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Presentation done at Engage (IBM user group in the Benelux).
Social business creates value because it offers employees the opportunity to work together, communicate and share knowledge. But how do you measure this? Where's the value of social business? How can you go from business objectives to measurable elements to get a meaningful and well-founded ROI? To build ROI, several models and instruments can be used: employee engagement measurement, social collaboration reach and impact on organizational success, return on contribution, charting efficiency gains from moving to social collaboration, and transforming business objectives to measurable use case elements.