Intercultural competence

2,764 views

Published on

Soft skills training by Svetlana Belic Malinic

Published in: Education, Technology, Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,764
On SlideShare
0
From Embeds
0
Number of Embeds
9
Actions
Shares
0
Downloads
174
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Intercultural competence

  1. 1. INTERCULTURAL COMPETENCE Training skills
  2. 2. Objectives • familiarise with different cultures in terms of their relations to people, time and working environment • improve knowledge about intercultural cooperation and business • understand etiquette and business rules in various cultures
  3. 3. What is… … CULTURE?
  4. 4. Culture … … ranks what is important, instills attitudes about what things are appropriate and prescribes behaviour. Beamer’s &Varner Intercultural Communication in the GlobalWorkplace
  5. 5. physical contact work ethic appearance body language language table manners meeting style behaviour personal space communication assumptions about existence
  6. 6. The judgment of what is right is rooted in beliefs, values, attitudes, as well as habit, tradition and accepted norms. Mole (1996)
  7. 7. Relationship with people Attitude to the time Attitude to the working environment
  8. 8. Universalism Particularism
  9. 9. Individualism Communitarianism
  10. 10. Neutral Emotional
  11. 11. Specific Diffuse
  12. 12. Achievement Ascription
  13. 13. Sequential Synchronic 12 12
  14. 14. Internal control External control
  15. 15. Going… …INTERCULTURAL
  16. 16. STEREOTYPES
  17. 17. Heaven is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. French Italians British Germans Swiss
  18. 18. Hell is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. British Swiss Germans French Italians
  19. 19. Silent… …MESSAGES
  20. 20. Words, 7% Tone, 38% Non- verbal, 55%
  21. 21. Grinning or smiling in some cultures could be interpreted as being pushy.
  22. 22. Don’t do the OK sign; the gesture means different things in other cultures.
  23. 23. Nodding, to indicate yes, is not universal. Don’t point with your finger, it may be considered rude.
  24. 24. Be careful where you point your feet, and avoid pointing your toes or soles at another. Don’t point with your finger, it may be considered rude.
  25. 25. Cultural… …AWARENESS
  26. 26. UNCONSCIOUS INCOMPETENCE CONSCIOUS INCOMPETENCE CONSCIOUS COMPETENCE UNCONSCIOUS COMPETENCE I don’t know that I don’t know. I know that I don’t know. I know that I know. I don’t know that I know.
  27. 27. When in Rome, do as the Romans do.
  28. 28. Svetlana Belić Malinić Svetlana.Belic.Malinic@consultant.com
  29. 29. Thank you !

×