Group dynamics (1)

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Group dynamics (1)

  1. 1. Group Dynamics Module 10
  2. 2. Group Dynamics “Never doubt that a small group ofthoughtful citizens can change the world.Indeed, it is the only thing that ever has.” Margaret Mead Module 10
  3. 3. Group DynamicsObjectives: To identify and analyze the social processes that impact on group development and performance.p To acquire the skills necessary to intervene and improve individual and group performance in an organizational context. Module 10
  4. 4. Objectives (contd)d To build more successful organizations by applying techniques that provide positive impact on goal achievement. Module 10
  5. 5. Group DynamicsThe social process by which people interactin a group environmentThe influences of personality, power andbehaviour on the group process Module 10
  6. 6. Types of GroupsFormal - structured to perform specifictasks.Informal - emerge naturally in responseto organizational or member interests. Module 10
  7. 7. Group SizeIssues to be considered include opportunities: to express individual viewpoints; i to develop social relationships; l to ensure everyone participates; n for individual recognition. Module 10
  8. 8. Group Structure Issues considered include: ensure that all skill sets are included;s examine the impact of a poor performer on group achievement; Module 10
  9. 9. Group Structure (contd)( ensure a combination of leaders and followers;t examine the potential for personality conflicts;n impacts of member diversity. Module 10
  10. 10. Group DevelopmentForming - orientation, guidance(dependence)Storming - conflict, roles andresponsibilities, rules and procedures,individual recognition(counterdependence) Module 10
  11. 11. Group Development (contd)Norming - issue resolution, developsocial agreements, cohesion, establishgroup norms (interdependence)Performing - mutual assistance,creativity, understanding goals and roles(independence)Adjourning - closure, symbolism,ceremonies, and emotional support. Module 10
  12. 12. Participants’ Input 10.1 Module 10
  13. 13. Group Functions Task behaviours; Maintenance behaviours;v Self-interest behaviours. Module 10
  14. 14. Task Behaviours initiating; information seeking/giving;i clarifying ideas;; brining closure;; consensus testing. Module 10
  15. 15. Maintenance Behavioursv encouraging;v improving group atmosphere;a harmonizing;a compromising;a gate-keeping. Module 10
  16. 16. Self-interest Behavioursh dominating/controlling;o blocking;o manipulating;o belittling;o splitting hairs. Module 10
  17. 17. Group Norms social standards and acceptable behaviours; collectively held expectations of group functioning;d provide regularity and predictability to group functioning. Module 10
  18. 18. Types of NormsStandards related to: conduct; work performance/attendance;/ rearranging personal space;o assisting co-workers;k loyalty;k dress codes;k rewards. Module 10
  19. 19. RolesAssigned roles - chair, secretary, manager,treasurer, etc;Emergent roles - confidant, group clown,gossip, mentor, etc; Module 10
  20. 20. Factors That Impact EffectivenessRole Ambiguity - worker is unclear of jobdefinition;Role Conflict - worker experiences joboverlap. Module 10
  21. 21. StatusSymbolic - office, administrative support,perks;Impact - authority, hierarchy, decision-making, rewards. Module 10
  22. 22. Group Cohesion Affected by the ability of the group to:Work as a unit, share tasks, recognize member contributions; -VS- Conflict, role ambiguity, lack of motivation; -Attracts- High performers, opportunists, achievers; -Affected by-Group size, cliques, acts of protest, self-interest behaviour Module 10
  23. 23. Support training; reward system; empowerment/self-management;- organizational representativeness/diversity. Module 10
  24. 24. Participants’ Input 10.2 Module 10
  25. 25. Transactional AnalysisSocial transactions between individuals:Parent - protective, nurturing,controlling, critical, guiding.Adult - rational, calculating, factual,unemotional.Child - rebellious, spontaneous,dependant, creative, emotional. Module 10
  26. 26. Reactions I’m OK - You’re OKO I’m OK - You’re not OKn I’m not OK - You’re OK’ I’m not OK - You’re not OK Module 10
  27. 27. Individual BehaviourPassive - easily “pushed around”,compliant, submissive, non-resistant.Aggressive - pushy, hostile, forceful,creates conflict, shows disregard forothers.Assertive - self-assured, confident,positive, protects own rights, respectsothers. Module 10
  28. 28. Effective Teams Are a result of: high skills, high motivation;h have a clear picture of group goals;t high performance;; success attracts others; opportunity for individual recognition;i recognition of professionalism. Module 10
  29. 29. Participants’ Input 10.3 Module 10

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