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Common Ground H4D Stanford 2019

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Common Ground H4D Stanford 2019

  1. Original Problem Create a secure, convenient and integrated platform for soldiers in the UNCSB-JSA to communicate. Build rapport and understanding between US and South Korean personnel in the UNCSB-JSA to overcome language and cultural barriers. 122 INTERVIEWS Stephen Badger Rachel Hirshman Jennifer Villa Jin Woo Yu CPT Justin Bingham, Sponsor Don Peppers, Industry Mentor COL Timothy Mungie, Military Mentor Mackenzie Burnett, TA Final Problem TEAM COMMON GROUND Problem Sponsor: United Nations Command Security Battalion (UNCSB)
  2. Symbolizes US-ROK (South Korean) alliance Protects Joint Security Area Most forward unit in Korea Provides intel on North Korea (DPRK) Importance of UNCSB-JSA Battalion
  3. Week 0 “It’s an information technology (IT) problem” Week 0
  4. Week 0 No challenge for a team of engineers! Week 0
  5. Week 1 What we heard “My ROK counterpart spoke no English and I speak no Korean.” - MAJ, US Army, S3 @ JSA “Most communication is face-to-face.” - CPT, US Army, JSA “Most of my communication is in person.” - SGT, US Army, JSA Week 1
  6. Week 1 1) Most US-ROK interactions are in person! Week 1 IT is NOT the problem 2) The battalion already solved its IT issues by switching to Signal.
  7. Time to Pivot 1 2 3 4 5 6 7 8 9 Weeks It's not an IT problem Morale Week 2
  8. Week 2 New Direction: Language and Culture MVP: Pointy-Talky Card Week 2
  9. Week 2 What we heard “Pointy talky would be useful for ordering a meal, but not for a work setting.” - Major, US Army “We generally do not interact with the ROK.” - Specialist, US Army “Pointy talky would need to be a thousand pages to fill the gap for operations.” - Major, US Air Force Week 2
  10. Week 3-4 Where to next? 1 2 3 4 5 6 7 8 9 Weeks Morale Language and cultural differences lead to frictions
  11. Tactical Operations Center ROK Chain of Command US Chain of Command Week 3-4 Tactical Operations Center: Stovepiped Communications Week 3-4
  12. Week 3-4 Understanding the Tactical Operations Center “Things go wrong in the TOC all the time. 20% of the time it’s a big deal.” - CPT, US Army, TOC “In the TOC, getting information to the US is not the priority. Both sides play dumb when they don’t want to engage.” - CPT, US Army, TOC Interviewed TOC Officers In Charge (OIC) Week 3-4
  13. Week 3-4 Maybe it's not the Tactical Operations Center... The battalion is already moving to a new Tactical Operations Center structure. There are issues outside the Tactical Operations Center. Week 3-4
  14. Pivoting again...What’s next? 1 2 3 4 5 6 7 8 9 Weeks It’s not a problem in the TOC Morale Week 5-9
  15. Week 5-9 Tactical Operations Center is a SUBSET of the real problem Cultural Differences Language barrier Communications bottleneck at TOC Need for rapport and understanding between US and ROK personnel Insufficient onboarding Different Priorities btw. ROK/US Week 5-9
  16. Week 5-9 Cultural Differences Language barrier Communications bottleneck at TOC Need for rapport and understanding between US and ROK personnel Insufficient onboarding Different Priorities btw. ROK/US Week 5-9 Tactical Operations Center is a SUBSET of the real problem
  17. Champion UNCSB-JSA Battalion Commander Week 5-9 Who Cares? Week 5-9
  18. Defense Language Institute Monterey, CA Week 5-9 Discovered DLI Resources on Language and Culture 1. Hundreds of hours of free online instruction a. Cultural Orientation b. Pronunciation guides 2. Mobile training teams Week 5-9
  19. Traveled to Korea! LTC Lim (ROK Dep CDR) LTG Eyre, UNC Dep. Commander Week 5-9 Visiting our Sponsor and Engaging Senior Leaders Week 5-9 Ambassador Harry Harris
  20. ● Provide a safe place for talks ● Bring unification to the Korean Peninsula ● Prepare to fight the North Koreans ● Maintain surveillance over North Korea Week 5-9 Experiment: Describe the goal of the Battalion Week 5-9
  21. Week 5-9 Key Learnings from Korea “The US hasn’t been there for 66 years. The US has been there 1 year, 66 times.” - Multiple Interviews “You don’t want to depend on the Camp Humphreys stuff.” - MAJ, US Army, JSA Battalion XO “We currently select guys based on interest and recognize they speak Korean after.” - MAJ, US Army, JSA Battalion XO Week 5-9
  22. The Root Problem 1 2 3 4 5 6 7 8 9 Weeks Week 9~ It's not an IT problem It’s not a problem in the TOC Language and cultural differences lead to frictions Morale It’s a problem around a lack of rapport and understanding Weeks 5-9: How do we fix this?
  23. 1) Present “Menu” of recommendations to Battalion Commander Week 9-onwards Acting on Lessons Learned 2) Connect battalion with outside resources Week 9~
  24. We had a whirlwind quarter! Week 9~
  25. Teaching Team COL Pete Newell, Ret Steve Blank Steve Weinstein Jeff Decker Tom Bedecarre Mackenzie Burnett Nate Simon Mentors Don Peppers COL Timothy Mungie Sponsor LTC Sean Morrow CPT Justin Bingham (as shown below) Acknowledgements

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