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Bowling final presentation

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Bowling final presentation

  1. 1. Americana Builders learning technology evaluationusing Appreciative Inquiry<br />Sharon Bowling<br />March 1, 2010<br />HRE 585<br />
  2. 2. Overview<br />Background<br />Appreciative Inquiry<br />Evaluation Plan<br />Instrument Development<br />Data Collection<br />Recommendations<br />Lessons Learned<br />Questions<br />
  3. 3. Background<br />
  4. 4. “Creating sustainable homes that benefit families,<br />the community, and the environment”<br />Background<br />
  5. 5. Background<br />
  6. 6. Americana Builders<br />Corporate University<br />(ABCU)<br />Vendors<br />Suppliers<br />Consultants<br />Subcontractors<br />AB staff<br />Homeowners<br />Government officials<br />Background<br />
  7. 7. ABCUComponents<br />Bookmarking Tool<br />Industry Information<br />Forums<br />Wikis<br />Online Chat<br />IM<br />VoIP<br />Background<br />
  8. 8. ABCUComponents<br />Bookmarking Tool<br />Industry Information<br />Forums<br />Wikis<br />MOODLE<br />Online Chat<br />IM<br />VoIP<br />Background<br />
  9. 9. Board of Directors<br />CEO John Westcliffe<br />Michael Harris – Training Director & Mary Abbott – VP Human Resources<br />Purpose<br />
  10. 10. Appreciative Inquiry (AI) – basic tenets<br />Is a group process<br />Inquires into, further defines & identifies<br />Facilitates discussion and builds relationships<br />Is purposefully positive<br />Builds on past successes<br />Is centered around recognizing the best in people<br />(Bullock, n.d., slide 3)<br />AI<br />
  11. 11. 4-I Process<br />(Preskill & Catsambas, 2006, p. 15)<br />AI<br />
  12. 12. ABCU course offerings in Moodle<br />Evaluation Plan<br />
  13. 13. Program Logic Model<br />Evaluation Plan<br />
  14. 14. Key Stakeholders<br />Americana Builders staff members Buy-in & Support<br />Subcontractors/Vendors/Suppliers/Consultants Interest<br />Content Experts/IT Staff Expertise<br />Division Managers Influence<br />Course Designers/Course Facilitators Responsibility<br />Evaluation Plan<br />
  15. 15. Key Evaluation Questions<br />What are the benefits of implementing learning technologies for training purposes at Americana Builders Corporate University?<br />Has the use of learning technologies resulted in the implementation of improved scheduling?<br />Has the use of learning technologies resulted in the implementation of fewer punch list items on homeowner walk-thrus?<br />Evaluation Plan<br />
  16. 16. Data Collection<br />Interviews <br />Data Collection<br />
  17. 17. Instrument Development<br />KQ2: Has the use of learning technologies resulted in the implementation of improved scheduling?<br />Pre-dyad interview question<br />Including you, how have the stakeholders benefited from improved scheduling? (KQ2)<br />Think about your experience with the Construction Manager course and more specifically, the scheduling module. How have the customers benefited from improved scheduling since this course has been offered? Which part of the scheduling module helped you most? (KQ2)<br />Post-dyad interview question<br />Instrument Development<br />
  18. 18. Data Collection<br />Two IT staff members <br /> +<br />Four staff members each from customer service and construction <br /> +<br />Two division managers <br /> +<br />Two course facilitators<br /> = 14<br />Data Collection<br />
  19. 19. Recommendations<br />Allow more time for a full evaluation to be conducted.<br />Recommendations<br />
  20. 20. Recommendations<br />Allow more time for a full evaluation to be conducted.<br />Other courses can be evaluated with input from other stakeholders creating a more global picture.<br />Recommendations<br />
  21. 21. Recommendations<br />2. Prepare a survey instrument for data collection.<br />Recommendations<br />
  22. 22. Recommendations<br />2. Prepare a survey instrument for data collection.<br />This can be used to reach stakeholders that are not employees of Americana Builders. <br />Recommendations<br />
  23. 23. Recommendations<br />3. Creating internal evaluation capacity. <br />Recommendations<br />
  24. 24. Recommendations<br />3. Creating internal evaluation capacity. <br />This will help the company in many ways and tie in well with the visionary culture of the company. <br />Recommendations<br />
  25. 25. Lessons Learned<br />Evaluation<br />Lessons Learned<br />
  26. 26. Lessons Learned<br />Evaluation<br />Appreciative Inquiry<br />Lessons Learned<br />
  27. 27. Lessons Learned<br />Evaluation<br />Appreciative Inquiry<br />Defining Stakeholders<br />Lessons Learned<br />
  28. 28. Image Credits<br /><ul><li> SLIDE 3: http://travelnevada.com/nevada-maps.aspx
  29. 29. SLIDE 4: Sharon Bowling, flickr.com/photos/trekguy/1971919355/, places2explore.wordpress.com/2009/04/02/</li></ul>las-vegas-nevada/, & www.nylcv.org/taxonomy/term/385<br /><ul><li> SLIDE 5: www.channel4.com/4homes/diy-self-build/, www.wptaylorinc.com/about.html, blogs.venturacountystar.com/vcs/dennert/archives/2006/10/, www.newhomessection.com/blog/</li></ul>phoenix-homes-and-closeout-specia..., www.photographersdirect.com/buyers/stockphoto.asp?imageid=183687, techie-buzz.com/tech-news/laptop-dead-today.html, amaninesta.blogspot.com/ & www.frbsf.org/publications/ federalreserve/annual/2006/cashcoun...<br /><ul><li> SLIDE 9: Sharon Bowling, and two from http://learn.education.illinois.edu/file.php/947/Course_Overview/ multimedia/Module01/ceo.html
  30. 30. SLIDE 16: www.actionforblindpeople.org.uk/news/new-welfare-rights-factsh..., www.fhwa.dot.gov/tcsp/case8.htm, & http://bene.com/office-furniture/set-borks-flipchart.html
  31. 31. SLIDE 21: www.uis.edu
  32. 32. SLIDE 23: montclairoak.com
  33. 33. SLIDE 25: www.ryerson.ca/hr/working/about/tcp/</li></li></ul><li>References<br />Bullock, C. (n.d.). Week 3: Introduction/Brief refresher to Appreciative Inquiry [Lecture]. <br />Available from http://learn.education.illinois.edu/file.php/947/Course_Overview/ multimedia/Module02/m2/player.html<br />Preskill, H. & Catsambas, T.T. (2006). Reframing evaluation through appreciative inquiry. <br />Thousand Oaks, CA: SAGE.<br />
  34. 34. QUESTIONS?<br />

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