Bmw Imac Form Completeness Six Sigma Case Study

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Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group

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Bmw Imac Form Completeness Six Sigma Case Study

  1. 1. Six Sigma in Action BMW Program Thomas Henning Program Manager 8/19/02Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action IMAC ProcessCustomer Profile – 3,000 seat Auto Manufacturing company Defect Before 10.8% (Sigma = 3.4)Business Problem & ImpactInstalls Moves Adds and Changes process not affording consistent assettracking. Inconsistent database and time waited tracking down missingequipment.Measure & Analyze SuccessData Collection: Installs Moves Adds and Changes completed and 89.2%entered into asset management data baseThe existing process sigma was 3.4Root Causes: 1. Technician did not think a blank field was critical.2. IMAC request process not being followed by BMW customer.3. Lack of Technician Experience/Training. AfterImprove & Control DefectsUse the operational definitions to provide training to the technical staff on (Sigma = 3.9) 1%how to properly complete the IMAC form. Set policy in place measuringeach employee on form completeness. Service Delivery Leader willmonitor employee conformity to this policy.Results/Benefits SuccessImproved employee process knowledge and IMAC form accuracy. 99%Resulting in asset data base improvements which in turn save indirectand direct dollars. A savings of US$6,048 in 2003!

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