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PERSONAL LIBRARIES	 WEEK 6 Channel & Pivot
Class & Mentor Feedback Addressed Is your customer the "customer from hell"?  Is there really a paying customer here? Are you going to investigate the knowledge / document management market? Customers, customers, customers – start to model them
GOOD News
Search Engine Optimization Wikipedia Bloggers Wiki article prepared Generate more references before publication Contacted 25+ bloggers who cover reference management software Positive responses from 2 already Others pending reply Peaya reviewed (in Dutch) as one of the best applications on ADOBE AIR.
A/B results declared a WINNER Winner! We learned:  Position against leading paid software Reference institutions at which our software is used Stuff navigation to other sites at way bottom of screen Winning variation has 58.7% conversion
Keyword Search Volume 301,000         document management    60,500   document management systems  49,500   document management system  40,500   document management software  12,100   electronic document management  6,600   sharepointdocument management  110,000            pdfnotes  9,900            annotate pdfs         2,400  pdfdocument management    1,900    add comments to pdf 1,900   pdf sticky notes  60,500 pdf library  40,500 pdf manager  8,100 pdf organizer  6,600 pdf manager software  1,900 manage pdf library  1,900 pdf download manager  1,600 pdf library management  1,000 pdf page organizer  < 1,000 searches share annotations share pdf notes research annotation publish your research share class notes share pdf notes < 1,000 searches Web-based PDF manager  cloud pdf library  foxitpdf organizer  online pdf storage  pdforganizer software  pdffile organizer  40,500 research software  1,000 medical research software  27,100 collaboration software  5,400 document collaboration  2,400 research management software  2,400 online collaborative software  1,900 collaboration software online  5,400 Share research  1,900 research sharing  < 1,000 searches web-based co-authoring  co-author research software  online collaboration software < 1,000 searches share pdfs research co-authoring software  < 1,000 searches Clinical research software Comparison of existing demand for relevant keyword “silos”
Lifetime Value of User 33,000 Impressions 167 Clicks 33 Downloads 1 Payment Conversion Funnel
NOT SO GOOD News
Channels aren’t encouraging Discussions Takeaways Sales Ex-Sales Manager, EBSCO, academic database aggregator (complementary service) CEO, iParadigms, established Higher Ed sales org for plagiarism software Ex-CEO, Veritas, highly experienced managing enterprise sales orgs Co-marketing opportunities CEO, ResearchGATE, 0.7M researcher SN Founder, LabMeeting.com, SN for researchers BDM for RIM on co-marketing Peaya for Playbook University Community  Head of Research, Stanford Neuroscience Med School Reference Librarian GSB Reference Librarian GSB Library Director Director of SIPX, course reader printing system Academic market is terribly small (EBSCO sales $300-$6K, quotas ~$350-400K/annually) High volume academic site license over $1-2/user unrealistic Cost of reaching lab managers prohibitive Despite poor economics, many niche competitors  Academic software is a “dinosaur” business
Reference Management Persona Richard the Researcher Salary: $10,000-$40,000/year Postdoc, grad student First author on research papers, tunnel vision  Needs ,[object Object]
Spends too much time authoring papers
Coordinate 4-20 researchers per manuscriptPurchase Power ,[object Object],“I need tools that work with the journals that I want to publish in and cite from. I prefer things that are free. I like managing everything either in email or in folders on my PC.”
Moving Forward
Can we win in Document Management? 2009 Revenue: $3.5B  growing 4.9% (Gartner) Sources:  ,[object Object]
SharePoint Product Manager
Web ResearchElements:  ,[object Object]
Records Management
Workflow
Social Content
Web Content Management
Extended Components,[object Object]
Advertiser Competition …and dominated by large incumbents
Concept 1: Freemium
Document Management Archetypes Adam the Analyst Salary: $80,000-$200,000/year Pre/Post-MBA; manager; analyst; lawyer Ultra busy, upwardly mobile professional Needs ,[object Object]

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E245 personallibs week6

  • 1. PERSONAL LIBRARIES WEEK 6 Channel & Pivot
  • 2. Class & Mentor Feedback Addressed Is your customer the "customer from hell"? Is there really a paying customer here? Are you going to investigate the knowledge / document management market? Customers, customers, customers – start to model them
  • 4. Search Engine Optimization Wikipedia Bloggers Wiki article prepared Generate more references before publication Contacted 25+ bloggers who cover reference management software Positive responses from 2 already Others pending reply Peaya reviewed (in Dutch) as one of the best applications on ADOBE AIR.
  • 5. A/B results declared a WINNER Winner! We learned: Position against leading paid software Reference institutions at which our software is used Stuff navigation to other sites at way bottom of screen Winning variation has 58.7% conversion
  • 6. Keyword Search Volume 301,000 document management 60,500 document management systems 49,500 document management system 40,500 document management software 12,100 electronic document management 6,600 sharepointdocument management 110,000 pdfnotes 9,900 annotate pdfs 2,400 pdfdocument management 1,900 add comments to pdf 1,900 pdf sticky notes 60,500 pdf library 40,500 pdf manager 8,100 pdf organizer 6,600 pdf manager software 1,900 manage pdf library 1,900 pdf download manager 1,600 pdf library management 1,000 pdf page organizer < 1,000 searches share annotations share pdf notes research annotation publish your research share class notes share pdf notes < 1,000 searches Web-based PDF manager cloud pdf library foxitpdf organizer online pdf storage pdforganizer software pdffile organizer 40,500 research software 1,000 medical research software 27,100 collaboration software 5,400 document collaboration 2,400 research management software 2,400 online collaborative software 1,900 collaboration software online 5,400 Share research 1,900 research sharing < 1,000 searches web-based co-authoring co-author research software online collaboration software < 1,000 searches share pdfs research co-authoring software < 1,000 searches Clinical research software Comparison of existing demand for relevant keyword “silos”
  • 7. Lifetime Value of User 33,000 Impressions 167 Clicks 33 Downloads 1 Payment Conversion Funnel
  • 8. NOT SO GOOD News
  • 9. Channels aren’t encouraging Discussions Takeaways Sales Ex-Sales Manager, EBSCO, academic database aggregator (complementary service) CEO, iParadigms, established Higher Ed sales org for plagiarism software Ex-CEO, Veritas, highly experienced managing enterprise sales orgs Co-marketing opportunities CEO, ResearchGATE, 0.7M researcher SN Founder, LabMeeting.com, SN for researchers BDM for RIM on co-marketing Peaya for Playbook University Community Head of Research, Stanford Neuroscience Med School Reference Librarian GSB Reference Librarian GSB Library Director Director of SIPX, course reader printing system Academic market is terribly small (EBSCO sales $300-$6K, quotas ~$350-400K/annually) High volume academic site license over $1-2/user unrealistic Cost of reaching lab managers prohibitive Despite poor economics, many niche competitors Academic software is a “dinosaur” business
  • 10.
  • 11. Spends too much time authoring papers
  • 12.
  • 14.
  • 16.
  • 21.
  • 22. Advertiser Competition …and dominated by large incumbents
  • 24.
  • 26.
  • 27. Easily access and share materials
  • 28.
  • 29. Simplify number of IT vendors and apps
  • 30.
  • 31. Asks piercing questions to cut through BS
  • 32.
  • 33. Document Management Archetypes Adam the Analyst Salary: $80,000-$200,000/year Pre/Post-MBA; manager; analyst; lawyer Ultra busy, upwardly mobile professional Steve the Student Salary: $5,000-$40,000/year Undergrad, grad student Busy student, rushing from class to class Influencer(Single License) Buyer (Single License) Ivan the IT Professional Salary: $60,000-$110,000/year CIO, Director of IT, VP Ops, COO, IT Manager Manages IT budget and staff Edward the Executive Salary: $110,000-$350,000/year VP, Managing Director, President, C-level Exec High stakes decisions, lives in review meetings Influencer (Site License) Decision Maker(Site License)
  • 34. Concept 2: Document Management & Marketplace
  • 35.
  • 36. Easily access and share materials
  • 37.
  • 38. Providers and consumers of copyrighted material have unmet pain points Providers Consumers NEEDSCONTENTVerifiable fact Data Figures Analysis Ontology Citations CAPABILITY SearchPrivate Catalog Collaboration Discovery Rating Students Academics/ Researchers Non-Profit Analysts Commercial Analysts Legal Service Providers Content Aggregators Public Content Private Content eBooks Commercial Content Databases Self-Publishers NEEDSUsage Data Demand Data Pricing Framework Licensing Mechanism E-Commerce Fulfillment IP Controls Auditing 18M Higher Ed US Most of Internet 7.3M Researchers WW Corporate and Personal TBD $1B US Retail 147% ‘09 CAGR TBD $12B Legal$4B Scientific/Academic$2.5B Healthcare 1.2M ~0.75M units/year US TBD PAIN POINTS: Piracy Pricing pressure Slow growth PAIN POINTS: Lack of tools High cost Inaccessible materials
  • 39. A unified copyright marketplace serves unmet needs across segments Marketplace Consumers Providers NEEDSCONTENTVerifiable fact Data Figures Analysis Ontology Citations CAPABILITY SearchPrivate Catalog Collaboration Discovery Rating Students Academics/ Researchers Non-Profit Analysts Commercial Analysts Legal Service Providers Content Aggregators PARTNERSHIP Alliance Network Partner Infrastructure DISTRIBUTION SEO Invites Social Media CHANNELS Direct via Web Client Experience Resellers Site Licensing Printing Public Content Private Content eBooks Commercial Content Databases Self-Publishers NEEDSUsage Data Demand Data Pricing Framework Licensing Mechanism E-Commerce Fulfillment IP Controls Auditing Personal Library Shared Library Catalog Admin Tools API Middleware IP Exchange BENEFITS: Monetize piracy Increased revenues Growth via new markets BENEFITS: Effective tools Affordable pricing Broader selection
  • 40. Sizing and Trends in Commercial Database Market ~$12B Legal ~$4B Scientific & Academic ~$2.5B Healthcare
  • 43. CTR Evaluation Underway CTR Tests with only one variable…the all-important “subject line”
  • 45. SEO Marketing Underway 1. http://tusb.stanford.edu/ 2. http://informationr.net/ (Tom Wilson) 3. http://inspiredlibraryschoolstudent.wordpress.com/2008/10/05/software-review-zotero-compared-with-endnote/ 4. cnet.com 5. http://www.toptenreviews.com/ 6. http://www.medscape.com/viewarticle/415045 7. http://www99.epinions.com/user-charolien 8. http://ideophone.org/zotero-endnote-alternative/ 9. http://lincolnmullen.com/2007/10/18/bibliography-software/ 10. http://oceanflynn.wordpress.com/2008/04/11/zotero-vs-endnote/ 11. http://librariesinteract.info/2008/09/30/endnote-vs-zotero/ 12. http://www.history.ucsb.edu/faculty/marcuse/present/076ZoteroEndnote.html 13. http://crookedtimber.org/2008/09/30/gmu-sued-for-zotero/ 14. http://madisonian.net/2008/09/28/endnote-v-zotero/ 15. http://www.productivity501.com/evernote-review/6307/ 16. http://ptech.allthingsd.com/20100120/evernote-review/ 17. http://thebloggingacademy.com/evernote-review-10-reasons-why-you-should-download-and-try-evernote/ 18. http://nuvota.com/2010/01/11/review-evernote-one-place-to-store-all-your-notes-thoughts-information-%E2%80%93-no-matter-the-format/