencies and are often multi-causal. attempts to address often lead to unforeseen consequences. are rarely stable. there may be no agreement on what counts as a solution. are socially complex – cultural/values conflicts. have no stopping rule – go until resources run out. are characterised by chronic policy failure.
  4. 4. Tackling “Wicked Problems” requires… Quality dialogue: stakeholders need to commit to listen and learn from each other Readiness to change behaviour. Multiple logics/rationalities: technical, economic, user experience, values, historical, emotional… Good representations: ways to visualise different perspectives, and ‘the system’ in ways that open up the conversation
  5. 5. The mapping approach we’ll learn today can be used with groups, but you’ll start with it as a personal thinking tool 5
  6. 6. kids can do this!… 6
  7. 7. My 11 year old… 7
  8. 8. My 11 year old… 8
  9. 9. My 11 year old… 9
  10. 10. My 11 year old… 10
  11. 11. My 11 year old… 11
  12. 12. My 11 year old… 12
  13. 13. My 11 year old… 13
  14. 14. My 11 year old… 14
  15. 15. My 11 year old… 15 …and now gives his speech using this map as his notes
  16. 16. The Issue-Based Information System (IBIS) “the DNA of conversations…” 16
  17. 17. Issue Mapping: Questions, Ideas, Decisions, Pros + Cons
  18. 18. real world examples… 18
  19. 19. “We need to build a road through your community…” Also used for: • Corporate strategy and org redesign (private and public sector) • Procurement strategy for $500M+ civil infrastructure projects • Project inceptions and lessons learnt Copyright SevenSigma 2011 Stirling Alliance: Long Term Transport Plan (Perth, AUS) http://www.sevensigma.com.au/what-we-have-done/case-studies.html
  20. 20. Hostage recovery scenario: how to apply political pressure? The collective intelligence available in the room and online: Dialogue Map capturing the team’s deliberations Visual background structures the display for planning http://www.aiai.ed.ac.uk/project/co-opr
  21. 21. 21 NASA Mobile Agents Field Trials: Simulating an Earth/Mars geology science team William Clancey, et al. (2005) "Automating CapCom Using Mobile Agents and Robotic Assistants", 1st Space Exploration Conference, Orlando FL: Continuing the Voyage of Discovery: https://doi.org/10.2514/6.2005-2659
  22. 22. Organising ideas and media for academic work 22 http://simon.buckinghamshum.net/2011/03/mapping-phd-research-in-compendium/ This and other academic research examples: http://cloudworks.ac.uk/cloud/view/5106
  23. 23. Organising ideas and media for academic work 23 http://projects.kmi.open.ac.uk/e-dance/2009/09/14/choreographic-video-annotation/ This and other academic research examples: http://cloudworks.ac.uk/cloud/view/5106
  24. 24. A bit more about IBIS mapping 24
  25. 25. Issue Mapping: Questions, Ideas, Decisions, Pros + Cons
  26. 26. IBIS Syntax
  27. 27. Mapping Dialogues Using IBIS
  28. 28. Mapping Dialogue Using IBIS
  29. 29. Mapping Dialogue Using IBIS
  30. 30. Mapping Dialogue Using IBIS
  31. 31. Mapping Dialogue Using IBIS
  32. 32. Mapping Dialogue Using IBIS
  33. 33. Mapping Dialogue Using IBIS
  34. 34. Mapping Dialogue Using IBIS
  35. 35. Mapping Dialogue Using IBIS
  36. 36. Mapping Dialogue Using IBIS
  37. 37. Mapping Dialogue Using IBIS
  38. 38. Example: a business meeting Scenario: An IT team is discussing how they should go about implementing a new system for which the budget has been approved.
  39. 39. Example: a business meeting
  40. 40. Example: a business meeting
  41. 41. Example: a business meeting
  42. 42. Example: a business meeting
  43. 43. Example: a business meeting
  44. 44. Hands-on exercises: mapping a conversation as an IBIS network 51
  45. 45. Where shall we go out on Saturday night? 53 Nice simple question?... What are our options?... What are the tradeoffs?...
  46. 46. A more complex example: Budget planning 54 Task The general manager of a local council in the US has called a meeting with his direct reports to discuss next year’s budget. The following section is an edited excerpt of the discussion. Create an issue map (IBIS map) of the discussion, taking care to identify questions, ideas and arguments carefully. Dialogue General Manager: I’ve called this meeting to discuss what we should do to about our budget. Chief of Operations: I think we have ample scope to increase revenue. Divisional Head: Hmm…I’m not sure about that. How can we increase revenue? CFO: Well, we could petition local authorities for an increase in county tax. Chief of Operations: Yes, and another possibility is to start charging fees for our special programs. CFO: Another option to deal with the budget issue is to look into cutting costs. Divisional Head: How? I think cutting costs is not a good idea, we already went through cost cutting last year. CFO: May be so, but we can still eliminate some special programs. Divisional Head: Which ones? CFO: Another possibility is to renegotiate salaries. HR Director: Oh no, that takes way too long and it is unlikely to work. CFO: OK, another possibility is to cut staff….
  47. 47. Budget mapping exercise - a solution 55
  48. 48. “The Offer” – map this… A recruiter calls and offers you a dream job. It pays 20% more than your current role, with more responsibility and the opportunity to gain experience in a completely new area. The additional responsibilities include: managing a bigger team and overseeing more functions than you do in your current role. There are also better career prospects as the company is much larger than your current one. On the other hand, you are in your comfort zone in your current role and the working conditions are excellent. Moreover the company is stable (compared to the new one). But you feel you are in a dead end job and, perhaps most important, you are getting terminally bored. 56
  49. 49. Getting tougher: A fictional meeting between you (a data scientist) with a telecoms client Imagine you recorded this meeting, and now you want to summarise this as clearly as possible as an issue map which you will send your client as a record of the key issues, the options considered, the decisions made, and why. Client: Could you run some analytics on customer comments to see if there’s anything interesting? You: Well there are many approaches we could take: what are you looking for? Client: Basically, can we predict if they’re about to switch from us? You: There’s research evidence that they follow their friends and family in switching phone provider. As for comments, the evidence seems to be that most tweet this, though some will complain to you first. Sentiment mining is a possibility. Twitter gives you social networks too. Client: That social stuff is really interesting, and I know Belstra are testing this. But won’t customers find it creepy that we analyse their tweets? You: Possibly, and remember that twitter feed is always filtered. OK, well it’s safer to analyse your own databases. Is it just phone or are you interested in other services too?... And do you have data on any social ties between customers? Client: Internet and TV are also relevant but let’s start with phone. The customer DB knows about families. OK let’s just mine our CRM data for telltale comments to start with, and see if that tallies with family members following each other out the door. You: OK, we can merge datasets and test a predictive model of each independently, and combined. 57
  50. 50. Example map from this exercise: how does yours vary? 58
  51. 51. Example map from this exercise: how does yours vary? 59
  52. 52. Hands-on Compendium: Visual hypermedia for IBIS mapping 60
  53. 53. Hands-on with the Compendium visual hypermedia tool 61 Just a taster – full details: http://compendiuminstitute.net/training/training.htm Start a new project Create a map Add nodes Add links Hyperlink to media docs Create and add tags Embed a node in 2 places Publish to the web +
  54. 54. 62 All books in the UTS Library. Plus these blogs, papers, demos… Jeff Conklin: http://cognexus.org Al Selvin: http://bit.ly/alselvin Paul Culmsee: http://www.cleverworkarounds.com/category/dialogue-mapping Simon Buckingham Shum: http://simon.buckinghamshum.net/tag/compendium Kailash Awati: https://eight2late.wordpress.com/category/issue-based-information-system Tim van Gelder: https://www.rationaleonline.com To go deeper…
  55. 55. extra slides on argument analysis 63
  56. 56. 64 Example: analysing a scientific argument on National Front extremist website What are the facts? … on every measure of intellectual ability and educational attainment Blacks perform significantly worse, on average, than Whites. In the case of average IQ, for example, the average Negro figure is only 85% of the White average. Readers can consult Race by Dr. John R. Baker, former Reader in Cytology at Oxford University, published by the Oxford University Press, or The Testing of Negro Intelligence, an exhaustive review of hundreds of studies demonstrating racial differences in intellectual ability by Dr. Audrey M. Shuey, and of course there is The Bell Curve by Herrnstein and Murray.
  57. 57. Analysing the NF negro intelligence case using argument mapping Red link= challenges Green link= supports Hyperlink to evidence on a website http://bit.ly/aP4M0P (View in Safari)
  58. 58. Refuting the NF negro intelligence argument using argument mapping http://bit.ly/aP4M0P (View in Safari)
  59. 59. precision analysis of a pro or con 71
  60. 60. Precision analysis of Pros and Cons Pros and Cons are relatively informal summaries of arguments, captured quickly in the way that we normally speak, e.g.
  61. 61. Precision analysis of Pros and Cons Pros and Cons are relatively informal summaries of arguments, captured quickly in the way that we normally speak, e.g. Philosophy of Argumentation would recognise this as an Argument from Analogy, which has a particular template. We can use this to probe the Con in detail…
  62. 62. Template for an “Argument from Analogy” CLAIM SUPPORTING PREMISE CRITICAL QUESTIONS SUPPORTING PREMISE https://www.reasoninglab.com/patterns-of-argument/argumentation-schemes/waltons-argumentation-schemes
  63. 63. Template for an “Argument from Analogy” Instantiating the “Argument from Analogy” template
  64. 64. See also… Rationale: an Argument Mapping tool https://www.rationaleonline.com
  65. 65. See also… Rationale: an Argument Mapping tool https://www.rationaleonline.com
  66. 66. See also… Rationale: an Argument Mapping tool https://www.rationaleonline.com
  67. 67. See also… Rationale: an Argument Mapping tool https://www.rationaleonline.com
  68. 68. See also… Rationale: an Argument Mapping tool https://www.rationaleonline.com

×